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“Friendly Service with private beach”

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Pullman Pattaya Hotel G
Ranked #18 of 458 Hotels in Pattaya
Certificate of Excellence
Reviewed 12 December 2013

I spent my weekend at Pullman Pattaya. I love quite a lot of things of this hotel:
(1) Friendly service: My husband left his swim trunk after we checked out the hotel. Although we were already halfway to Bangkok, we called the hotel and asked them to help check if the swim trunk was still in the washroom. They called back within 2 minutes and had kindly kept for us to pick up in our next visit.
(2) Private beach: it is clean and clear. Most importantly, it is not crowded with food seller walking around to disturb you.
(3) Swimming pool: it is open 24 hours. Many hotels can't provide such service.
(4) Breakfast in the club house: comfy and relaxing
(5) Many choices of pillows: I like this option a lot. There are, if I remember correctly, more than 6 kinds of pillows.

Other recommendations:
There is only one restaurant in the hotel. For dinner, it serves mostly buffet. I didn't try the buffet, but instead I ordered soup, salad and steak from their a la carte menu. My steak was served to my table together with my soup. However, I would prefer my steak came after I had finished the soup.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Chelsea_GB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Manager G, Quality Manager at Pullman Pattaya Hotel G, responded to this reviewResponded 16 December 2013

Dear valued guest,

We are delighted to read how much you enjoyed your holiday with us at Pullman Pattaya Hotel G and we sincerely appreciate your time which you have dedicated to post this review.

It brings us great pleasure to know that you had an amazing stay with and that we were able to meet many of your expectations. Thank you for your positive feedback on the hotel services such as our private beach, 24 hrs. swimming pool access, pillow selection and breakfast at the Sunset lounge. Your gracious comments about our friendly service of our staff will serve as an added inspiration to consistently maintain the high standards which you have experienced.

Concerning your remarks about our restaurant’s serving dishes steps, I first of all want to thank you for this recommendation, and insure you that our Food & Beverages department will be mindful of your preferences.

It was a pleasure to have you as our guest and we will be waiting for your return.

With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 9 December 2013 via mobile

Booked 2 nights & extended for 2 more nights due to cancellation of Bangkok trip to avoid protest. Still staying in Pullman right now. This is our wedding anniversary trip & first time with our 6-mth little one, so have chosen Pullman that thought to be a baby-friendly resort in the quieter part in North Pattaya.

Have mixed feelings on this Pullman, ok but seem not up to Pullman resort standard so may not be returning.

Baby-friendliness
Only average and not as I expected. There is only foldable baby bed but no wooden one, which is not quite suitable for little baby to sleep in. The baby bath tub is of poor quality and the inside surface is not smooth. No provision of baby shower gel. No baby bottle sterilizer. Most 5-star and some 4-stars hotel providing all the above.

The floor of room, hotel lobby and on the way to pool are quite slippery even when it's dry. Wonder why they chose such slippery tiles?

Room
Got a seaview room and the view is just magnificent. Layout is ok and quite specious, especially the toilet. Lighting system is good. Armchair very comfortable. Very nice little balcony.

The room lock is not working well that need to open forcefully. The shower design is awkward (with no certain) that the water will certainly split out to the toilet floor. The phone is on speaker mode by default that means everyone in the room can heard the conversation. Weight scale is not working.

Beach & Pool
A quiet & clean small beach with sufficient sun beds. The cabana for rent is a bit dated and look not very clean.

The 2 pools are quite small but not packed as of my visit. Towel provide on request & only 1 per person - sometimes the staff are not around then you have to wait for their old and shabby towel (15 mins in mu case) - which is not like 5-star service.

F&B
Beach Club, being the only restaurant in the resort, is just so-so. Breakfast is below average, like something you would have in a 3-start hotel. Few variety and in poor quality. Leftover are found under tables.

Beach Bar share the same menu & kitchen with Beach Club, but offer a great half-price happy hour. The setting is nice with lot of comfortable sea-facing seats. Get a seat for the magnificent sunset!

Guests
Yes there is quite a lots of Russian and Mainland Chinese on packaged tour. It's a bit annoying during the breakfast time when the groups talk loudly.

Service
I think this is the weakest aspect.
Can't live out the slogan of human touch service. Didn't offer Le Club member benefits until I mentioned and request, even though I booked using my member account. No interaction (such as providing map, recommendation of tourists spot & restaurant) in contribution on a memorials holiday. Lack of initiative. Not all staff wear smile. Have to ask for the cash coupon that comes with my accommodation package. Even I told them in advance that I have extended my stay, still my room card been disable on the original check out day. Providing shuttle service is good but the night time return trip always full.

Spa
Good setting & helpful staff. Enjoy my treatments very much. However the price of package was changed (since this year as told by the staff) but haven't been mentioned on the spa menu in room and in their booking counter (wonder where they publish the new price??), so I need to pay a bit more than what I see in the spa menu. The staff said it's either me or she need to pay the difference, so I paid. Even though I think Pullman should honor the price listed out.

Stayed: December 2013
Thank AnikiC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Executive Assistant Manager at Pullman Pattaya Hotel G, responded to this reviewResponded 11 December 2013

Dear Guest,

Thank you for taking the time to leave so many constructive comments following your recent stay at Pullman Pattaya Hotel G. It was indeed a pleasure to meet you upon your departure and extend our concern to all the matters you have raised in your review.
We therefore highly appreciate your positive highlights in regards to our newly renovated G Executive Club Rooms and magnificent atmosphere of The Beach Bar.
However, it was disappointed for us to note that despite having memorable experience you encountered to several problems concerning some of the hotel services and facilities. I would very much like to investigate this further to avoid any future re-occurrences. Please accept our apologies for any inconvenience this may have caused.
Once again, I would like to thank you for sharing your feedback with us and thereby giving us the opportunity to identify the areas for further improvement. I do hope that this experience will not deter you from visiting Pullman Pattaya Hotel G in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality of our hotel.


With kind regards,

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Reviewed 1 December 2013

Excellent friendly staff, decent food, and beach bar nice. I was working so not seeing the beachfront location particularly, which is pretty good. Mainly Russian and Chinese guests. Wifi was a bit rubbish. Rooms everything you'd expect from a good hotel. Plenty of local restaurants immediately outside and a few bars. Well away from nightclubs fortunately although the disco in the place next door find go on a bit. Fine for children. Looked a decent spa, I didn't use it. Hotel bus service down towards north end of town was handy.

Stayed: November 2013, travelled solo
Thank muddyoldengr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013 via mobile

My sister and i stayed 10 day at the PULLMAN G PATTAYA. We had an amazing stay everything was perfect ! Our rooms was spacious with a beach view from the balcony , we had a nice breakfast by the private beach every morning . Good service , very friendly especially BENG from the reception!
I recommend this hotel.

Stayed: June 2013, travelled with family
Thank ange l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Executive Assistant Manager at Pullman Pattaya Hotel G, responded to this reviewResponded 26 November 2013

Dear Valued Guest,

We are delighted to read how much you enjoyed your holiday with us at Pullman Pattaya Hotel G and we sincerely appreciate your time which you have dedicated to post this review.

Thank you for acknowledging so many positive elements of your stay; especially our new G Executive Club Rooms and Sunset Lounge. Your gracious comments of service excellence and highlighting the helpfulness of our reception staff K. Beng will serve as an added inspiration to consistently maintain the high standards which you have experienced.

We sincerely hope that we will have an opportunity to welcome you back again to our hotel in not so distant future.

With best regards,

Report response as inappropriate
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Reviewed 18 November 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Andrew937
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
The M, Executive Assistant Manager at Pullman Pattaya Hotel G, responded to this reviewResponded 20 November 2013

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Reviewed 14 November 2013

My first impression of this place is more like a 1 star hostel because of the check in process was such a nightmare. After not being greeted by any of the staff at the reception, we were being asked for our passports, then the guy spent like 2 minutes playing with the computer and not talking to us. All of a sudden, he told us the room was ready. We were shocked! Really? Thats it? My friend and I are both Platinum members so we asked if there is a lounge for us and if we can get an upgrade. The staff, then, told us that we got to access to the lounge from 5pm-6pm and no upgrade. This is the first time I heard something like this from any Pullman hotels. We, then, asked what do Platinum members get... The answer was- Late Check-out, something that we didn't need. It was shocking! No upgrade, no breakfast, no welcome drinks, and no manage on duty!

After I got into the room, I found a very long female hair on the pillow. How clean could it be!

The next morning, we got to speak with the manager. The manager finally did something and he knew what platinum membership was!!! We got an upgrade and finally had someone giving us some details on the lounge. He also offered us a massage from the hotel spa.

The breakfast was okay at the lounge and staff was nice. Nothing really impressive but it was comfortable.

The pool was full of Russians. Some people were smoking and I thought I was in Russia! The hotel beach bar was pretty cool but it was so sad I thought I was in Russia again. We then went up to the lounge for cocktail hours, the drinks were ok, nothing really special. They offer wine, whiskey and coke, beer...

We also got to try out the dinner buffet one night. The price was good so we added the free flow wine package. Food was good but nothing compared to the Hilton buffet we had. Live music and the setting was nice.

We stayed here for a long weekend but we actually spent more time at other hotels for food and drinks. Many staff don't speak English here and the service needs to be improved.

I don't think I will be back to this hotel.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sherman0714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The M, Executive Assistant Manager at Pullman Pattaya Hotel G, responded to this reviewResponded 16 November 2013

Dear Valued Guest,

Thank you for taking the time to share the feedback about your recent stay at Pullman Pattaya Hotel G.

We value your input very much and therefore were disappointed to learn that on this instant the hotel services as well as overall experience did not meet your expectation. I sincerely regret your dissatisfaction and aggravation about the shortcomings you raised in your comments. Please rest assured that it’s been addressed to departments concerned for further rectification. Kindly accept our apology for any inconvenience this may caused.

We also appreciate your positive comment towards our fine dining and life entertainment during the dinner.

It’s been an honor for us to be to the service of the Le Club accohotels Platinum guests and we sincerely appreciate your loyalty. While some of the Le Club benefits are the subject to availability, we have to admit that it wasn't easy for us to find appropriate upgrade for you since your booking was made under our G Executive Club room which one of the most highest room category we have. Therefore the only benefit we have left to extend was complimentary late check-out. Unfortunately the G Suite which you were later upgraded having very limit inventory (only 10 rooms) and therefore wasn’t available on your arrival day. However we managed to get it the day after when you met our Rooms Division manager. Despite the fact that complimentary SPA is not under benefit program of Le Club members we were trying our best to make you feel special and extended this offer exceptionally only for you.
I sincerely hope that these clarifications will meet your understanding and help us to regain your confidence in our hotel.

We looking very much forward to the opportunity to welcome you back in the near future.

With kind regards,

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Reviewed 12 November 2013 via mobile

Depends on what you are after
And your expectations re Pattaya :
If your looking for a romantic honeymoon destination you wouldn't be here anyway.
This is our 5th visit over 7 years. The hotel has changed style (beach club /hip) and management during this time.
We had a sea view club room. Nice view. Excellent sunsets. Very clean room with great rainshower in bathroom. Good amenities. Very modern design but without a hint of Thailand.
Breakfast served 6-10 but club rooms can have until 11(which was great)
Club cocktail lounge only one hour and canapés served at your table. Mixed selections but not to everyone's taste. Staff in the club room are excellent.
Restaurant prices are reasonable as is food.
Wifi (free) coverage was also pretty good and stable service.
Downside is still the mayhem at the pool. At certain times over our 6 nights stay there were no sunbeds but every cabana (at 3500 baht) empty. Maybe these are overpriced and they take up much needed space. Pool crowded with guests jumping in/ smoking/ kids throwing balls over the top of you and generally getting in each other's space. Afternoons seemed to be quieter. Pool towels are stained and frayed and could do with changing.
The ongoing building work next door is still a pain.
Hotel is in Naklua - a few bars and restaurants outside. Taxi very easy to get, bellboy called in minutes. 150 baht and about 10 mins to Dolphin Island. (Start of beach road )
Hotel is extremely popular with Russians.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank martine_floridahome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Pattaya Hotel G

Address: 445 / 3 Pattaya-Naklua Rd., Soi 16 | Wongamart Beach, Pattaya 20150, Thailand (Formerly Pullman Pattaya Aisawan)
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 On the Beach Hotel in Pattaya
#12 Family Hotel in Pattaya
#12 Spa Hotel in Pattaya
#16 Luxury Hotel in Pattaya
#22 Romantic Hotel in Pattaya
Price Range: £63 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Pattaya Hotel G 4.5*
Number of rooms: 353
Official Description (provided by the hotel):
Indulge in the uniqueness of Pullman Pattaya Hotel G, a culmination of fashion combining traditional Thai & contemporary design aimed to suit your every passion. Check in and Chill out in the comfort of our well-appointed guest rooms. Experience the only beach club in Pattaya, with seaside-style dining on a private beach and two big swimming pools equipped with the state of the art mood lights & chill out music. Relax & enjoy the most stunning sunset view in Pattaya. ... more   less 
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Also Known As:
Pullman Pattaya Aisawan Hotel Pattaya

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