I booked into the ktk regency and discussed their monthly rate which they quoted 27,000 baht for one month.
They demanded payment upfront and 5000 deposit.
The room that they moved me into was a good size although the internet did not work, in the morning I was awoken by heavy construction noise at 7 a.m, this was so loud that I could not sleep.
I spoke to reception about it and they informed me all rooms were full for the next 3 nights but they could move me after.
I asked if they could reduce the rate due to being unable to sleep past 7 am, they said we cannot it's company policy!
So after having to put up with the construction noise for 4 days they then moved me to my new room.
I was charged a total of 670 baht for electric for 4 days, which I questioned and was told I have to pay!!!
The new room they moved me into was 1/3 the size of the previous room, and basically like sleeping in a corridor.
I spoke with reception downstairs (Natthanan) she was by far the rudest person I have ever had to deal with, I asked for a rate reduction due to room being a lot smaller or option of another room, I also asked to speak to the manager which was refused.
She told me they cannot refund anything, and if I don't like it I can choose to leave as there no more rooms available.
I was very angry but managed to find another condo in pattaya that was much nicer and had reasonable rates (and polite staff)
When I returned to ktk regent to check out Natthanan insisted I must pay the full rate of 14,550 for 4 nights, I tried to argue that the room that they sold me for 27,000 baht was very noisy but a lot larger than the 2nd room they tried to fob me off with.
She said I am causing too many problems and they are happy that I am checking out.
Unbelievably bad customer service from this member of staff, and it ended up costing me 14,550 baht for a 4 night stay.......
AVOID AT ALL COST
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Travel Republic (UK), Agoda, TripOnline SA, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your KTK Royal Residence reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ktk Royal Residence Hotel Pattaya