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“Sasi S.”
Review of Hilton Pattaya

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Hilton Pattaya
Ranked #15 of 457 Hotels in Pattaya
Certificate of Excellence
Reviewed 28 November 2013

Nice place with warm welcome with smiling from all of Hilton Pattaya staff, all enthusiasm from sales team to fulfill my need are very appreciated & always be memorably. Loation of Hilton pattaya is convenience for shopping , I got a nice things while staying there cause I can't have more time to find it at Bangkok. Wishing to be there again soonest .

  • Stayed: November 2013, travelled on business
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Thank Sasitorn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 2 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for having taken the time to provide us with your valuable feedback.

We are happy to learn that you are appreciated with our hotel location and the service provided by our team members. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Gerard Walker
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,080 - 1,086 of 2,422 reviews

Reviewed 28 November 2013

i stayed in type room Executive plus seaview, vip executive lounge perfect view of the ocen i love the staff i love this hotel, many wow ! wow! everythings. this hotel is located right in the middle
great rooms great foods great swimming pool to see a ocean.Comfortable bed & pillow very nice
but Wifi is not free no include breakfast in Agoda package.
Overall, we had a great staying with Hilton in pattaya.

  • Stayed: November 2013, travelled as a couple
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Thank warannat m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 2 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback on Trip Advisor relating to your recent stay.

We are delighted to read your comments and to note that you enjoyed the guest room, facilities and services provided by our Team Members. We are also very pleased to receive your kind comments with regard to no wifi and breakfast package in your Agoda booking.

It has indeed been our privilege to have you staying with us and we do look forward to welcoming you back to Hilton Pattaya.

With regards,

Gerard Walker
Director of Operations

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Reviewed 27 November 2013

On an overnight stay in Pattaya I decided to use up my HH points and booked in for the night. Delighted on check in by promise of an upgrade to the master suite. Bath tub on balcony, ocean front veiw, lounge, bedroom and dinning all for me and the missus. All staff pleasant, helpful and very efficient. Great day away. Food and beverage as you would expect from the Hilton family.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 29 November 2013

Dear Richard,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are pleased to learn that you enjoyed your stay and that the guest room, facilities and the service provided by our Team Members made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback

Once again thank you and we look forward to welcoming you back to Hilton Pattaya soon.

Kind regards,

Gerard Walker
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

I arrived at the Hilton Pattaya on the 16th of November 2013 and had booked it to stay there for 7 nights with my girlfriend. The previous 7 nights we had stayed at the Dusit Thani and had had a wonderful time there.

I travel a lot and have stayed in 5 star hotels all over the world and I can say without a shadow of doubt that this is the worst 5 star hotel experience I have ever had.

I had booked a Suite that for about 15.000 Baht pr. night. By far the most expensive in Pattaya compared to other suites of the same size (80 sqm) in the Dusit Thani and The Marriott. The reason I chose to try Hilton was that I expected that the price would be justified by immaculate service and comfort.

The day before my arrival I get an email from Hilton. I had requested late checkout and they write to tell me 24 hours before my arrival that this could not be provided… My plane was scheduled to leave at 00:50 hours on the 24th so I always request late checkout and point out in my reservation that this is very important to me… At check in I again pointed this out and they promised me to try and do something to help me.

My biggest problem with this hotel is that when you pay a lot of money for a room you expect to get something for it. If not you feel cheated and I felt cheated. I that made the whole experience very uncomfortable.

I had checked in with my girlfriend who happens to be Thai. This was a problem because even though her name was on the room and she had a key the staff kept asking for her ID card every night when we returned to the hotel. This never occurs at Marriott or Dusit where I have stayed previously.

I need to work every day so I need Wifi. Paying 15.000 per night you would expect that this was included but no… It costs 500 baht extra every day which just added to my feeling of being cheated.

It is like that all the way around. Another example is laundry. At Dusit you get 3 pieces of clothes cleaned and pressed complementary every day. In Hilton the prices for laundry is higher and there is nothing there that seems to be complimentary except the servings in the servings in the executive lounge but that is no different from what they have in both Dusit and Marriott so that does not set Hilton apart in any way.

Another thing is the beds and pillows. The King Size beds are smaller than the beds in Marriott and Dusit and the pillows are very bad. The last days I got terrible neck pain from sleeping with these pillows.

The day before checkout I go to the Exec lounge to check on what they found out they could do for me. The answer was “Nothing” I had to check out at 1 pm and I could wait in the lounge for 9 hours….

When I checked out there was a service charge of 1280 Baht per night on my bill I just shook my head paid the bill and promised myself that I will never return to the Hilton Pattaya or any other Hilton for that sake after this experience.

  • Stayed: November 2013, travelled as a couple
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4  Thank Doctorcopenhagen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 29 November 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are sorry that we were not able to provide you with a satisfactory experience during your recent stay. Your added comments are well noted and have been shared with the Department Heads concerned for improvement.

With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.

Kind regards,

Gerard Walker
Director of Operations

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Reviewed 26 November 2013

If you want a wash and blow it is good to make an appointment in the Hilton Pattaya. With Khun Elly. She is very friendly and does also after washing your hair a very relaxing scalp massage after. You will be spoiled with hot ginger tea and some cookies. It is a quiet spot next to the Eforea Spa. She has a lot of experience. If you are finished you feel again reborn. We can recommend this to everybody.

Stayed: November 2013, travelled as a couple
1  Thank SMP B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 29 November 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Eforea as the hair salon of choice and for having taking time to share your feedback in Trip Advisor relating to your recent experience at Hilton Pattaya, Thailand.

We are pleased to hear you enjoyed your experience and in particular that Khun Elly was able to contribute to your enjoyment. We hope to see you again soon

Kind Regards,

Gerard Walker
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

Stayed on the 25 of October for six nights this Hotel has the wow factor everywhere you go. Check in was easy stayed in a Deluxe room facing the south side on the 25th floor nice which I requested via an email and this was met had a fantastic view of the ocean . The bed was really comfortable and pillows also room was big plenty wardrobe space. Bathroom had a free standing bath huge shower good hair products. Breakfast was one of the best I've ever had they made your pancakes to order banana, blueberry and plain also waffles there is so much to choose from. You can sit outside and eat or inside they have different types of seating all good but either way you can watch the para-sailers or just look at the ocean. I had hurt my foot and had trouble getting up and down the staff would come and take my food from me and place it on my table I would like to mention Noina she was so helpful she would always help me she made me feel like I was someone special a big thankyou. Pai was always happy to have a chat and ask what you thought about the hotel and how they could improve on anything as I told him, there was not one thing I can see that you could improve on. I would set up my camera on the tripod and take great photos of the sun setting from the outside lounge area.They have a great 34th floor where you could have cocktails two for one and you could sit back and enjoy the view of Pattaya City which is stunning at night. The buffet dinners there were to die for and reasonably priced. The gym is excellent and the pool areas equally good . Everything lights up at night in the outside areas and looks truly beautiful. The lobby is on the sixteenth floor and is equally stunning You could access Central shopping area via another lift in the Hotel. All the staff here provide excellent service they are friendly and polite and are great to talk to. No matter where you go to in this Hotel it has the whole package I will be coming back to stay next year. The location is excellent a lot of thought has gone into this Hotel I would now stay nowhere else in Pattaya, and I have stayed at other five star hotels down there. The photos I sent via my phone to my friends the comments that came back from all of them was wow. Wifi reception was really good. Can't wait to come back.

Room Tip: room on the south side nice and quiet high up
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  • Stayed: October 2013, travelled with friends
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1  Thank Rhonda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 26 November 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are very pleased to read your comments and glad that you found the location and service levels of the hotel to your satisfaction. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya ....safe travels.

Kind regards,

Gerard Walker
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

The hotel is simply amazing... What helps it to be this way is the location, the hotel itself and the staff. all together makes it a wonderful place to stay, so wonderful that it is now 4am here, and my wife and me are discussing the possibility to renew our stay and cancel our trip tomorrow to Bangkok, just because of the hotel. Well done Hilton Pattaya, and we hope to extend our stay.

Room Tip: king deluxe ocean suite
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  • Stayed: November 2013, travelled as a couple
    • Value
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Thank lebanese-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 26 November 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are happy to learn that you enjoyed your stay and that the location, guest room, facilities and the service especially provided by Khun Naona and Khun Pai Team Members made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback

Once again thank you and we look forward to welcoming you back to Hilton Pattaya soon.

Kind regards,

Gerard Walker
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pattaya

Address: 333/101 Moo 9, Nongprue, Banglamung | Banglamung, Pattaya 20260, Thailand
Phone Number:
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pattaya
#6 Romantic Hotel in Pattaya
#8 Family Hotel in Pattaya
#10 Spa Hotel in Pattaya
#10 On the Beach Hotel in Pattaya
#14 Luxury Hotel in Pattaya
Price Range: £131 - £292 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Pattaya 5*
Number of rooms: 302
Official Description (provided by the hotel):
Unique by design and centrally located, Hilton Pattaya rises 34 levels above CentralFestival Pattaya Beach, South East Asia's largest beachfront shopping complex, with spectacular views North and South over Pattaya Bay and the Gulf of Thailand. Styled with the property's beachfront location in mind, all Hilton Pattaya rooms and suites feature 180 degrees of unobstructed ocean views with private balconies. This unique position forms the core of Hilton Pattaya's design concept and philosophy. Panoramic views, high quality design and finishes, and impeccable service play an integral part of the experience that is on offer to both leisure and business travelers. From the moment you arrive you will know that a new standard for style and sophistication has been set. A unique combination of light, textures and finishes create an atmosphere of pure indulgence. Just 90 minutes from Bangkok Suvarnabumi Airport and with so much luxury to offer, the Hilton Pattaya is your new recreation and business destination of choice. ... more   less 
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Also Known As:
Hilton Pattaya Hotel Pattaya

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