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“Very nice and modern designed hotel !”
Review of Hilton Pattaya

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Hilton Pattaya
Ranked #16 of 455 Hotels in Pattaya
Certificate of Excellence
Reviewed 17 December 2013

We have stayed just only one night at the deluxe seaview room recently ! On the first day of arrival, I have no first impression as the front officer service when checked in process as much as I have expected to get from this hotel. Anyway, overall hotel designed & decoration are very nice, modern look and more trendy, particularly at the indoor & outdoor lobby area and swiming pool has decorated so nice, facing on sea with the panorama view, but swimming pool seating is very limited, So,many guests have to wait for long Q. Room and breakfast good standard and allow us to have lated checked out at 2 pm.

Room Tip: Deluxe seaview on the higher floor, nice view and quite !
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  • Stayed: December 2013, travelled as a couple
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1  Thank Sawasathon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phatrarika, Director of Business Development at Hilton Pattaya, responded to this reviewResponded 19 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your feedback of your experience on Trip Advisor.

We are delighted to read that you were pleased with the features and facilities of this hotel. We also do take note of your added feedback with regard to no warm welcome from our front desk and limited seat at pool which area indeed areas that we are working on to improve.

Once again thank you and we hope you will consider staying with us again.

Kind regards,

Phatrarika Phatraprasit
Director of Business Development

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Reviewed 17 December 2013 via mobile

I checked into a room on 33rd floor. I did not realize that it was on an executive floor with lots of amenities. For example, I got access to the lounge on 34th floor with drinks and internet complimentary. Breakfast in the lounge was notable. We had something close to a private breakfast with a beautiful outlook to the pattaya beach. Breakfast service was outstanding; our coffee cups were always filled and the staffs went out of their ways to make sure that everything was perfect.

  • Stayed: December 2013
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1  Thank YoteChusoipin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phatrarika, Director of Business Development at Hilton Pattaya, responded to this reviewResponded 19 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are pleased to know that you enjoyed your stay and in particular that our Executive Lounge service was able to contribute to your enjoyment. We hope to see you again soon.

Kind regards,

Phatrarika Phatraprasit
Director of Business Development

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

I have just returned from 10 nights stay at this divine hotel and eager to praise them. I am not sure where to start as the entire stay was fabulous and there is a lot to cover in such a large hotel.

The location is excellent, situated high enough up to avoid noise yet right on the beach road, the perfect location to explore Pattaya and surrounding areas.

The design of the hotel has won awards and that is evident from the moment you walk in, contemporary and chic design everywhere.

The staff are exceptional in every way, attentive to your every need and given the high flow of customers from around the globe still manage make you feel like you are a special customer.

I was greeted at the lobby on my arrival at 9.am and taken to the stunning reception area where they provided me with a complimentary drink and fresh wipe while they checked me in. Due to my very early arrival the room was not yet ready however this was expected and they provided me with a key card to access the facilities of the hotel while they quickly prepared my room. After a drink at the rooftop bar my room was ready.
The room I had was on the 28th floor, a beautifully designed and decorated room with stunning view over the beach and Pattaya city. The room was very clean, spacious with all modern ameneties etc and complimentary bottled water. After a few moments a knock at the door and I was greeted with some welcome fruit and delicious treats.

I had opted for full board and tried their breakfast buffet, lunch buffet and evening dining buffet which was at the Edge Restaurant. The food and choice available was simply fantastic, fresh food, varied daily and covering dishes from all around the world. I tried different dishes every night and never got bored of their menu. The staff and chefs at the Edge were equally as attentive, polite and courteous as the rest of the hotel.

The Shore Bar & Infinity pool was amazing, a very chilled and calming place to just relax, take in the views, swim or sunbathe. The staff were wonderful and made me feel so welcome. They informed me of sights to see and events taking place within Pattaya and generally chatted and kept me company. Tee, Jack, Noi, Prung and the rest of the bar staff - "Thank you".

This is without a doubt the best hotel I have ever stayed in and I cannot praise the staff enough.I would happily recommend to all my friends and family if staying in Pattaya.

  • Stayed: December 2013, travelled solo
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3  Thank Gavin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phatrarika, Director of Business Development at Hilton Pattaya, responded to this reviewResponded 16 December 2013

Dear Valued Guest,

Warm greetings and thank you for having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are pleased to learn that you enjoyed your stay and that the location, facilities, hotel design, features and the service provided by our Team Members made your stay a memorable and enjoyable experience for you. It is such a pleasure to receive such positive feedback.

Once again, thank you, and we look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Phatrarika Phatraprasit
Director of Business Development

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013 via mobile

Me and my partner stayed at the Hilton during a flying visit to Pattaya, we arrived very early approx 5am and check in wasn't until 2pm due to overnight bus journey, however the hotel was very accommodating unfortunately out room was not available which was understandable, but they allowed us to use the facilities to take a shower and freshen up and offered us a room to sleep for a slight extra cost and also called around local cheaper hotels, however we said we are happy to wait in the lobby as we didn't want to spend anymore money. The reception looked after out bags and the staff were very friendly and attentive. We were checked in for around 12pm 2 hours earlier than usual check in, the room was excellent magnificent views of the sea and luckily we had arrived on the yearly firework display our room was the perfect location, the room was well equipped and clean with a luxury feel to it. The pool was lovely with a great infinity view however it was very cold, would have thought it would be heated possibly due to it being slightly shaded! The location is good easy to access the main areas (however pattaya is not a place I would recommend and we only went to visit family who live there) our passports were stolen in the streets however the hotel helped us by providing our photocopy they had taken and advising us where the police station etc was which was very helpful. The breakfast was excellent so much choice I was like a kid in a candy shop, cannot fault the hotel apart from it being in pattaya but that is my personal view and nothing on this hotel as the location leads into a huge shopping centre so could avoid seeing much of the outside! Great stay!

Stayed: December 2013, travelled as a couple
1  Thank Lucy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phatrarika, Director of Business Development at Hilton Pattaya, responded to this reviewResponded 16 December 2013

Dear Valued Guest,

Warm greetings and thank you for having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback on Trip Advisor relating to your recent stay.

We are delighted to read your comments and to note that you enjoyed the features, facilities and services provided by our Team Members. We also note your comments with regard to the cool temperature in pool.

It has indeed been our privilege to serve you and we do look forward to welcoming you back to Hilton Pattaya.

With kind regards,

Phatrarika Phatraprasit
Director of Business Development

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2013

Hilton Pattaya is located in central location, provides stunning high floor views on the ocean in new, well equipped rooms...congrats to the architects and designers.
Unfortunately, the rest of our stay was a disappointing experience. Paying on the high side of Hotels in Pattaya (7,600bht/n), no breakfast was included, no complimenatry wifi available and the late check-out request led to endless discussions, stating that hotel was fully booked, but previously confirmed by staff that occupancy was only 63% due to ongoing protests in Bangkok.
5* experiene on the lower end...

  • Stayed: November 2013, travelled with friends
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1  Thank Jan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 12 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are sorry that we were not able to provide you with a satisfactory experience during your recent stay. Your added comments are well noted and have been shared with the Department Heads concerned for improvement.

With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future.

With kind regards,

Gerard Walker
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

I luv this hotel! It is strategically and having the hotel connected to the great mall Central Festival with beautiful top view from the high floor. The rooms are also beautiful and the staff are always friendly and helpful.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Chayanon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 12 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are happy to know that you found the location, guest room and service levels of the hotel to your satisfaction. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya ....safe travels.

With kind regards,

Gerard Walker
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2013

This is a hotel you can have everything in your holiday or business trip, everything is just perfect, the view is stunning, the location is awesome. The pool area and the lobby area is very romantic. I would love to go again very soon.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Afshin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerard W, Director of Operations at Hilton Pattaya, responded to this reviewResponded 12 December 2013

Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are pleased to know that you enjoyed your stay and in particular that our location, hotel features were able to contribute to your enjoyment. We hope to see you again soon.

Kind regards,

Gerard Walker
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pattaya

Address: 333/101 Moo 9, Nongprue, Banglamung | Banglamung, Pattaya 20260, Thailand
Phone Number:
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Pattaya
#6 Romantic Hotel in Pattaya
#8 Family Hotel in Pattaya
#10 On the Beach Hotel in Pattaya
#10 Spa Hotel in Pattaya
#15 Luxury Hotel in Pattaya
Price Range: £135 - £290 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Pattaya 5*
Number of rooms: 302
Official Description (provided by the hotel):
Unique by design and centrally located, Hilton Pattaya rises 34 levels above CentralFestival Pattaya Beach, South East Asia's largest beachfront shopping complex, with spectacular views North and South over Pattaya Bay and the Gulf of Thailand. Styled with the property's beachfront location in mind, all Hilton Pattaya rooms and suites feature 180 degrees of unobstructed ocean views with private balconies. This unique position forms the core of Hilton Pattaya's design concept and philosophy. Panoramic views, high quality design and finishes, and impeccable service play an integral part of the experience that is on offer to both leisure and business travelers. From the moment you arrive you will know that a new standard for style and sophistication has been set. A unique combination of light, textures and finishes create an atmosphere of pure indulgence. Just 90 minutes from Bangkok Suvarnabumi Airport and with so much luxury to offer, the Hilton Pattaya is your new recreation and business destination of choice. ... more   less 
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Also Known As:
Hilton Pattaya Hotel Pattaya

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