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“Nice property, lacks Hilton warmth! ”
Review of Hilton Pattaya

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Hilton Pattaya
Ranked #16 of 447 Hotels in Pattaya
Certificate of Excellence
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice property, lacks Hilton warmth! ”
Reviewed 15 June 2014 via mobile

The Hilton warmth is missing in this nice hotel! It a beautiful property, impeccable rooms, excellent service how ever the entire hotel appears to be cold. Starting from the drop off to reaching the reception lobby on 16 th floor, the entire experience is very soulless. Breakfast and all other things are good.

Stayed June 2014, travelled with family
Helpful?
Thank Prashant A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 17 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback on Trip Advisor relating to your recent stay.

We are delighted to read your comments and to note that you enjoyed the guest room and services provided by our Team Members. We also noted your added comments with regards to the hotel ambience, which is an area of concern that we wish to improve upon.

It has indeed been our privilege to have you staying with us and we do look forward to welcoming you back to Hilton Pattaya.

With kind regards,

Rudolf Troestler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (363)
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English first
Cardiff, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 June 2014

As a Hilton Honors Gold member I have stayed in a fair few. I must admit that the Hilton Hotel in Pattaya is the best yet.
Following a stressful couple of months in work, my wife and I headed to Pattaya for some much needed R&R. This was provided by the bucket load by the superb staff at the Hilton.

Arrival
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Concierge and Reception were very welcoming, bags were transferred from the lower lobby to the room without any fuss. We were very lucky to be upgraded to the executive floor and had access to the Executive Lounge which was open all day.

Room
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Superb, large, clean with great views over Pattaya Beach which also boasted a huge walk in shower and bath. The bed was comfortable, the pillows were a bit soft for our liking so we had some foam ones delivered from housekeeping. TV had a few English channels but we weren't really there to watch TV.

Maintenance
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We had a small issue with the balcony door not shutting and this meant that the wind was howling through the gap that was left. However, this was speedily rectified by Ken once we reported it.

Food
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We tried a number of different restaurants and I must admit that the food quality is excellent and great value (for a Hilton) although may be more expensive than out in Pattaya town.

Executive Lounge
----------------------
We spent a lot of time here given that the food and beverage choice was exceptional. It was a lovely quiet place to have breakfast when the restaurant on the 15th floor was too busy. The staff were excellent every time we went and nothing was too much trouble.

Staff
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The best asset to this hotel. Everyone was happy, worked hard to ensure that all guests had a great stay and where nothing was too much trouble.

I would highly recommend this to anyone if you are prepared to pay a little more for the luxury that this hotel offers. If I were to return to Pattaya, I would not hesitate to stay here again.

Room Tip: Sea view executive floors are great rooms
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scm7mr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 19 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay and for taking time to provide us with your valuable feedback.

We are very pleased to learn that you enjoyed your stay and that the location, guest room, facilities and the service provided by our Team Members made your stay a memorable and enjoyable experience. It is such a pleasure to receive such positive feedback. We also note your comment with regard to the balcony door.

Once again thank you and we look forward to welcoming you and your wife back to Hilton Pattaya soon.

Kind regards,

Rudolf Troestler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok
1 review
Reviewed 12 June 2014

Great hotel
Great location
On top of Central Festival
...wonderful...
This was my second time for Hilton Pattaya, it was as great as the first. First class hotel for everyone to enjoy . A little more money but it is worth what you paid for believe me. Go once and you would not forget
..................thanks Hilton........

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Best7000000KT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 13 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your second visit. We also thank you for having taken the time to share your views of your recent stay at our hotel.

We are delighted to read that you were pleased with the location, facilities and features of this hotel made your stay such a positive experience.

Once again thank you and we look forward to welcoming you back to the hotel again.

Kind Regards,

Rudolf Troestler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 8 June 2014 via mobile

One if my best experience ... The most beautiful location , over looking to the beach... Beautiful view of sunset n sunrise.. Lovely infinity pool... Hospitality osum, breakfast buffet is one thing you can't miss... Worth every penny spent !! :)

Stayed July 2013
Helpful?
Thank Ishika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 10 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice and for having taking time to share your feedback in Trip Advisor relating to your recent stay at Hilton Pattaya, Thailand.

We are very pleased to read your comments and glad that you found the location, features especially our infinity pool and breakfast buffet to your satisfaction. We do hope to see you return soon as we look forward to welcoming you back to Hilton Pattaya ....safe travels.

Kind regards,

Rudolf Troestler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mombasa, Kenya
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 June 2014 via mobile

Having been a regular visitor to Pattaya from Bangkok we have been waiting to try the Hilton for a long time. And we were not disappointed. Excellent facilities, great food, amazing bar on the roof of the hotel and you wouldn't really know you are right in the centre of Pattaya, unless you want to go down to the massive central mall below. My only gripe is that for the price you pay almost double to similar resorts in Pattaya, which I am sure is simply for the Hilton name. Excellent facilities for my wheelchair but for the price I'm not sure we will be back to stay, however will definitely be taking in the rooftop bar again.

Stayed June 2014, travelled as a couple
Helpful?
Thank slinkywheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 10 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your recent stay. We also thank you for having taken the time to share your feedback of your experience on Trip Advisor.

We are delighted to learn that you were pleased with the location and features of this hotel. We also do take note of your added feedback with regard to value for the price paid.

Once again thank you and we hope you will consider staying with us again.

Kind regards,

Rudolf Troestler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 June 2014

This is my second visit to Hilton Pattaya.. Very good hotel.. Beach view from every room.. nice pool.. close to all happening things in Pattaya.. Can enter in to the mall from Hotel.. Best place to stay in Pattaya.. The only thing i dint like this time is there breakfast.. You won't feel or taste that you are eating breakfast in Hilton.. As a Hilton brand they should be very particular about the first meal of the day.. It was like a two star breakfast in a Four Star place..

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank rks66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 9 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Hilton Pattaya as the hotel of choice for your second stay. We also thank you for having taken the time to share your feedback of your experience on Trip Advisor.

We are delighted to read that you were pleased with the location and features of this hotel. We also do take note of your added feedback with regard to breakfast options which is indeed an area that we are working on to improve.

Once again thank you and we hope you will consider staying with us again.

Kind regards,

Rudolf Troestler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Earnley, United Kingdom
Level Contributor
195 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 3 June 2014

Have never actually stayed at the Hilton but always try to go for their Monday lunchtime buffet in Flare restaurant. Good value for money and normally good choice of food plus tremendous views over Pattaya bay itself. Can get busy so advisable to book.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank dave b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rudolf T, General Manager at Hilton Pattaya, responded to this review, 4 June 2014
Dear Valued Guest,

Warm greetings and thank you having chosen Edge as the restaurant of choice and for having taking time to share your feedback in Trip Advisor relating to your recent experience at Hilton Pattaya, Thailand.

We are pleased to hear you enjoyed your buffet experience. It has indeed been our privilege to serve you and we do look forward to welcoming you back to Hilton Pattaya.

Kind regards,

Rudolf Troestler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pattaya

Property: Hilton Pattaya
Address: 333/101 Moo 9, Nongprue, Banglamung | Banglamung, Pattaya 20260, Thailand
Phone Number:
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Pattaya
#7 Romantic Hotel in Pattaya
#9 Family Hotel in Pattaya
#10 Spa Hotel in Pattaya
#10 On the Beach Hotel in Pattaya
#14 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Pattaya 5*
Number of rooms: 302
Official Description (provided by the hotel):
Unique by design and centrally located, Hilton Pattaya rises 34 levels above CentralFestival Pattaya Beach, South East Asia's largest beachfront shopping complex, with spectacular views North and South over Pattaya Bay and the Gulf of Thailand. Styled with the property's beachfront location in mind, all Hilton Pattaya rooms and suites feature 180 degrees of unobstructed ocean views with private balconies. This unique position forms the core of Hilton Pattaya's design concept and philosophy. Panoramic views, high quality design and finishes, and impeccable service play an integral part of the experience that is on offer to both leisure and business travelers. From the moment you arrive you will know that a new standard for style and sophistication has been set. A unique combination of light, textures and finishes create an atmosphere of pure indulgence. Just 90 minutes from Bangkok Suvarnabumi Airport and with so much luxury to offer, the Hilton Pattaya is your new recreation and business destination of choice. ... more   less 
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Also Known As:
Hilton Pattaya Hotel Pattaya

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