I had a late check-in as my flight was coming into BKK in the evening, the hotel was very accomodating. As soon as I got to the front desk, the first surprise was a complementary upgrade to a Suite - which was fantastic. It's a very modern, contemporary looking building, the rooms are swanky and kitted out with a huge TV, DVD and ipod station. There was a safe, big enough for my ipad and bits and pieces.
The location - 5 minutes walk and you're at the beach. About 15 minutes from Soi 6 and about the same to Walking Street
The Room - clean, really big, fantastically comfortable bed. Nice large balcony with two bean bag/chair things! Humungous bathroom, twin sinks, whirlpool bath and rain shower unit (separate). All fixtures and fittings worked as they should.
The Pool: Not too big - on the rooftop next to the bar, it had complementary towel service and as it's on the roof, you got a good view of the town. When the breeze blows, you really feel and enjoy the cooling effect! The pool also had a small plunge pool with a jacuzzi thing (don't know the words for it) But it was enjoyable. I used the pool every day. I didn't use the gym, but saw that people were using it regularly so it must have been satisfactory.
The Breakfast: This was complementary - good selection, had an egg-lady to make me fresh fried eggs or omelettes, any way I liked!
The bad: noisy air conditioning. The hotel does what they can with sound proofing the noise from the bar outside (double doors to the twin balcony for example) but honestly, I have no idea what they could do - that aside, it was really good after 2.30 am!
The good: Absolutely fantastic staff. I cannot fault a single person, from the cleaners to reception, the service staff at the poolside bar to the ones in the restaurant - everyone was friendly, and did whatever they could to help.
I've stayed in some swanky hotels in my time, but I've not experienced this level of customer service! Whatever they're doing, they're doing well and I would ask them to change nothing (apart from maybe invest in quieter air conditioning units!)
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