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“A arrogant Big Boss Lady, make pay customers and poor reception worker for her finances mistakes” 1 of 5 bubbles
Review of Grand Residence

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Grand Residence
Ranked #183 of 509 Pattaya B&B and Inns
Florence, Italy
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A arrogant Big Boss Lady, make pay customers and poor reception worker for her finances mistakes”
1 of 5 bubbles Reviewed 2 December 2012

This was the 4th year I was back at this hotel. At the beginning was ran from 2 sweet Lady, especially Apple, doing special promotion to make sure that the costumers will spend their next holiday at this hotel, from my and other costumers testimony they never cheated us; room cleaning was scheduled 2 times a week, but Apple let them clean every day. The first year I was there for 2 months, the next years (as I was already retired), more than 3 months pro year. Last year 2011 I pay one month in advance for 2012 for the same room on 7th floor, far away from the noise street below, as I plan to stay 6 months, the receptionist Apple make a special price of 11000 Baht per month, Last march 2012 as I arrived there, with the reservation receipt, the new women at the reception, with the BIG BOSS Lady on the phone (from the Sarita Chalet and Spa Hotel in Jomtien), after seeing my name on the reception book. She announced me that the receipt was invalid, because signed from Apple and I must pay the full price of 17000 Baht for the room on the noise 4th floor. As I was almost calling the police and telling them that I will complain at the travelling agencies that work with them, she make me, only pay the difference of 6000 Bath for the noise 4th floor room, condition: that the next days I will go to the police station to denounce the poor Apple, that I never did. I stayed there less than 1 month. My opinion is that the Big BOSS Lady on the phone( that was calling from the Sarita Chalet and Spa Hotel in Jomtien), solved her financial problem and then blamed the innocent Ladies, especially the poor Apple in let throw her in prison(because she is poor and she has not money to defend herself). I suggest the travelling agencies that have this HOTEL in their web side, to go first they self and have a personal experience with this tyrant Lady Boss (especially over her poor workers), and then suggest this Hotel to the poor costumers, wishing to have a pleasant and relaxing vacation by the hospitable Thai people.

Room Tip: on the 7th floor the room are better for the see wiew
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  • Stayed March 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TommasoSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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20 reviews from our community

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    6
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 30 March 2012

i checked in and paid 5000 bacht deposit only to be told when i checked out that the lady on reception who took had run off wih one million bacht including my deposit presenty taking legal action to recover this also rooms very bad tiolet leaking mattress rock hard would advise any one to steer well clear of this hell hole.

  • Stayed January 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank robert p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pattaya hotels

Pattaya, Thailand
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 26 February 2012

Just checked out of the Grand Residence Hotel in Jomtien,Pattaya Thailand& must say it has been the worst experience ever in all my many years travelling.I checked in the day before my birthday& was told i would have to move rooms at 12pm the next day as someone else had booked that room.This is when my trouble started.The new room on a lower floor was bigger,but had not been prepaired for habitation at all.The tv was not working,the walls were dirty,the shower was broken& there was a massive cockroach on some big internal bedroom shutter doors.Also the door to my room would not lock from the outside when i left the hotel,it was one of those door handle button things that you press in from the inside to lock.It had another lock underneath this one& as you are supplied with two different keys I used this one& it worked.I returned back to the hotel at 1am the next morning after going out on the night of my birthday to find that my door would not open.I told the night porter on reception& after at least ten minutes of trying with a big bunch of extra keys,he could not open it either.I was taken back down to reception& told I would have to sleep in another room on the seventh floor& the engineer would be there in the morning to fix the door.I went up in the lift to this room only to find its door would'nt open either.I went back to reception& was now very angry.I was given another key to yet another room& after a struggle managed to get this door open& sleep in the room.I was then woken up at 7:30am by the same night porter& a maid telling me I had to swap back to my lower floor room.I complained about all this the next day to the receptionist& asked for a refund,but was told i could not have one.I then asked for a piece of paper& a pen& put a complaint in writing addressed to the manager& the owner.During this day I was also telephoned from reception to be told the the engineer would be coming to my room to fix the shower.He turned up with a new spray tube that you use in the toilet in Thailand to clean your bum with!He replaced the old one with that,but in fact there was nothing wrong with it.I could not sleep the next night because of the thought of all the problems I had had with this hotel& the fact that there are telephone cables right next to the bedroom windows which make a very loud& disturbing tapping sound every few hours throughout the night.Another thing which does'nt add to a good nights rest is the fact that there is a motorcycle crash on the sandy main road outside the rooms every night.There had been one each night I was there.I used part of my sleepless night to pack my bag,determined I would not spend another night in that hotel.
I checked out of this modern 1500 bhat hotel the next morning and found another older hotel nearby that had everything I needed& everything that worked for only 600 bhat.
Avoid the Grand Residence Hotel at all costs,it looks good from the outside,but you may well have trouble sleeping& the problems I had with the room& the staff tainted the image for me of 'The Land of Smiles'

Room Tip: Stay in a cheaper better value 600 bhat hotel on Soi 7 with more caring staff& a much greater ch...
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  • Stayed February 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank neiljnsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Residence

Property: Grand Residence
Address: 44/210 Moo 12 | Jomtien Sai 2 Road, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Hotel Style:
Ranked #183 of 509 B&Bs / Inns in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:3 star — Grand Residence 3*
Number of rooms: 44
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