I checked into this property on 8 December for 4 nights, but only stayed for three. I stayed in a so-called "executive" room on the first floor. The air-conditioning wasn't working in the first room they gave me. After giving it half an hour to kick in, I eventually asked for another room to be moved next door to 113. The room and the aircon were just fine until the evening hours started. The noise from the street and the club downstairs was unbearable. The first floor is located directly above the nightclub. The next day I met the manager by chance and asked for a higher level floor. He agreed to move me to the third floor and upgrade the room for THB400 per day. Everything was fine until later that evening when I got in around 1am. The room was hot as the aircon wasn't working. I had to do with the ceiling fans. The next morning I called reception and they sent up a maintenance man. He said the aircon was iced up and needed a thorough cleaning. Three rooms later and I still have problems. The next morning I saw the manager again by chance on the street and relayed my concerns about the aircon. I could see he was annoyed that I was effectively 'complaining' again and exclaimed: 'I'll give you a refund now for your last night as you haven't been happy since you checked in'. I was completely taken aback by his attitude and said I'll give the maintenance people a chance to resolve it first. When I returned 2 hours later there were 2 maintenance men working on the aircon. They had the whole unit almost dismantled. At that point I secured another hotel on the same street and checked out. When checking out the guy on reception got his sums wrong and tried to offer me a fraction of what they owed me in refund. After doing the sums for him he agreed to pay the correct amount. I should also add that one of the pillow cases was soiled with what looked like blood in the second room. Despite putting this on the floor it was simply placed back on the bed.
When checking into this hotel you pay the entire amount upfront. This is unusual for Thailand. So, be cautious. I also noted that when checking out he gave me cash refund rather than refund on the card I used. I found this to be unusual as well.
I was extremely disappointed with this hotel. The staff weren’t that friendly either and I think I've said enough about the manager, Mr Anderson's performance.
So, my advice is if you want to stay at this hotel then be prepared for some shocks. Take earplugs. Better still don't stay there.
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