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“Beach Facing”
Review of LK The Empress

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LK The Empress
Ranked #48 of 447 Hotels in Pattaya
Bengaluru, India
Level 5 Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Beach Facing”
Reviewed 19 June 2014

Checked into this hotel with a group of friends on 6th June and stayed until 9th June. The hotel is facing the beach and is in close vicinity to many shopping and is a value for money stay. You can observe the visitors indulging in sea sports all day long. The room and amenities were well stocked and we were supplied one free bottle per guest per room. The staff were friendly and polite and were ready to provide assistance always. The lobby is grand and has been done tastefully.

Room Tip: Beach facing rooms give a great view
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsubramaniyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Public Relations Manager at LK The Empress, responded to this review, 10 July 2014
Dear "Gsubramaniyam " ,
We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others.
Please feel free to let me know f I may personally assist with your future visits.We are looking forward to welcoming you back again.
Best regards,
CS@LKPATTAYA.COM
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
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  • Any
English first
Level 6 Contributor
175 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 5 June 2014

The hotel was amazing, comfortable, nice view, well maintained, with an extremely diverse free breakfast. The only down side is the concierge seemed to scheme with the rentals ie: jet ski, scooter, etc. so I would beware of renting anything. The 24 hour massage is a sign covering up for a "happy" 24 hour service, when ordering a massage make sure to describe you only want a massage.

Room Tip: Ocean view rooms are worth the extra cash, side rooms give you little to no view of additional build...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Guest Relations Manager at LK The Empress, responded to this review, 10 July 2014
Dear Jeremy C
Thank you for being our guest and staying wit us at LK The Empress Hotel. I am so pleased you enjoyed your stay and accomodations. We look forward to you return and thank you again for the kind comments of "Great Hotel"

Best regards,
CS@LKPATTAYA.COM
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 May 2014 via mobile

4 nights in beach front room which had the benefit of a practical balcony for sitting and taking in the excellent view off the balcony.
Some of the room decor and furniture is starting to decline particularly in the bathroom where the vanity unit furmiture seems to be breaking down and in need of refurnishment. However overall an enjoyable stay

Stayed April 2014, travelled as a couple
Helpful?
2 Thank H4623HNdavidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this review, 5 January 2015
Dear David W,

Thank you so much for coming to visit us and thank you for your feedback.We are pleased to listen to your feedback and willing to improve on the part that we fell short on your expectations.

We are glad to hear that you enjoyed your stay and liked the excellent view of our balcony.

Regarding the problem that you've faced at our hotel,we apologize for that and pledge to improve and serve you the best service on your next visit.

Looking forward to welcome you soon.

Best regards,
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, United Kingdom
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 May 2014

The Empress is a stunning hotel to walk into, if it were in many other cities around the world it would be at least twice the price! The room was excellent with everything needed being supplied including free bottled water each day. All the staff I met were friendly and polite and the positioning across the road from the beach is good. It is surrounded by market stalls which are great to walk around, offering bargains as long as you barter. I think of Pattaya as more of a man’s city but would recommend this hotel to anyone. I have already booked for later in the year!

Room Tip: all rooms are good
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this review, 5 January 2015
Dear Alan P,

Thank you so much for choosing to stay at LK The Empress and thank you for taking the time to review our hotel. It is indeed a true pleasure to read that you had a wonderful time and likewise appreciated our service.Our team feels very encouraged by your positive feedback an we try the best to meet guest expectation and create a memorable stay for them.

Thank you again for booking us and we are looking forward to welcome you soon again.

Best regards,
Customer Service Team
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münchen
Level 4 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 May 2014

the hotel have for me the best location for the price (2600 baht/night) and really the rooms are top!
very good bed nearly like marriot and the bathroom is 5 star.
the pool is great, ok i missed the pool guard but still ok.
the breakfast buffet is loveless not really i looking for but ok to be incl in the cheap room rates.

Room Tip: standard rooms are ok. i was there 2 times in this may and last time in 2012 there i got beach view...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank planetflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this review, 6 January 2015
Dear Planetflyer,

Thank you very much for staying with us and thank you for your nice review. We are glad to hear that you enjoyed your stay and appreciated our location,room and facilities.

We hope to be the first choice for you when you come to visit Pattaya next time.

Looking forward to welcome you soon again.

Best regards,
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massillon,Ohio
Level 6 Contributor
160 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 15 May 2014

Right on beach road close to everything. Extensive breakfast buffet in an open area across from the sea. Decent exercise room. Good internet in the room. Two computers in the lobby are very fast.

Dislike-- the bathroom is so dark it's difficult to shave.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clsned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this review, 6 January 2015
Dear Clsned,

It was a pleasure for us to welcome you at our hotel and thank you for taking the time to write your wonderful feedback.We are delighted to hear that you enjoyed your stay and had a great time here.

Thank you for the information regarding the light in the bath room which will be taken into consideration.

We pledge to serve you the best service during your next visit.

Looking forward to welcome you again.

Best regards,
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chiang Mai, Thailand
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2014 via mobile

It was due to be my 3rd stay at this hotel. The prior 2 times I had enjoyed it even though the service was rough around the edges. This time I was checking in at 10am due to flight. Understandably my room was not ready. I was given the option of a downgrade which I took as ready for a sleep. I was in the room for 5 minutes pulled the bed sheets back for a nap and found a bed full of ants and other insects!!! Safe to say I left immediately demanded a refund as I had pre paid. I went to the Amari Tower and had a wonderful stay. I will never use the LK brand again.

Stayed April 2014, travelled solo
Helpful?
1 Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this review, 6 January 2015
Dear Michael A,

Thank you for taking the time to provide your feedback after your staying with us and please accept our sincere apologies for the inconvenience you may have an experienced in our service.

We pledge to improve and prevent similar problems occurring in the future and we hope you will consider staying with us again in the future.

Do not hesitate to contact us if we can be of any assistance.

Best regards,
Customer Service Team
CS@LKPATTAYA.COM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LK The Empress

Property: LK The Empress
Address: 240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#38 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — LK The Empress 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Lk The Empress Hotel Pattaya

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