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“Great holiday destination”
Review of LK The Empress

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LK The Empress
Ranked #47 of 463 Hotels in Pattaya
Reviewed 10 July 2014

It was my third time staying at that hotel. I have no complaints at all. The lobby is lovely, there was never any lack of comfort. I plan on coming here again, and highly recommend it.
I was very pleased with the room which was lovely and clean. The room service was excellent and the staff very nice. Breakfast buffet was include and well worth getting up for.The breakfast buffet is an open plan affair so tends to get quite warm in the morning. I found that by getting down to breakfast early it was still nice and cool and not too busy. I did have an evening meal which was the steamed whole sea-bass which was really very good.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
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Thank Masarcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this reviewResponded 5 January 2015

Dear Masarcha,

Thank you so much for staying with us and thank you for leaving you nice feedback after you stayed with us.We are happy to hear that you enjoyed your stay and thank you for your kind words about our service.We will forward your nice words to our staff.

Thank you again for booking us and we hope to be the first choice for you when you visit Pattaya again.

Looking forward to welcome you.

Best regards,
Customer Service Team

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275 - 281 of 562 reviews

Reviewed 3 July 2014

the hotel has a big lobby but the hotel lobby temperature was warm. it helps that my friend speaks thai and made our check in a lot smoother. rooms are big, airconditioning good. the big ornate chair's upholstery is dirty. their bathroom lighting is inadequate, too many harsh shadows. bathtub is not clean. its obvious the hotel room is refurbished but the painters were not thorough. bad paint job can be seen on the door jambs and on some other parts of the room. beds are on the soft side but comfortable.

it seems the hotel are two building interconnected with each other. the owners should put signages to help guests with directions to room locations and signs pointing to where the elevators are.

the sauna and pool is good. the gym is good sized, but no airconditioning! it was hot in the gym.

  • Stayed: June 2014, travelled as a couple
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4  Thank al22tecc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Public Relations Manager at LK The Empress, responded to this reviewResponded 11 July 2014

Dear "al22tecc"

Thank you for your post and sharing your thoughts about your recent stay at LK The Empress.

We have passed your feedback with our Engineering department Head about temperature in the lobby area and we take action to solve this problem already.
And we have shared your feedback about Air-condition in the gym and The Signage with our Management Department. Our team truly cares about guest's experiences and is always striving to improve.
We hope to have another opportunity to welcome you to our hotel and thank you so much for choosing LK The Empress.
Best Regards,
CS@LKPATTAYA.COM
Customer Service Team

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Reviewed 2 July 2014

My first review was “Fantastic will stay again” written on the 3 August 2013. What happened to this hotel? Today went to book the hotel as I have always done. The reservations agent who then claimed to be the Reservations Manager (Reservations 1500Hrs 2 Aug 14) was abrupt, unhelpful and discourteous to the point of being rude. I do not for one second think that any hotel especially one that has given me such high standards of service over the years would ever appoint anyone with this attitude to a position that is “front line” or “at the coal face” so to speak; with dealing with customers. I will take the time to read the other reviews in the interim to see what the general trend is.
Having stayed before for many years and been a loyal customer of the LK group of hotels I will never set foot or spend another satang / cent in one again. There are far better newer nicer hotels offering professional customer service. Obviously no longer interested in return clientele. POOR!

Room Tip: Pattaya is full of hotels. After my hugely satisfying stays previously it now saddens me to say I w...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Service
6  Thank mapraow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Here at the golden bling bling Empress I had a front row seat on the Pattaya version Pamplona's Running of the Bulls!

Specifically, during the onset of the rainy season Pattaya ingeniously replaced Bulls with a cheaper and arguably safer substitute: buckets of rats happily scurrying in and out and all around, scaring tourists but barely getting a rise (as it were...) from the ladyboys and hardened hookers hanging out on the beach-walk directly in front of the hotel.

Well, to be fair - OK I'll admit it - YES rats got a bad rap when everyone pinned the Black Plague on them but that was so very long ago plus now we have antibiotics to cure most any ailment one could catch in Pattaya!

As to the hotel's Liberace Lobby it proved the adage that all that glitters is not gold - the food was descent, the Deluxe (Johnny Walker Double Black) Platinum Executive Jacuzzi KIng "Suite" was mediocre and worn, the toilet faultlessly flushed (half-way) and the giant roaches didn't bother me since they were fast on their feet- I would have intrepidly stayed in the room were it not for the ceiling leak - but then they moved me to a "king" suite with a nice front view below (of the streaming flow of rats, hookers and seaside effluvia)... but it's truely a romantic's view at dark or sunset -- only Indians seem to come to Pattaya for the fresh air.

The location was good, being quite central, yet I'd only stay again if I reserved far in advance so as to get an ocean front view room.

So I'd say this Empress spent too much time in the harem but she still has her charms.

Room Tip: reserve far in advance so as to get an ocean front view room.
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  • Stayed: June 2014, travelled solo
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Thank rendorseg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Public Relations Manager at LK The Empress, responded to this reviewResponded 10 July 2014

Dear "Rendorseg"
Thank you so much for your amazing review and I love the way you described us. Please let me know if I may assist with your future reservation and I hope to welcome you back soon.

Kind Regards
CS@LKPATTAYA.COM
Customer Service Team

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Reviewed 19 June 2014

Checked into this hotel with a group of friends on 6th June and stayed until 9th June. The hotel is facing the beach and is in close vicinity to many shopping and is a value for money stay. You can observe the visitors indulging in sea sports all day long. The room and amenities were well stocked and we were supplied one free bottle per guest per room. The staff were friendly and polite and were ready to provide assistance always. The lobby is grand and has been done tastefully.

Room Tip: Beach facing rooms give a great view
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  • Stayed: June 2014, travelled with friends
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Thank gsubramaniyam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Public Relations Manager at LK The Empress, responded to this reviewResponded 10 July 2014

Dear "Gsubramaniyam " ,
We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others.
Please feel free to let me know f I may personally assist with your future visits.We are looking forward to welcoming you back again.
Best regards,
CS@LKPATTAYA.COM
Customer Service Team

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Reviewed 5 June 2014

The hotel was amazing, comfortable, nice view, well maintained, with an extremely diverse free breakfast. The only down side is the concierge seemed to scheme with the rentals ie: jet ski, scooter, etc. so I would beware of renting anything. The 24 hour massage is a sign covering up for a "happy" 24 hour service, when ordering a massage make sure to describe you only want a massage.

Room Tip: Ocean view rooms are worth the extra cash, side rooms give you little to no view of additional build...
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  • Stayed: May 2014, travelled with friends
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2  Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Guest Relations Manager at LK The Empress, responded to this reviewResponded 10 July 2014

Dear Jeremy C
Thank you for being our guest and staying wit us at LK The Empress Hotel. I am so pleased you enjoyed your stay and accomodations. We look forward to you return and thank you again for the kind comments of "Great Hotel"

Best regards,
CS@LKPATTAYA.COM
Customer Service Team

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Reviewed 25 May 2014 via mobile

4 nights in beach front room which had the benefit of a practical balcony for sitting and taking in the excellent view off the balcony.
Some of the room decor and furniture is starting to decline particularly in the bathroom where the vanity unit furmiture seems to be breaking down and in need of refurnishment. However overall an enjoyable stay

Stayed: April 2014, travelled as a couple
2  Thank H4623HNdavidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LK_Management_Team, Sales Coordinator at LK The Empress, responded to this reviewResponded 5 January 2015

Dear David W,

Thank you so much for coming to visit us and thank you for your feedback.We are pleased to listen to your feedback and willing to improve on the part that we fell short on your expectations.

We are glad to hear that you enjoyed your stay and liked the excellent view of our balcony.

Regarding the problem that you've faced at our hotel,we apologize for that and pledge to improve and serve you the best service on your next visit.

Looking forward to welcome you soon.

Best regards,
Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about LK The Empress

Address: 240/1 M.10 Soi.12, Pattaya Beach Rd, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#36 Luxury Hotel in Pattaya
Price Range: £49 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — LK The Empress 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Lk The Empress Hotel Pattaya

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