Initially tried to book online with it website but it did not work, then got the telephone number and tried to book with reservations but could only get the reception who said they would get reservations to call us back which they never did. Finally booked with LateRooms.com which at the booking it was agreed I would pay at reception when I got to the hotel.
After using the Google Maps which points to Centara Pattaya not the Centara Nova) we managed to locate the hotel a little bit away thanks to the parking attendants of the Various Nova Hotels nearby.
On check in which was quick and efficient, with Shirley however she then informs me that she has already processed my payment with my credit card (which I did no want) she proceeds to show me my booking saying non refundable and non transferable which I agreed it was however not on my credit card if I showed up just if I did not show up.
Shirley then informed me she will cancel it straight away (she did not more to follow on check out)
Booked the 1 bed room suite which was great lovely rooms all te rooms overlook the quiet pool, room was spotless, only 1 downside was there was some glass in the shower unit not sure where it came from possibly from the backlight but couldn't see where picked it all up luckily this was not a child. Overall housekeeping was delightful.
Went downstairs late at night and ordered a beer, waited for over 10 minutes since it was not busy asked where my beer was suddenly they realised nobody had come with it, not a great selection of beers.
Hotel is in a run down neighbourhood and is not well known with the motorbike taxis since it is so new, but the hotel looks really nice and I am well impressed with the hotel, but not so much of the staff.
We booked only 1 night but decided to stay another extra night spoke again to Shirley and she took a little time to understand myself what I was asking.
CHECKOUT when it came to check out I went to pay my bill I was charged for only 1 night when I reminded them that I stayed 2 nights and not 1 I spoke with the so called manager who was not in a uniform (just a Centara T shirt) nor did she have any name badge on to identify.
I was most impressed with the hotel however not the staff...
- Official Description (provided by the hotel):
- Within an easy distance to the beachfront, nightlife and shopping that Central Pattaya has to offer, the four-star Centara Nova Hotel & Spa Pattaya is a cocoon of comfort and quiet. Intimate in size and stylish in design, the hotel has 79 rooms and suites ranging in size from 29 to 69 square metres, each with large windows that highlight the view over the swimming pool and surrounding areas, and free Wi-Fi. The swimming pool, complete with its swim-up pool bar, Jacuzzi, children’s pool, and spacious terrace, is the focal point of the hotel. Perfect for invigorating workouts, the well-equipped fitness centre has cardio and weight machines. Spa Cenvaree is for those wishing to sink into another kind of feel-good experience and offers a full range of Thai body and foot massages, Ayurvedic treatments, and therapies utilising the purest sea salt and mud from the Dead Sea. Pattaya has something to entertain and divert everyone, from international-quality golf courses to water sports, shopping and tiny tropical island getaways such as Koh Lan and neighbouring Koh Sak, and Koh Samaesan. Guests can always stop by the main road via the complimentary buggy service and the hotel is only a 90-minute drive away from Bangkok’s Suvarnabhumi International Airport. Airport transfers and pick-ups can be arranged. ... more less
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