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“Exceptional!!!”

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Centara Pattaya Hotel
Ranked #34 of 447 Hotels in Pattaya
Certificate of Excellence
Moe, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Exceptional!!!”
Reviewed 24 July 2012

It was my first time to Thailand and I fell in love with the place. I am returning in a few weeks and will definitely be booking into the Centara Pattaya Hotel. The exceptional customer service I have received from the friendly staff is beyond compare. A particular mention must be made for Mr Pom who extended his time and efforts to make sure my stay was comfortable and without any complications. See you again soon.

Regards,
Bob Syme
Newborough, Victoria
Australia

  • Stayed July 2012, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, 13 August 2012
Dear Sir,
Firstly, a very sincere thank you for taking the time to comment on our new Hotel. I am very happy to read that you enjoyed your stay ! I do hope that if you travel to Pattaya in the future you can stay again with us.
Once again thank you for your feedback.
All my best
Austin
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722 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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  • Thai first
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English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2012

A gem! Everyone is so friendly & helpful. Rooms are kept spotless by housekeeping, food in the Mix Bistro Restaurant is amazing. The pool is clean & has a beautiful waterfall. Mr.Pom is knowledgeable about anything & everything in the area. He is so helpful & genuinely a nice guy. The Centara caters to an international clientele, they have something for everyone. I have travelled extensively over the years & this place rocks! From singles to families, the Centara staff will ensure your trip is the best it can be.

  • Stayed July 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, 26 July 2012
Dear Mark,
Thank you for taking the time to review our hotel. My team and I are very happy with your comments and we are glad you enjoyed your stay.
I have had many comments regarding the friendliness of our staff here and glad you had the same experience. I hope you enjoyed your holiday to Pattaya and really look forward to you visiting us again soon.
Best Regards
Austin
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Brampton, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 July 2012

Visited for almost 2 weeks and the staff from the cleaners to the managers were fantastic, After awhile felt like family. Great and diverse Breakfast Buffet (which caters to many cultures), was excellent and a little bit different each day with quite a few selections. Enjoyed the pool area also very relaxing with its 10 foot waterfall (drowns out the city noises). The showers in the rooms are 4 feet by 4 feet and didn't feel confined like some hotels. The bell captains (MR POM) were fantastic and provided great advice about PATTAYA.Hotel is only 6 months old with security cameras etc., allowing me to feel secure. Time flew by...Goodbye Centara and Pattaya

  • Stayed July 2012, travelled with friends
    • Value
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Helpful?
3 Thank Darryl C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this review, 26 July 2012
Dear Darryl,
I am very happy to hear that you enjoyed your stay with us. In particular it pleases me to hear that you liked our breakfast options. We cater for all cultures throught the world and the mix of our guests is very international. I have posted your comments on our staff notice board and all of our team are grateful.
I do hope you can visit us again in the future if you are ever coming this way.
Yours Sincerely
Austin
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tehran
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2012

i stayed 7 night there! wish stay 7 month!!!
i like its personel manner specially mr pom he was very nice guy..thank u ...
very clean-small but lovely pool-nice breakfast-
free of charge guest(it was great in pattaya!!!)
all things was great
i enjoied and surely come to centara next time
bye bye centara with best regard

Room Tip: room on the b section was very good
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank afshin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Centara Pattaya Hotel, responded to this review, 13 July 2012
Dear Sir,
I really appreciate you taking the time to review us. I am glad you enjoyed your stay at our new hotel and I am extemely happy that you liked our facilities and staff.
Should you ever return to Pattaya I would love to welcome you again to Centara Pattaya Resort.
Best Regards
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 7 July 2012

What a fantastic hotel staff do a great job very clean good food and nice rooms cant understand why some people gave this hotel poor reviews.Just back after spending 15 nights there and will be back soon

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danny j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Centara Pattaya Hotel, responded to this review, 8 July 2012
Thank You for your response. Its great for us to have the feedback. I also believe that we have some great rooms and facilities on offer. Most of all its very gratifying for all of us to have the positive feedback from our guests, especially regarding the level of service.
We would love to welcome you again to the hotel and look forward to seeing you soon.
Best Regards
Austin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
gold coast
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 July 2012

Arrived on my birthday which was perfect. The room was above the pool and so airy. Even though the hotel is in its last stages of being finished there was nothing that got in our way. The gym will be completed when I next visit but dont think I will visit the gym anyway. The service is nothing short of excellent. A short stroll to the beach and all ammenities. Shopping is of course easy anywhere in Thailand. The staff are excellent at suggesting places to visit. The room itself is well appointed and so very clean. Breakfast takes care of meals until dinner time. These are wonderful and a superb array of different foods. We often had our evening meal there as opposed to eating out as it is so affordable and of course eating in comfort. We spent a week there and then moved over to the other Centara Hotel just up the road for another experience. Just amazing. We will return and I suggest that anyone wanting to visit Pattaya put Centara on their list of Hotels. I have visited Thailand so many times but this was truly the best.

Room Tip: I think higher floors are always preferable anywhere you stay
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ches51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Centara Pattaya Hotel, responded to this review, 2 July 2012
Dear Cheryl,
Thank you for taking the time to tell of your positive experience. The team have been informed of your feedback and many of them remember your stay with us. I hope if you are ever in Pattaya again that you can visit us and again, we will do our level best to give you a fantastic experience.
Kind Regards
Austin
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Valencia, Spain
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 25 June 2012

I wish i could say something bad about the hotel, but its new, clean, great pool area and nice breakfast buffet, the only problems is that the hotel is in Pattaya...

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Centara Pattaya Hotel, responded to this review, 26 June 2012
Thank you for your feedback on our new hotel. We appreciate the positive feedback. I am sorry that you didnt enjoy Pattaya but I have lived here for 12 months and really enjoy this city. There are many great things to do and if you have the opportunity to return I recommend seeing our tour desk for ideas on the great places to see.
I do look forward to welcoming you again at Centara Pattaya Hotel.
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Additional Information about Centara Pattaya Hotel

Property: Centara Pattaya Hotel
Address: 78/140 Moo 9, Tombol Nongprue | Banglamung, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 447 Hotels in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Centara Pattaya Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
Centara Pattaya Hotel is a four-star hotel conveniently located in the heart of Central Pattaya, a short walk away from beachside bliss or some serious shopping. During the days in this vibrant resort town guests can enjoy time at the local beaches or lay back and relax beside the hotel’s swimming pool which has a swim-up bar and a children’s pool. The pool area has plenty of space for lounging whilst making use of the free Wi-Fi, and there’s also a fitness centre with a sauna and a steam room, and Thai cooking classes. Each of the 152 rooms and suites features a light and bright décor, with cool whites, light wooden accents, and large picture windows that highlight views of the city or the swimming pool. Spaciousness is a common feature to all room styles, with comfortable living areas of up to 69 square metres and the option of family studios with bunk beds or spacious two-bedroom units. Guests will also enjoy easy access to Spa Cenvaree at sister-hotel Centara Nova Hotel & Spa Pattaya and to the shopping opportunities of Central Festival. Golfing, visits to amusements parks and many other activities can all be arranged at the tour desk The Centara Pattaya Hotel is only a 90-minute drive away from Bangkok Suvarnabhumi International Airport and airport transfers and pick-ups can be arranged. ... more   less 
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