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“around the hotel located very busy and noisy road!!!”

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Centara Pattaya Hotel
Ranked #27 of 455 Hotels in Pattaya
Certificate of Excellence
Reviewed 8 October 2013

The check in time is 14:00. We arrived at 14:00 and the room was not ready. We got the room at 16:30. The Rooms is very basic and poor. Centara pattaya Hotel is a four star hotel but the room is very budget and not more than two stars.

The hotel located on the second road. Around the hotel there is very busy side and noisy road. The hotel has two buildings, one building on the main noisy road and the second as well.

Two weeks before the Check Inn, (we were stayed in pattaya at another hotel).
I went to the hotel to see the room; I asked the reception to have a room in the second building, which is not on the noisy road. She spoke with the manager and confirms that we will have a quiet room in the second building. When we check in, she gave us the room in the first building on the main noisy road.

Most of the hotels guests are coming from India, they shout, behave rudely, not polite, they Shouting from their room balconies and in the rooms.

The hotel is located in a poor part off pattaya and not pleasant area of the city.

The hotel Wi-Fi is very bed.

The first night was nightwear; we could not sleep because the room was very noisy from the road and the Indian guest. At The next day, we asked to change the room or to leave the hotel, they told us that the hotel is fully booked and they cannot change the room, so we ask to leave the hotel. The hotel wanted to charge us a fine for two nights but after a conversation with the hotel manager, they do not fined us.

  • Stayed: September 2013, travelled as a couple
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1  Thank yogal293984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 20 October 2013

Dear Valued guest,
I note your comments and sorry that our hotel didn't meet your needs.
The business around the hotel is completely normal for Pattaya. Quieter parts of Pattaya include Na Jomtien and Pratumnuk Hill. In central Pattaya there is activity 24hrs per day.
Being an international standard hotel we do accept guests of all nationalities. We never favor one nationality over another and we try to understand all cultural differences. Both buildings at the hotel overlook our swimming pool and one building is no more secluded than the other.
In any case I do hope that clarifies our location and this suits the vast majority of our guests.
Best regards,
Austin

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Reviewed 5 October 2013

It was rain last night, our room gets flooded, and we waken up 2 AM! All our bags shoes get damaged. The manager has very bad attitude, the only thing he could say is “HE COULD NOT STOP THE RAIN!” feel no sorry for us! With few minutes augments he just walked away from us, without solution.

Room Tip: floor 8th is the flooding zoom
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  • Stayed: October 2013, travelled with family
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Thank ying y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 10 October 2013

Dear Valued guest,
You stayed in the hotel for a few nights without incident until the last night when the whole of Pattaya experienced a freak storm and FLOODED!!. There was a typhoon off the coast.
During your stay ALL guests were inconvenienced. We managed as best as we could and we ensured flood water didn't enter the hotel. My management report shows that you demanded compensation for the inconvenience of the rain. In this situation the team here go out of their way to make the customers comfortable and given that I was here to witness this in the early morning of your final night stay I can vouch that my comments are true.
We did this for all guests. We don't control the weather. AND we certainly don't refund the cost of a room because it rains.
Best Regards,
Austin

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Reviewed 3 October 2013

Whilst location and resort itself was very nice, the biggest letdown was the customer service. At check in staff seemed bored and did not explain any of facilities the hotel had to offer or where breakfast was. Susi at tour desk was great and very helpful. We booked a 2 bedroom room which was an interconnecting room and the rooms were very nice and modern. Pool quite small and poolside service was hit and miss. Wifi service worked well and you could walk to beach, about a 10 min walk. Convenience store and laundry service all a couple of minutes walk. Big C shopping is about a 10 min walk or just catch baht bus.

  • Stayed: September 2013, travelled with family
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Thank Sophie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 10 October 2013

Dear Valued guest,
I am sorry to see that the customer service wasn't up to standard. Please trust that I will investigate this fully and it is my aim to have an outstanding level of service here at Centara Pattaya Hotel. I thank you for your comments and I hope we can welcome you back to the hotel again in the future.
Best Regards,
Austin

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Reviewed 2 October 2013

Booked through yatra, we did not find our stay very comfortable at this hotel. The accommodation was cramped with very poor view through the windows. The staff also had a very detached attitudeand not at all forthcoming to help.Yes, the location is good.

Room Tip: Ask for pool side accommodation.
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  • Stayed: September 2013, travelled with family
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Thank Ved Prakash M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 10 October 2013

Dear valued guest,
Thank you for taking the time to rate us. Sorry that you had a different expectation of our hotel.
Our grounds and gardens are perfectly maintained, as you would have seen but unfortunately I have no control over what the rest of Pattaya looks like. I hope in the future you can find a hotel with a view that suits your needs. Please be aware though, the rate will be a lot more expensive.
Best Regards
Austin

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Reviewed 1 October 2013

We recently stayed at the hotel from 18th - 26th September (room 609), and were absolutely delighted with the hotel. The hotel is relatively new, and has been very well thought through, in terms of layout and décor.

The hotel has a lot of strengths; the outside bar & pool area are lovely, as is the restaurant which serves an amazing choice of dishes from around the world, at very reasonable prices. We particularly enjoyed the Thai dishes. Breakfast was also pretty impressive with almost endless choice!

The hotel offers a short cookery course, with a trip to a local market to buy fresh produce, then you are taught to cook a couple of dishes from scratch. This was a lovely opportunity and we both thoroughly enjoyed the experience.

We were particularly impressed by the hotel staffing team, who were all very friendly and professional, but exceeded expectation; for example, personal acknowledgement and proactive service, etc. We are particular grateful to Nick, a member of the Food & Beverage team, for taking such good care of us.

As a former hotelier/caterer, I can be particularly critical of any establishment, but I only have praise for this hotel, in particular it's staffing team.

Room Tip: We recommend a pool side room. Many an evening sat on the balcony, thinking every room probably tel...
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  • Stayed: September 2013, travelled as a couple
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2  Thank DR9AN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 10 October 2013

Dear Valued guest,
Fantastic to see that you enjoyed your experience here at the hotel.
Often people are only keen to report the negative so I greatly appreciate you taking the time to tell us of your positive experiences here. I hope when you are next in Pattaya you can visit again.
Best Regards
Austin

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Reviewed 17 September 2013 via mobile

I stayed in pattaya in this hotel with my wife. The location is very good. We loved the room. It was huge! And the poolside cafe is very good. The breakfast was fabulous. I liked the food very much. Although I had to wait 3 hours for check in!!! The people were very friendly.

  • Stayed: August 2013
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Thank Sourav R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 10 October 2013

Dear Valued guest,
Thank you for your positive comments. We appreciate you taking the time to review us and I do hope we can see you again at the hotel soon.
Take care and best regards,
Austin

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Reviewed 16 September 2013

we stayed at this hotel for 3 days , big rooms , clean , big pool , huge bathroom , 7/11, pubs are very near ,

All in all an excellent experience in this hotel

Not recommended for family with children, as lot of night activity near by

Room Tip: go for the ground level rooms , which have a door opening in the pool, so you can dive in easily, wi...
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  • Stayed: September 2013, travelled with friends
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Thank sumantchopra18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin R, General Manager at Centara Pattaya Hotel, responded to this reviewResponded 10 October 2013

Dear Valued guest,
Its great to see that you enjoyed your experience at our hotel.
Its also nice to see that you took the time to let us know of your satisfaction. This is greatly motivational to the team here. We hope to see you again.
Best regards,
Austin

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Additional Information about Centara Pattaya Hotel

Address: 78/140 Moo 9, Tombol Nongprue | Banglamung, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #27 of 455 Hotels in Pattaya
Price Range: £22 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Centara Pattaya Hotel 4*
Number of rooms: 152
Official Description (provided by the hotel):
Centara Pattaya Hotel is a four-star hotel conveniently located in the heart of Central Pattaya, a short walk away from beachside bliss or some serious shopping. During the days in this vibrant resort town guests can enjoy time at the local beaches or lay back and relax beside the hotel’s swimming pool which has a swim-up bar and a children’s pool. The pool area has plenty of space for lounging whilst making use of the free Wi-Fi, and there’s also a fitness centre with a sauna and a steam room, and Thai cooking classes. Each of the 152 rooms and suites features a light and bright decor, with cool whites, light wooden accents, and large picture windows that highlight views of the city or the swimming pool. Spaciousness is a common feature to all room styles, with comfortable living areas of up to 69 square metres and the option of family studios with bunk beds or spacious two-bedroom units. Guests will also enjoy easy access to Spa Cenvaree at sister-hotel Centara Nova Hotel & Spa Pattaya and to the shopping opportunities of Central Festival. Golfing, visits to amusements parks and many other activities can all be arranged at the tour desk The Centara Pattaya Hotel is only a 90-minute drive away from Bangkok Suvarnabhumi International Airport and airport transfers and pick-ups can be arranged. ... more   less 
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