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“Traditional Thai hospitality at its best”

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Dusit Thani Pattaya
Ranked #19 of 447 Hotels in Pattaya
Certificate of Excellence
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Traditional Thai hospitality at its best”
Reviewed 16 November 2012 via mobile

Stayed here while attending a convention and actually chose the Dusit because the convention was held here.
As soon as you approach the hotel grounds, you get a glimpse of what to expect. Hotel is in lovely grounds with a beautiful bright lobby with overlooking a little garden atrium. Check in is done personally at a welcome desk and a welcome drink is offered. Rooms are nicely done with private balcony but extraordinary.
What is extraordinary is the service. Everywhere you go staff greet you with a smile and a welcome. Ice cold water and fruit at the poolside is also a nice touch. Room service was delicious, timely and served with a smile.
My friend had a massage in the spa and highly recommended it.
Only thing that needs improving I would say is breakfast. There do not seem to be enough waiters and staff to cope with demandl. Had to wait for waiter to
clear tables and get a seat, and once you got a seat, had to get same waiters attention to get coffee or tea.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jumpjacq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 17 November 2012
Dear Guest,

Thank you for giving us your valuable feedback and we are pleased to know that you enjoyed your stay with us. I will gladly share your compliments with all our associates, who will definitely feel extremely proud to see their efforts are being recognized. I have further noted your other comments on breakfast, which will be reviewed for improvement so as to consistently meet the expectations of our valued guests. Looking forward to welcome you back again in the near future.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (513)
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English first
London
Level Contributor
5 reviews
4 hotel reviews
Reviewed 14 November 2012

We were visiting family in the area and were most impressed with the hotel and its staff and facilities. We were upgraded to a beautiful room on the 7th floor (thank you!)and the beds were huge and comfortable-the pillows felt as if you had laid your head on a cloud! Bathroom was lovely, balcony overlooked the pool and sea and was spacious. We loved the pools, poolside restaurant and bars, the staff, the standards of cleanliness and views over the bay and the hotel is in an excellent position just far enough away from the hustle and bustle of the city but giving easy access to it. We hoped that some of the comments on here re breakfast had been from over-fussy people-but oh dear, what chaos. The food itself was lovely but the sheer number of guests in a confined space made for a noisy, chaotic scene of people milling everywhere around your table-unless you were lucky enough to get a table close to the cascade. On one day, we were seated at a table in the corridor, which we had to ask to be cleared as we didn't want to sit amongst the leftovers of other guests. The waiting staff seemed overstretched and there didn't seem to be a system for clearing and serving, it was all ad hoc. With only one exception we had to find a waiter to request coffee or go and get our own on every day of our stay -very different from our experiences at the Amari next door last year where we would be served almost before we sat down. Perhaps the sheer numbers of coaches arriving each day mean the hotel hasn't the numbers of staff to cope in the restaurant? Given that everything else was of such a high standard, it is something that urgently needs addressing. Otherwise, excellent.

Room Tip: Rooms on 7th floor were spacious and airy with great views of the bay and pool.
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  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrandmrsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 15 November 2012
Dear Mr & Mrs London,

Many thanks for your kind feedback & comments, We are so pleased that you enjoyed our facilities and service during your recent stay with us. I've taken note of your comments regarding breakfast and will review it immediately with our team on how we can improve further. It is always very important to us to ensure improvement in our service delivery.
Thank you again for the review and I sincerely appreciate your time and confidence in us.
Looking forward to welcome you back to Dusit Thani Pattaya again soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wirral
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 November 2012

Returned from the Dusit Thani Pattaya on 24th October having spent 3 weeks at this hotel. This is our 24th visit to the Dusit and once again it was extremely good. The staff are wonderful, extremely polite and caring, they look after you completely from the minute you walk into the hotel till the minute you leave. The situation of this hotel is superb as it is the North end of Pattaya away from the hustle and bustle of downtown Pattaya but there are a lot of bars and restaurants a short walk from the hotel. We love the Chaba Pool area as there are plenty of sunbeds and plenty of space and also the Pool attendants are superb, Sompong, Pond, Samoen and the rest of the boys are wonderful, they look after you so well and nothing is too much trouble. Also the staff at the hotel are wonderful, we would like to say a big thank you to Pramot, Imee and Sukanya. We are already booked for May 2013 and cant wait to go back and see all our friends at our "Second Home". We had a problem with our room after about 10 days but we were soon given a different room which was superb. If you do have any problems the staff are very quick to get them sorted.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WirralPolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 15 November 2012
Dear Wirralpolly,

Many sincere thanks for your appreciative notes which make us extremely happy that you had enjoyed your recent stay with us again. I will gladly share your compliments with the Team, who will feel extremely proud to see their efforts being recognized. I would like to take this opportunity to thank you for your continuous support over the years of which we appreciate very much. Looking forward very much to your next visit.

With kind regards

Neoh Kean Boon
Resident Manager
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Scunthorpe, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 November 2012

We have stayed at the Dusit Hotel Pattaya many times over several years, we have always had a good experience, rooms and food excellent. Staff very friendly and helpful. Garden pool and beach area very well managed. Looking forward to returning next year for another excellent holiday.

Room Tip: Garden view rooms are quieter and get the sun in the evening. stay in February for the Tennis and Go...
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  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 8 November 2012
Dear Carol,

Many thanks for your continuous support and kind feedback. It is greatly appreciated !
It is absolutely great to know that you enjoyed our service & facilities, and I cannot thank you enough for your recommendation.
With the Team, we look forward to your next visit.

All the best wishes.

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 November 2012

I had visited this hotel in August 2012. To start of they did not have our room ready and had to upgrade us. the room had a good view of the ocean. the swimming pool at the hotel was not very good for children.
The food was not very good in terms of flavor. Breakfast was disgusting. the food here is not worth what is charged for it. On the plus side the service was good and the staff at the hotel was nice and friendly.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alok B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 9 November 2012
Dear Guest,

Thank you very much for your feedback. As we take all comments seriously, we would have appreciated a more elaborate and detailed comments for us to take direct steps for improvement in the areas highlighted. We have 2 main pools (The Chaba fresh water pool and The Lagoon salt water pool), 2 baby pools (one each beside Chaba & Lagoon pool) and a Jacuzzi pool. For breakfast at Cascade (our all day dining restaurant) we have approximately 72 items on the breakfast buffet catering for all the nationality mix guests that we have. We however apologize for the shortcomings and for not meeting your expectation.

With kind regards

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena, California
Level Contributor
388 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 3 November 2012

The Dusit Thani in Pattaya is an amazing hotel. The lobby is spectacular, and the location is central for traveling around the city. My wife and I stayed here during the Asia Fitness Convention in mid October 2012. The Convention halls were spacious and the hotel did a wonderful job hosting 700+ delegates. I'd like to thank the staff for upgrading our room to the pool side area; coincidentally, I love to swim, so it worked out well for us. I loved the giant pool at this hotel, and swam twice a day there.

Some suggestions that would make this great hotel amazing. Floor one's ceilings are well below six feet high, making it difficult to house some of the taller travelers. Furthermore, the lower floors have exceptionally poor wireless capacity, so perhaps more routers are needed there.

The check-in desk is relatively small for a hotel this size, with one to four people staffing the area. While we were fortunate to be checked-in quickly, we noted other participants waiting in a gaggle since there are no formal lines for the area. Why not use the independent kiosks next to the desk? Those are used for checking-out, and are more numerous.

Lastly, I asked the concierge about snorkeling in the area and was immediately clear we had a communications gap. Almost all of the staff at the hotel spoke excellent English, so why the difficulty in staffing the concierge desk with someone with English proficiency?

Overall, the hotel is great and my wife and I had a good time and would return. I just would love to see this very good hotel become a great hotel.

Room Tip: Stay away from the ground floor if you are above six feet tall.
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackandResh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 4 November 2012
Dear Jack & Resh,
Thank you very much for your time and for providing us with your valuable feedback. We are very glad that you have overall enjoyed your stay with us during the recent Asia Fitness Convention 2012. We have taken note of all your comments, which will be reviewed for improvement so as to consistently meet the expectations of all our valued guests. We appreciate very much your kind gesture to recommend us and naturally look forward to welcome you back again in the near future.

With kind regards

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normanby
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 November 2012 via mobile

We've visited this hotel on many occasions it is as they describe it, Heaven on Earth! Can't wait to get back again the treatment we receive is impeccable, the hotel facilities are fantastic, it's situation at the North end of the beach is ideal, fine food and wines,

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chezrobboandfran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 3 November 2012
Dear Valued Guest,

Thank you so much for your kind feedback and continuous support. It is absolutely great to know that you enjoyed our services and facilities. We are glad to have created a memorable hotel experience for you and cannot thank you enough for your recommendation.
Together with the Team I look forward to welcome you back again soon.

With kind regards,

Neoh Kean Boon
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Pattaya

Property: Dusit Thani Pattaya
Address: 240/2 Pattaya Beach Road | Pattaya City, Banglamung, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Pattaya
#8 Romantic Hotel in Pattaya
#12 On the Beach Hotel in Pattaya
#13 Spa Hotel in Pattaya
#16 Business Hotel in Pattaya
#17 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Dusit Thani Pattaya 4.5*
Number of rooms: 457
Official Description (provided by the hotel):
Dusit Thani Pattaya enjoys a five-star status and the resort hotel presents a luxurious blend of city comforts and beach relaxation for individual travellers, business executives and family holidaymakers. It is a very short distance to the many family attractions in the resort city including parks and gardens, cosmopolitan dining as well as diverse and upscale shopping venues. It has three restaurants - Cascade Restaurant is located near the main lobby overlooking the hotel’s Atrium and waterfall. The Peak fully justifies a claim to being Pattaya’s finest Chinese Restaurant offering an excellent Dim Sum menu and a la carte menu of Chinese cuisine. Choice food in more casual surroundings is offered at The Bay, where the best skewers are served and the most famous weekend dining in town (The Bay Grill & Buffet)is held. Dusit Gourmet Bakery offers a wide variety of gourmet snacks, pastries, cakes, ice creams, teas and aromatic coffees. Dusit Shop has gift items and Thai souvenirs while other shops include a tailor's and jewellery store that are also worth a visit. These perfectly complement the eco-friendly hotel's Deluxe, Club Rooms, Club Grand Rooms and Suites along with the extensive facilities and amenities it offers. ... more   less 
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Also Known As:
Dusit Thani Pattaya Hotel Pattaya
Pattaya Dusit Resort
Dusit Pattaya
Dusit Resort Pattaya
Dusit Hotel Pattaya

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