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Dusit Thani Pattaya
Ranked #21 of 449 Hotels in Pattaya
Certificate of Excellence
Lindsay, Canada
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great rooms”
Reviewed 15 July 2014

We decided to go with Ocean view - worth it for the relaxing view. Has two pool areas, one basic and one a little more upscale. Inside is very nice, marble, etc - and the staff is very nice. If we had only stayed here it would have been great - but we were spoiled by staying at another resort first - which had a very good outdoor pool area. Overall this place is very good, 5 star but needs some updates in the pool areas.

Room Tip: Worth it to go with the ocean view...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Stuart E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 17 July 2014
Dear Stuart,

Thank you very much for choosing to stay with us. I'm extremely grateful to you for taking the time to leave the kind review of your stay. We are absolutely delighted that you enjoyed your stay. On behalf of all the team, thank you again for your review and we sincerely look forward to welcoming you back soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (529)
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English first
Melbourne, Australia
Level 5 Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 July 2014

We were feeling excited and had high expectation of this 5* Hotel, unfortunately the hotel did not deliver our expectations. We arrived and was greeted with smiles and very friendly staff, however the staff did not seen to be skilled at the check in process. The hotel was going trough the refurbishment and we were asked to proceed to Club Floor for check-in as there were unable to process check-in at front desk. We got to the room and we pleasantly surprise,we were upgraded to a Club Grand Room which is very spacious and had fabulous view of the Pattaya Beach. The breakfast offering was ok and the service definitely need an improvement. I can only imagine after the completion of the refurbishment the hotel would be very different place to stay and would probably live up the expectation of a 5* hotel.

Room Tip: Club Grand Room with ocean/beach view is recommended.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank NNANz87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 15 July 2014
Dear Valued Guest,

Thank you for sharing your experience while staying with us in May.

We apologize for not being able to meet our standard quality during your stay. We take note of all the points you highlighted and corrective action will be taken for immediate improvement.

Once again thank you for your comments and we look forward to having the pleasure of showing you our improvement during your next visit.

With kind regards,

Neoh Kean Boon
Resident Manager
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Australind, Australia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 July 2014

This is our 2nd time that my husband and myself have stayed at the Dusit Thani Hotel Pattaya, both times we stayed in the Club grand room with sea views.
What an amazing beautiful room the grand room is, being more like a suite than a room, it has a great balcony that overlooks the city and beach, with the enclosed outdoor shower which was great should you need to cool down, and also with a lovely sea breeze made it very relaxing . The amazing bathroom needs to be seen to believe how spacious and wonderful it is. The whole room was extremely comfortable and very clean. The club lounge was great as well, the staff were amazing with nothing being a problem. We had breakfast in the Japanese restaurant which was very nice with a great variety of different foods.

It was our anniversary while staying in the hotel, the hotel surprised us with a beautifully decorated chocolate cake and flowers that was bought up to our room. We also had a 5 hour spa couples package at the hotel that was heaven, the experience is something we won’t forget how wonderful it was, we can’t wait to go back for another.

The hotel is very central, easy walking to the centre of Pattaya or getting onto a tuktuk for 10 bat that is very quick and easy. It was lovely walking around the hotel with the beautiful landscape gardens and swimming pools. We loved our stay and look forward going back soon. Alf and Maria

Room Tip: we would recommend staying in the club grand room on the club floor
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank maria a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 12 July 2014
Dear Maria & Alf,

Thank you so much for taking your valuable time to post your experience regarding your recent stay here at Dusit Thani Pattaya. We greatly appreciate your comments and want you to know how much we appreciate your visit to the resort, and how much we value you as our returnee guest.

We look forward to your next visit, hopefully soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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Candy Land
Level 6 Contributor
195 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 8 July 2014

just a quick two night stay I was invited for a trip back to crazy land. not really invited I had to pay for the room and could of came on the bus and stayed cheaper. well not so bad for the price and the room accompanied three people easy.

we relaxed one day by the pool on the fourth floor with no troubles. nice lookout and drink service. the second day we did the lower pool not as relaxing but better for exercise. basically we came to party, and the hotel served well for sleeping and swimming. I've stayed at 4 Dusit hotels now and this was the least fave. other three so nice so maybe I just expected more. they did furnish us with wine glasses in our room and do make strong drinks.

Room Tip: ocean view
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  • Stayed June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank kai_khem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 9 July 2014
Dear Valued Guest,

Thank you so much for your feedback on your recent stay. Whilst we are delighted to note that you have overall enjoyed their stay with us, we regret to read that we did not fully meet your expectation. I would like to assure you that we are actively working to improve our service levels and product, and your feedback has proved to be invaluable to us.

We look forward to welcoming you back again.

With kind regards

Neoh Kean Boon
Resident Manager
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Bangkok
Level 4 Contributor
40 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 July 2014

If you need the sun, sea and sand without being too hot then this is the hotel for you. Right on the bay the sea breeze keeps you cool. Laze in the shade and take your pick of pools. A very quiet area.
Nothing is too much trouble for the staff at this hotel. Good Thai hospitality.
The rooms although not huge are beautifully decorated and having your own balcony over looking the sea is a nice touch.
We took a club package based on other hotels we have been to. We do think improvement in all day snacks should be looked at along with beverages but otherwise the ambiance of this lovely hotel was just what was needed for a quiet weekend get away.

Room Tip: A room with a sea view is worth any extra paid.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd

Helpful?
2 Thank Julieflowers2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 8 July 2014
Dear Julie,

Thank you for your review and recommendation. It is very much appreciated. We are glad that you enjoyed your stay with us. We take note of your point regarding food & beverages at Club Lounge and will surely look into it for improvement.

We look forward to welcoming you back soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level 5 Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 6 July 2014

The location is very nice, and the staff are great. I had a comfortable stay at Dusit Thani. My had always dreamed of staying there when she was a child. The staff are courteous, and the place is well kept. I walked the beach in the morning there was a guy cleaning up the debris that washed up over night. The pool was great and it worth the price. Getting around Pattaya from here is very easy.

Room Tip: If your are given the option choose a sea view. I had the Garden view and it was also nice.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oneljt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 8 July 2014
Dear Valued Guest,

Thank you so much for sharing your comments. We are glad to know that you enjoyed your stay with us and especially liked our location, staff, the services and room. It has been a reality and no more a dream to be here so we hope to welcome you back again very soon.

With kind regards,

Neoh Kean Boon
Resident Manager
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Vancouver, British Columbia, Canada
Level 5 Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 June 2014

We have always wanted to try a stay at Dusit Thani Hotel and finally we had our chance. We found a pretty good deal online and made our booking. We only booked for 3 days because although the property looked great we wanted to experience it first and then maybe extend.
The reception was nice but that huge lobby area seemed rather quiet and lonely to be honest. Where were all the fun tourists like us on holiday enjoying this gorgeous hotel we were told about.
They gave us a nice tour and showed us to our room and being super tired after a trip from Canada we took little notes and just crashed fast. Once we woke up we took better care to look around. The room itself was basic to us even though at check-in they told us they were upgrading us (we think due to so few people there).
The rooms are old. Old outfitting and design and really beat up furniture and bed covers - seriously "yuck". The carpet stinked! The carpet was so dirty you could not walk around in bare feet because your feet would get sticky and black on the bottoms. It was disgusting.
And then the cockroaches problem. Did I mention the horrifying cockroaches? They were scurrying about a night and every time a light would go on they were running away. Eating on the toothbrushes is a favorite of cockroaches because of residue left on the toothbrush after us.
We asked to change rooms and did really really make a complaint. They moved us but it was a mirror image of the room we just left. That night I left a drink out and woke up thirsty. Mistake. A cockroach was enjoying a sip of my cola at the same time I went in and he RAN ACROSS MY MOUTH AND FACE. That was it. The final straw. We got up and left. Still one day paid for and them owing us but we did not care. We had enough!
I am not exaggerating this story. They were pretty upset about it all and wanted to help and get us a cab and bring us to another property but we were so distrustful of them by now we refused even the cab and walked out carrying all our stuff and dragging suitcases down the beaten streets of Pattaya. That cab driver followed us for a bit as we were sure he wanted to lead us to a new hotel and get a commission or something but he gave up after we stopped at a restaurant and made sure we were not being followed anymore.
Unbelievable but all true.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neoh_boon, Resident Manager at Dusit Thani Pattaya, responded to this review, 2 July 2014
Dear Dean,

Thank you for posting your comments on our page. I am very sorry but without your full particulars, we cannot verify your stay at Dusit Thani Pattaya. I've checked but there is no record of such incident in July last year. We are also curious as to why you only decide to bring this up after one year.

I enclose herewith my email address so that you can write to me directly to furnish me your full particulars and stay period so that I can conduct a thorough investigation and revert to you.

With kind regards,

Neoh Kean Boon
Resident Manager
(email - neoh.boon@dusit.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dusit Thani Pattaya

Property: Dusit Thani Pattaya
Address: 240/2 Pattaya Beach Road | Pattaya City, Banglamung, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#6 Family Hotel in Pattaya
#7 Romantic Hotel in Pattaya
#14 On the Beach Hotel in Pattaya
#15 Business Hotel in Pattaya
#15 Spa Hotel in Pattaya
#19 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Dusit Thani Pattaya 4.5*
Number of rooms: 457
Official Description (provided by the hotel):
Dusit Thani Pattaya enjoys a five-star status and the resort hotel presents a luxurious blend of city comforts and beach relaxation for individual travellers, business executives and family holidaymakers. It is a very short distance to the many family attractions in the resort city including parks and gardens, cosmopolitan dining as well as diverse and upscale shopping venues. It has three restaurants - Cascade Restaurant is located near the main lobby overlooking the hotel’s Atrium and waterfall. The Peak fully justifies a claim to being Pattaya’s finest Chinese Restaurant offering an excellent Dim Sum menu and a la carte menu of Chinese cuisine. Choice food in more casual surroundings is offered at The Bay, where the best skewers are served and the most famous weekend dining in town (The Bay Grill & Buffet)is held. Dusit Gourmet Bakery offers a wide variety of gourmet snacks, pastries, cakes, ice creams, teas and aromatic coffees. Dusit Shop has gift items and Thai souvenirs while other shops include a tailor's and jewellery store that are also worth a visit. These perfectly complement the eco-friendly hotel's Deluxe, Club Rooms, Club Grand Rooms and Suites along with the extensive facilities and amenities it offers. ... more   less 
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Also Known As:
Dusit Thani Pattaya Hotel Pattaya
Pattaya Dusit Resort
Dusit Pattaya
Dusit Resort Pattaya
Dusit Hotel Pattaya

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