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“BEST HOTEL EVER!”

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Hard Rock Hotel Pattaya
Ranked #17 of 442 Hotels in Pattaya
Certificate of Excellence
London, England
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“BEST HOTEL EVER!”
5 of 5 bubbles Reviewed 3 May 2010

Stayed at the Hard Rock Hotel for 8 nights whilst stranded due to the volcanic eruption. Heard so much in the British press about foreign hoteliers profiteering during the crisis, NOT the Hard Rock. They couldn't do enough to help us, gave us a very good deal on the room, including breakfast, the management were FANTASTIC, especially Gorge.
Apart from the good deal, we were attracted to the Hard Rock because of its luxurious and modern appearance and superb facilities. The atmosphere within the hotel was superb, exactly what you would expect from a Hard Rock facility. Everywhere was spotlessly clean and the food was excellent.
What topped it off was the staff, every one of them. They were incredibly friendly and extremely helpful, always with a smile on their faces.
I would definately stay at the Hard Rock, Pattaya again and would have no hesitation recommending to friends.

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
Thank Burt_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Angkana_ning, Ecommerce(For Director of Operations) at Hard Rock Hotel Pattaya, responded to this review, 11 May 2010
Warm greetings from the Hard Rock Hotel Pattaya.

Thank you for your recent stay and for having taken time to give us feedback via Tripadvisor.com

I am heartened to hear that you are satisfied with our hotel, staff, services & activities; I proudly shared your comments with all our management.

We truly value our Star’s comments, hope to welcome you soon again at the Hard Rock Hotel Pattaya.

Ben,

The Director of Operations

Hard Rock Hotel Pattaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,014 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Indonesian first
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English first
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 May 2010

This was our fifth stay at the hotel in 2 years and was only meant to be for 2 weeks. However, due to the situation with the closure of airspace we had to extend our stay by another 2 weeks. I would like to thank Jorge for his help and support during this unforseen extension. Without his support and the help of his staff we would have been in a real mess. THANK YOU SO MUCH......... So, we stayed at the Hard Rock for almost 1 month and I can honestly say that I did not want to leave. Whilst the bricks and mortar could probably benefit from upgrading now, the staff remain fantastic. The Rock Agents are absolute stars and the Hard Rock should be really proud of this team.......they are the main reason we continue to return to the hotel.....Special mentions to Arm, JoJo and Sax, we love you!!!!! Also Tuk Tuk from the Shack Bar, you are our VIP!!!!!
The only negative we have with the hotel is the cost. It used to be very reasonably and competatively priced but now the cost has rocketed making it almost impossible for the average family (like us) to stay there. Although we would love to return, it will be unlikely if the room rate remains the same.

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
1 Thank Fox1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
5 of 5 bubbles Reviewed 30 April 2010

After our second trip to Hardrock Hotel, Pattaya ... all I can say is that it is one of the best locations in the world with something for everyone, young or old. The staff are friendly and helpful, activities all day long, spectacular sized swimming pool and good food. Most importantly, we were stranded there due to flight cancellations because of the Iceland Volcano and the staff couldn't do enough to assist us. From the table staff to reception staff and the General Manager Gorge ... who gave us the lowest room rate to assist financially while stranded which was so helpful when other hotels were turning out their guests and urging them to go and wait at the airport ... We stayed an extra 5 nights and they assisted in every way possible. Thank you HARD ROCK HOTEL and we shall see you soon again!

Danielle M and Dean S

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank danielle1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
delhi
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 April 2010

The name says it all. The staff is fabulous coupled with the ambience of the lobby, the lounge and the rooms. Your ears are filled with nice rocking music venever you are out. The perfect view of the beach and all those not outgoing types, the huge thematic swimming pool is the icing on the cake. Last but not the least is the gr8 room service and the cuisines offered.

  • Stayed March 2010, travelled with family
    • Value
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Helpful?
Thank Sabby_delhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 March 2010

Stayed here for 18 nights!!!! Pattaya wasn't the best part of Thailand to go to but the hotel made the trip a better one! The staff at Hard Rock are so sweet and extremely helpful! The room was clean and had a great view of Pattaya Beach. Usually I dont like to eat in hotels as it is more interesting to get a taste of the local restaurants but we ended up eating at least one meal in the hotel every day! Food was great! The salon is cheap and cheerful with great staff. The highlight was the foam party that they held every weekend by the pool! Thank you Hard Rock!

  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank samanthalian87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Kilda, Australia
Level Contributor
200 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed 9 March 2010

Whenever in Pattaya I always stay at the Hard Rock Hotel. Reasons? Service is always great, pool is fantastic and the staff are always there smiling and willing to help!! Its location is great as its not too far from Walking Street but yet just far enough to be away from the bad stuff of Walking st too.
Security there is great and even though its targeted at families i am never inconvinienced by small children making noise or getting in my way or anything like that! The rooms while need an update are always clean and the cleaning staff are fantastic too. The breakfast is good, everything you would expect from a 4 star.
And the biggest plus? Its not over run by Russians like other hotels in the area!! Whilst there are some there being rude or pinching food from the breakfast area to eat at lunch time there isnt enough of the Russians there to ruin the hotel experience. I highly recommend this place!

  • Stayed November 2009, travelled as a couple
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Helpful?
1 Thank coutsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu Island, Philippines
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 3 March 2010

We checked in at the 9th floor and were treated very good. we were given a choice of juices, our picture was taken, and emailed to us after we returned home, The room was david bowie, the towels on the bed were sculpted into an elephant...kinda cool. The view from the 9th floor was great. The pool was nice and towels were given near the pool. Of course there is a hard rock store, and the hard rock stuff decorating the walls everywhere. The staff was very helpful. the beach across the street was nice and we rented a jet ski. its about a 10 minute walk from walking street with nice little restos along the way. We will happily stay there again!! The price was very reasonable too!

  • Stayed January 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank christopherdb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel Pattaya

Property: Hard Rock Hotel Pattaya
Address: 429 Moo 9, Pattaya Beach Road | Cholburi, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Pattaya
#10 Family Hotel in Pattaya
#12 On the Beach Hotel in Pattaya
#12 Spa Hotel in Pattaya
#16 Luxury Hotel in Pattaya
#17 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hard Rock Hotel Pattaya 4*
Number of rooms: 320
Official Description (provided by the hotel):
Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish. The 323 rooms & suites include exceptional Rock Star Suites, new accommodation for families with kids, luxurious digs for Composers and Executives, and Sea & City view Deluxe rooms for those on a break, to chill or to work. ... more   less 
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Also Known As:
Hard Rock Resort
Hard Rock Pattaya

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