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“Avoid at all costs. Joe Banks the proprietor has zero customer service skills.”

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Splendid Resort at Jomtien
Ranked #252 of 445 Hotels in Pattaya
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Avoid at all costs. Joe Banks the proprietor has zero customer service skills.”
Reviewed 1 December 2010

A group of 5 of us stayed to enjoy a golf holiday. We all work in the customer service industry and between us have stayed in numerous hotels around the world. The customer service skills are non-existent from the proprietor. Agreements made via email & telephone were not honoured and empty promises made. In this day and age we live in a non discriminatory world. Sadly that is not the case with Joe who was quite explicit in saying that 2 men may not share a room.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 2672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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  • German first
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English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2010

Among all hotels I stayed before, this hotel is the worst hotel. After we checked in (at about 11p.m.), the staff guide us to our rooms. From the reception counter, we walk along few rows of abandoned hotels. All these abandoned hotels are dark (without any light); all the windows and doors have broken. While we are walking and passing by the abandoned hotels, we started to feel uncomfortable and a bit worried. After passed by few rows of abandoned hotel, we saw a swimming pool and few cats are hanging around. We walk further; the cafeteria area is on both left and right hand sides. It occupied quite a big space.

After passed by some plants/trees, we finally reached our rooms. The staff open the door for us. Oh my goodness, the room is with an unpleasant smell (seem like the room has been vacant for long time). The lighting in the room is limited and hence very dim and gloomy. The pillow case is with stain and the bed is uneven (full with hole and can feel the string when we lay on the bed). The air-conditioner is very noisy. There are a lot of mosquitos flying into our room because the plants/trees are around the corridor of the room.

The door and the wall for the bathroom are full with mildew/fungus. The wall in the bathroom even has many small hole (maybe is because the hotel is too old). The drape for the bathtub also full with mildew. All the facilities are with bad quality and poor maintenance.

The swimming pool is very dirty and not being serviced properly. Hence, no one is dare to swim in the swimming pool. The breakfast is not a buffer breakfast. The staff just served us a plate of breakfast with 2 fried eggs (already cooked in the early morning and it is cold when we are served), 2 pieces of hot dog, 2 pieces of ham, etc. The salad, bread, coffee/tea is self service but it is full with ants and fly. Another terrible thing is the chair for us to seat and ‘enjoy’ the breakfast. The cushion for the chair is not water proof. Hence, the seat is full of dirt and wet. The cats are hanging around and perhaps some cats are laying/sleeping on the seat and releasing the urine on the cushion. From the number of people taking breakfast at the cafeteria, we can roughly know that there are very few visitors staying at this hotel; we estimated that only about 10 rooms occupied (included 3 rooms from us).

With all the above-stated poor facilities and services, we have decided to move out and get rid from this terrible hotel after we stayed for 1 night (even we have made the payment for 3 nights). We are willing to pay extra for another better hotel.

In conclusion, this White House Resort is just like the ‘haunted’ hotel. Please get rid of it!!!

Stayed July 2010, travelled with friends
Helpful?
2 Thank Jane112010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Splendid Resort at Jomtien

Property: Splendid Resort at Jomtien
Address: 75/216 Moo 12, Nongplue, Banglamoung, Chonburi 20260 | Pattaya Beach, Pattaya 20260, Thailand (Formerly White House Resort)
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#63 Spa Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Splendid Resort at Jomtien 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
One of the most recommended resorts located by Jomtien Beach. The resort has the guestrooms built in mixed style (Cozy and contemporary style). The 224 guestrooms are in the tropical style building. The interior of each room is also impressive. You can enjoy yourself by swimming at the pool set in the middle of lush garden ... more   less 
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Also Known As:
White House Hotel Pattaya
White Hotel Pattaya

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