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“Excellent service and good value for money” 5 of 5 bubbles
Review of Royal Cliff Beach Hotel

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Royal Cliff Beach Hotel
Ranked #20 of 440 Hotels in Pattaya
Certificate of Excellence
York, United Kingdom
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Excellent service and good value for money”
5 of 5 bubbles Reviewed 10 February 2012

Travelling through Pattaya we passed the Dusit, Hilton & Marriot and thought what have we come to, its so scruffy. Going out of town, the road suddenly changed to tree lined with flowers and no litter! Turning into the gate, we were greeted with a salute and driving up to the four Hotels we passed well kept gardens. There was a feeling of being in a safe haven.
The check-in was very smooth and we were soon shown to our sea-view mini suite on the ninth floor, newly renovated 9096 had lovely views over the Islands and the lighthouse.
From the small balcony we watched the sailing, the sunsets and a one night a spectacular fireworks display.

We enjoyed Chinese New year, with a variety of entertainment and a fantastic buffet set around the pools, there are three at the Beach Hotel. You can use the other pools in the Grand & the Fitz club and there is never a problem with towels. Simply take your little bag back to the room and it is replaced with a fresh towel every evening. If you want extra towels, just ask the lifeguard, you sign and leave these in the pool area when finished with.
Although there are plenty of beds, the Germans still went down first thing and put out their towels, one couple had three beds and eight, yes eight umberellers every morning. The Russians were even worst taking two beds each, one in shade, one in sun, rather than just moving it. Despite this, we never had a problem getting a bed & shade. Just ask the pool attendant. The Fitz club pool is much quieter and the older British guests tended to go there.
Some of them had been visiting the Royal Cliffe for between 18 and 31 years. But the Europeans are in the minority. Most people were from the Far East, Asia and Russia.

Fitz Club. The tennis courts are supurb, the gym is very well equipt, good squash courts and coaches. There is table tennis, pitch & putt golf and steam & sauna rooms. There is a small library. The childrens play room is also located here with a variety of games, a TV and a childsitter.

During our two weeks we ate in every restaurant. The service was very good from every member of staff, the quality of the food excellent and the prices reasonable for a 5* Hotel. They are some three course set menus in some restraunts, which are very good value for money. We also tried both of the Sheraton restraunts and Brunos in town. These were more expensive than Royal Cliffe. If you are going into Pattaya, its 300 baht for a taxi. Its easier to use the hotels limo service and it's the same price.

The hotel have a free shuttle bus service, but it's impossible to use as the Russians block book on their arrival. The earliest we could get on was 12th February, we were leaving on the 6th... Unfortunately, the Russian guests are the only thing that spoils the hotel. They are rude, arrogant and greedy, taking several plates of food at breakfast and leaving most of it.
Its sad when the chefs have spent time preparing & cooking and then it gets thrown away.
Their dress sense is even worse. In the Italian Rossini one evening, a girl wanted to have a meal in her swimsuit with a see-through blouse, her partener had tiny shorts and an open shirt. The staff refused and they argued for ages, they then sat sulking, making it uncomfortable for other diners. They should be given a dress code card, explaining what clothing is acceptable. We saw men walking through the lobby in thongs, not good.

Trips. Use the travel shop in the hotel to book, you get the best seats and it costs exactly
the same. Also, all the attractions put free transport on, so it saves you the cost of a taxi.
Tiffany show was very different and enjoyable. The Botanical gardens were lovely to walk round and the elephant show was great. Gem factory worth a vist to pass an hour.

Walks from the Hotel. It takes about 20 mins to walk through the harbour into Walking Street.
But get a taxi / Tut back as its uphill. The golden Buddah again is about 20 mins walk away.

Although the Hotel is on a cliffe, they have installed walkways for wheelchairs and pushchairs.
They are currently doing some renovation between the Beach & the Grand Hotels, but the noise is minimal. The Resort is privately owned by a lady. It is run by General Manager Joachim Grill, a very nice kind and caring person, whose main aim is to ensure that his guests are comfortable and happy. He sets the standard high and his staff of 1500 work very hard to achieve this for him. There is a huge conference centre and the hotel is always busy, currrently 99% full. You can book direct with reservations and they have some special offers available. We booked through Longwood travel and were very impressed with their efficiency and price. For 14 nights it was £1201 hotel + transfer £104 and car parking Manchester £40.
We spent 50,000 baht (£1000) on food and drinks. This was much cheaper than we usually pay for an all inclusive package of the same standard. We can recommend that you book the Royal Cliffe Beach Resort, or one of their other hotels if you prefer better accomodation. You will not be disappointed.

Room Tip: The top three floors have been refurbished. The sea view side facing the Terrace has the sun all day...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank suetaylorfashion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 14 February 2012
Dear Valued Guest,

Thank you so much for choosing to stay at Royal Cliff and for such an excellent review. We truly appreciate your kind words. We are delighted you had a great experience with us and that you enjoyed our beautiful newly renovated rooms. Our chefs has also asked me to pass on a special thank you for your compliments about the restaurants. Your wonderful feedback is definitely an inspiration for all of us to continually set the high standards expected by all guests.

We hope we will get another opportunity to welcome both of you back to Royal Cliff. Next time you can try the rooms in The Beach Terrace. It is also newly renovated.

Best wishes,

Joachim Grill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,019 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (230)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Zurich, Switzerland
2 reviews
5 of 5 bubbles Reviewed 3 February 2012

The First Hotel @ Pattaya

This was my first visit to the Royal Cliff Hotels Group and I had the pleasure to stay in one of their newly renovated rooms on the top floor, called mini suite plus.
I had direct ocean/island views with some amazing sunsets, I hope that I can bring next time my GF to this stunning hotel. Everyday I had a different animal made out of the towels on turn down in my room. The food at Grill Room was my favorite. You should try the Scampi or Tomato Soup, flamed at your table. The hotel staff is extremely friendly from the general manager down to the security guard at hotel entrance.
I will be back in a few month time.

Room Tip: In any case, take the seaview.
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  • Stayed December 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wipp63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 4 February 2012
Dear Valued Guest,

Thank you so much for choosing to stay at Royal Cliff. It is always a pleasure for us to welcome new guests. We are delighted to learn that you had a wonderful experience with us. I will share this with my management team. I will also inform our chefs of your compliments. We are particularly proud of the Royal Grill Room. This year the restaurant is featured in Thailand's Tatler top 100 restaurant.

We look forward to your return in the future. Please subscribe to our newsletter at your convenience to get information about our updates and news.

Best wishes,

Joachim Grill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Iowa
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 24 January 2012

Stayed at the Royal Wing during a business conference - what a great experience. The staff was very well trained and helped whenever we needed something - but they did not dote over you to the point you felt uncomfortable. The facility was immaculately cared for and offered a great place to relax after a day at work. Would definately consider staying here for a family vacation.

Room Tip: Royal Wing is very private and quiet compared to the rest of the resort.
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  • Stayed January 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rljurek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, Manager at Royal Cliff Beach Hotel, responded to this review, 1 February 2012
Dear Valued Guest,

Thank you very much for your wonderful review. Your kind words encourage us to continually strive for perfection.

Please do consider us for your next family vacation. Please contact us directly and we will be happy to arrange your accommodation.

Best wishes,

Klaus Hund
Resident Manager, Royal Wing Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, British Columbia, Canada
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 19 January 2012

Wow .... we have been visiting the Royal Cliff Beach Hotel for now over 8 years (8th time this past December 2011).
We always attend the cooking class (Thai Culinary Arts class) each year. This last year knocked them all out of the park! Every year has been great but this last year .... wow~! Did they turn up the 5 star status/service. It was simply amazing. We felt like royalty .... which is crazy when you think about it, being in Thailand and all -a place with the longest living Monarchy still reigns supreme.

The head Chef was amazing. Great english speaker, very patient responses and no question was considered dumb. She was is a star with a brilliant light of talent - any organization would be considered fortunate to have her on their team.

We completely enjoyed ourselves and look forward to trying to cook all the delicious food she taught.

We even tested the level they would go and asked for an extended tour of the property ... something we have always wanted to ask, but felt not able to ask previously. They took over 1 hour to show us their excellence. It was amazing!

Anyways, you likely think we were paid to say these things or something by now because it seems over the top.
But ... it is 100% true.

We will be back!

God bless the Royal Cliff team :)

Cheers!
dean and monique

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dean D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, Head Chef at Royal Cliff Beach Hotel, responded to this review, 2 February 2012
Dear Valued Guest,

Thank you very much for attending Royal Cliff's cooking class at Nah Pah. We are delighted to learn that it is your 5th time studying with us. Thank you for your kind words about our instructor. I will inform her about your compliments.

We hope to welcome you back to Royal Cliff soon either at the hotel or another cooking session.

Best wishes,

Walter Thenisch
Head Chef
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
Level Contributor
72 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 6 January 2012

If you come to pattaya you must visit the grill room at the Royal Cliff. The set meal has to be the best value I have had anywhere in the world. Always a great selection with the best table service in Thailand. 5 star restaurant in 5 star setting

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CampbellTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, Manager at Royal Cliff Beach Hotel, responded to this review, 18 January 2012
Dear Valued Guest,

Thank you for choosing to dine at The Royal Grill room & wine cellar. We are delighted to learn that you had an enjoyable experience with us. The restaurant has recently been awarded Thailand's top 100 restaurant in Tatler magazine. For this year our chefs will be working hard to create new and exciting set menus. You must come and try it! Please visit our website as we will be publishing the set menus on there.

We look forward to your return and welcoming you back to The Royal Grill room.

Best wishes,

Paitoon Ritdej
F&B manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 5 January 2012

Excellent hotel for personal service ! From the doorman to the hotel director. They all know you...Worth every penny...See us back next year !

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CulinaryExplorer999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, Manager at Royal Cliff Beach Hotel, responded to this review, 1 February 2012
Dear Valued Guest,

Thank you for your wonderful review. Our staff has asked me to send you their gratitude.
We look forward to your return. We enjoyed taking care of you and your family.

Best wishes,

Klaus Hund
Resident Manager, Royal Wing Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 1 January 2012

There is no better place for service, attention and luxury than this hotel, part of a four hotel complex, different rates suit different wallets,. Over time we have visited them all, but when we reached the top of the Royal Wing there can be no going down!

Room Tip: Al rooms good, sun beds yours for your stay with personalised plaque!
See more room tips
  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rufusdoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, Manager at Royal Cliff Beach Hotel, responded to this review, 18 January 2012
Dear Valued Guest,

Thank you very much for your wonderful review. We are delighted that you had an excellent experience at The Royal Wing. I have shared your review with the staff and they have asked me to pass on their gratitude to you. Your encouraging words has inspired us to continually strive to offer the best service.

Please do visit us again in the near future. We look forward to your return.

Best wishes,

Klaus Hund
Resident Manager
Royal Wing Suites & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Cliff Beach Hotel

Property: Royal Cliff Beach Hotel
Address: 353 Phra Tamnuk Road | (part of the Royal Cliff Hotels Group), Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Pattaya
#14 Family Hotel in Pattaya
#15 Spa Hotel in Pattaya
#15 On the Beach Hotel in Pattaya
#19 Luxury Hotel in Pattaya
#24 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Royal Cliff Beach Hotel 5*
Number of rooms: 544
Official Description (provided by the hotel):
The vibrant and lively Royal Cliff Beach Hotel (Casual luxury) is located in the heart of the Royal Cliff Hotels Group. The hotel went through extensive renovation recently and the rooms offer IPTV solution. Providing exceptional value for money, the hotel offers a wide range of accommodation and all the benefits and facilities of a luxurious five star resort including, 11 restaurants, 5 bars, 2 health spas, Thai cooking school, fitness centre, 7 floodlit tennis courts, 2 air-conditioned squash courts, 7 swimming pools, kids' world, Teen lounge, exclusive beach and private catamaran. There is also a business centre equipped with the latest Apple Macs available within the resort for business travelers. ... more   less 
Reservation Options:
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Also Known As:
Royal Cliff Beach Pattaya
Hotel Royal Cliff Beach

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