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“Absolutely Royal”

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Royal Cliff Beach Hotel
Ranked #22 of 442 Hotels in Pattaya
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely Royal”
Reviewed 5 December 2012

Brilliant Hotel! great facilities, beautiful rooms. awesome view. great pools, friendly staff
i cant wait to go back there. I think ill go back to Pataya just to stay there!
Food was not great but OK.
Absolutely recommended for families and couples alike.

Room Tip: needless to say beach facing!
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zenia_28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 12 December 2012
Dear Valued Guest,

Thank you for choosing o stay at Royal Cliff. We really appreciate you taking the time to write a review. We are delighted to learn you had a wonderful stay with us and you are thinking of returning. Your comments have already been shared amongst our team.

I was concerned about your comment on our food. We are continuously working hard to improve the menus in all our restaurants. Please let me know which restaurant you dined in by emailing relax@royalcliff.com.

It was a pleasure to have you as our guest.

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,045 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (235)
Date | Rating
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English first
Mashhad, Iran
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 December 2012

It's been a while since I stayed at this hotel, so I may not remember every single detail but the overall experience was just great! I enjoyed staying in this hotel so much that I may travel again to pattaya, just to stay in this hotel! (No kidding)

To summarize the experience, I should say that everything was great and the only real downside was the fact that hotel was located far from the city center.

Cons:
-Far from the city center - They provided a shuttle service but it wasn't really that effective.
-Room equipment is not that new (maybe a little be old) and IMHO rooms don't seem to be as modern as similar hotels.

Pros:
-Fantastic environment
-Friendly staff - For example there were always someone at the front door just to say hi to every guest *in their own mother tongue*! Every time I entered the hotel, they greeted me in my own language and that definitely felt nice :)
-Large and comfortable rooms with a lovely terrace.
-Excellent environment with lots of trees and flowers and several different pools for different tastes (I think there were more than 6 or 7 pools)!
-Nice breakfast

Room Tip: I took a sea-view room and it was very nice
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mahdi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 5 December 2012
Dear Valued Guest,

Thank you very much for choosing to stay at Royal Cliff in your recent visit to Pattaya!
Thank you also for your compliments. We are delighted to hear that we are the reason you will return to Pattaya.

We really appreciate your feedback and every issue you raised we will look into. Attention to detail is very important to us.

I am happy to share with you that next year we will have new facilities and rooms for you to enjoy.

It was a pleasure to have you as our guest.

We look forward to your return.

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hcmc
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 November 2012

As an owner of a hotel in Australia my remarks are from a person with 20 years in the industry: The staff need better training. 1. Rooms are cleaned far too late in the day, we had to ask for our room to be cleaned and each time it was past 1.0pm. 2. The cleaners did not clean the room well, the floors were not moped once the 3 days we were there. 3. The front desk had the wrong information on regards to the distance to walking street, she said it was 10 klm; it is not it is 3.5 klm. 3. We booked a limousine, as the staff called it that, it is not; it is a standard 6 seater and at 300 b is a ripoff. The schedule in the room showed kids activity at the fritz club, on two occasions we went there and the staff there told us that the schedule was wrong. 4. Charging $70 for a kids bed is a ripoff, our son slept on the sofa which was just fine. 5. The level of the staff speaking English needs to be improved, they do not even know the difference between left and right. 6.When checking out I noted the I was charged for 2 beers, I noted that the person checking the room told her there were 2 local beers in the fridge that I had bought outside but left there, she said nothing about that but I knew. 7.She never thanked us for staying, but had a face like a monkey; I guess that was because the extras bill was 500b maybe she thought it very little. 8.Also the staff seem to expect tips, that should not be happening as we payed a 10% service charge. TRAIN YOUR STAFF BETTER!

Room Tip: Don not book a bed for your kid. The sofa is fine, see the room before you commit.
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  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Motelspoter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 5 December 2012
Dear Valued Guest,

Thank you for choosing to stay at Royal Cliff.

We are deeply saddened to hear that you did not get to experience the true "Royal Cliff" hospitality like our other valued guests. We have taken your feedback into account and already discussed the issues you raised in our meeting. Please know that we continually train our staff with an emphasis on communicating in English. We also have multiple international staff around the resort with excellent English.

We appreciate your comments as it will help us improve.
We hope you will give us another chance to show you that your bad experience this time was a one time off. If you decide to return to us next year you will see multiple new facilities as we are upgrading our rooms and adding a new 300 sq.m indoor kid's world.

Best wishes,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 25 November 2012

i took my wife in our honeymoon there, and we loved it, we took the honeymoon suite, and the hotel is just very good in almost everything, if you love nature and sea views you will love this hotel.
the only problem we had that the hotel is a liittle far from pattaya and the taxi costs a lot for going there, and the hotel have a shuttle bus but its almost always full.
room is too clean, and have a good space for setting and have a 42 inch TV the terrace was beautiful and have a nice sea view, the restaurant was good and have many choices from pork meals to beef and vegi meals.
the service in the breakfast buffet not top though, had a little problem in there as not all the staff knows english, and the place was crowded.
my wife had a little burn on her hand from the eggs stove they rushed the nurse into the restaurant and helped her to fix the hand,
all the hotel have nature scene and a lot of trees and nature.
we forget our hand bag in the room upon checkout and a nice check out lady rushed to the reception and gave it back to us ( that was very nice from her )

Room Tip: we took honeymoon suite number 418, nice and good, but cant get loud enough.
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Remo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 29 November 2012
Dear Valued Guest,

Thank you very much for your compliments about Royal Cliff Hotels Group. Thank you also for uploading so many photos for other travelers to see.

It is wonderful to hear that you and your wife enjoyed staying with us and that you were impressed by the hotels layout and landscaping.

Actually, the hotel is a 5 min drive from the hustle and bustle of Pattaya (and we are sure you are aware that we offer 3 times a day a complimentary shuttle service to town) and that is for many guests an important reason to stay with us.

Thank you as well for your positive comments on the food. This has to be credited to our culinary team. It will be my pleasure to share your comments to the entire team and I am sure this will be a great motivation to them. I was very pleased to know the our staff rushed to hand you the left handbag and I appreciate that you will advise the name of this associate that we can reward him / her for the pro activeness and honesty.

We are also excited to share with you that we will be adding more facilities and renovating our rooms so that on your next visit you will have something new to experience.

It was a pleasure to have you and your wife as our guests.

We all look very much forward to welcome you back for another memorable stay with Royal Cliff Hotels Group.

Best regards,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 November 2012

Wonderful staff who will go out of their way to make you comfortable. Great pool. Nice breakfast spread. Very friendly staff (I repeat myself)
Only negative that I can possibly think of was the distance from the 'action' at Walking street but this wasn't relevant to us.

Do give this hotel a try!

Stayed November 2012, travelled as a couple
Helpful?
1 Thank xxCxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 29 November 2012
Dear Valued Guest,

Thank you very much for your compliments about Royal Cliff Hotels Group and for recommending us to other travelers.

It is great to hear that you enjoyed staying with us and that you our service level exceeded your expectations.

Actually, the hotel is a 5 min drive from the hustle and bustle of Pattaya (and we are sure you are aware that we offer 3 times a day a complimentary shuttle service to town) and that is for many guest an important reason to stay with us.

We are also excited to share with you that we will be adding more facilities and renovating our rooms so that on your next visit you will have something new to experience.

We all look very much forward to welcome you back for another memorable stay with Royal Cliff Hotels Group.

Best regards,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
1 review
Reviewed 22 November 2012

Although Pattaya has many choices of Five star hotel to choose, but the one that is very exclusive feeling that situation on the high cliff near Balihai Pier and the Walking Street of the Pattaya City. From the number of more than 1,000 rooms here, it's the very large scale of hotel as I prefer. So I decided to choose one of room there for my family and me living together. When we arrived here, the first time it's a wonderful of the luxury large space of lobby. The Receptionists are so very helpful and service is great for us. When we get to our room that set for three person, there was a pretty room along with the all luxury facilities in the room. The T.V. system from hotel can describe that the hotel has a very good system about multimedia. We also very appreciate about the private beach that make us feel so very exclusive there. Last thing about foods from many of restaurants and the awesome breakfast time from many kinds of food. That's why I felt very glad to be as the guest at Royal Cliff Beach and will the royalty guest forever when visit Pattaya City.

Room Tip: Main building and Terrace are so awesome.
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kannapas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 29 November 2012
Dear Valued Guest,

Thank you very much for your outstanding review about Royal Cliff Hotels Group.
We are delighted to hear that you enjoyed staying with us and that you will think of us as your first choice in Pattaya. Please know that you will be our VIP every time you return.

We are also excited to share with you that we will be adding more facilities and renovating our rooms so that on your next visit you will have something new to experience.

It was an absolute pleasure to have you as our guest.

We all look very much forward to welcome you back for another memorable stay with Royal Cliff Hotels Group.

Best regards,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 November 2012

set in fantastic grounds and facing the ocean the Royal Cliff Beach Hotel is a great place to chill.
Breezo restaurant on the waterfront is delightful and as the name suggests catches the breezes.
breakfast buffet is just adequate but that is most probably a result of the package tour business the hotel has.
the three oceanfront pools are just magnificent.
the resort is very close to the little village of cozy beach. here you will find local foods, tailor's and a little bit of nightlife.
the spa in the resort is one of the most magnificent locations you will ever find for a massage.
have returned here a number of times and every time is just great.
tip- give Pattaya downtown a miss- absolute waste of time. Ask for ocean facing renovated room.
the mini suites at the Beach Hotel have great views and a lounge separate to the bedroom
this hotel is not new so if you are looking for the latest and greatest stay somewhere else.
if you want to chill this is the place.
staff try very hard.
only downside- entertainment at night very poor- hotel needs to invest in quality entertainment for one of the 11 hotel venues to make this stay really enjoyable.

Room Tip: Ocean renovated room is the space to ask for
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  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAMA53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal_Cliff_Hotels, General Manager at Royal Cliff Beach Hotel, responded to this review, 29 November 2012
Dear Valued Guest

Thank you very much for taking the time to write about Royal Cliff Hotels Group.

It is great to hear that you enjoyed staying with us and that you were impressed by Breezeo our new beach restaurant

We are also excited to share with you that we will be adding more facilities and renovating our rooms so that on your next visit you will have something new to experience. You will find that our rooms and lobby will be very modern in the future. To see the new designs you can follow facebook.com/royalcliff or instagram:royalcliff.

We all look very much forward to welcome you back for another memorable stay with Royal Cliff Hotels Group.

Best regards,

Christoph Voegeli
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royal Cliff Beach Hotel

Property: Royal Cliff Beach Hotel
Address: 353 Phra Tamnuk Road | (part of the Royal Cliff Hotels Group), Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Pattaya
#14 Family Hotel in Pattaya
#15 On the Beach Hotel in Pattaya
#16 Spa Hotel in Pattaya
#20 Luxury Hotel in Pattaya
#24 Romantic Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Royal Cliff Beach Hotel 5*
Number of rooms: 544
Official Description (provided by the hotel):
The vibrant and lively Royal Cliff Beach Hotel (Casual luxury) is located in the heart of the Royal Cliff Hotels Group. The hotel went through extensive renovation recently and the rooms offer IPTV solution. Providing exceptional value for money, the hotel offers a wide range of accommodation and all the benefits and facilities of a luxurious five star resort including, 11 restaurants, 5 bars, 2 health spas, Thai cooking school, fitness centre, 7 floodlit tennis courts, 2 air-conditioned squash courts, 7 swimming pools, kids' world, Teen lounge, exclusive beach and private catamaran. There is also a business centre equipped with the latest Apple Macs available within the resort for business travelers. ... more   less 
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Also Known As:
Royal Cliff Beach Pattaya
Hotel Royal Cliff Beach

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