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“Super service”

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Centara Grand Phratamnak Pattaya
Ranked #46 of 449 Hotels in Pattaya
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Super service”
Reviewed 14 January 2014

A very special hotel with a special touch. Service was exquisite, over the top. It's a very trendy hotel with attention to detail and a sense on how to create a special atmosphere. The welcome team whether bell boy, concierge, reception desk, especially Front Office Manager always smiling, courteous, friendly and helpful. They must get asked the same questions dozens of times each day, but they respond with warmth and patience and good humour. They tried their hardest to make their guest feel taken care of and welcome.The room was spacious enough, bed was comfortable.

I can't recommend this hotel highly enough.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jewel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 16 January 2014
Dear Jewel K,

Thank you for choosing Centara Grand Phratamnak Resort Pattaya on your recent vacation.

I am delighted to read that you rated us as your favorite hotel. Your positive comments have been shared to our staffs and they too appreciate your kind words. I am sure every one of our associates will be delighted to take care of you again.

On your next visit, I hope that I will have the opportunity to personally meet you again.

Kind regards,

Podcharak (Deer) Klintoe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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443 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Bradford, United Kingdom
Level 4 Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 January 2014

We stayed at the hotel from 29th December until 1st January and were pleasantly surprised by the service as the hotel was only recently opened.

We travel to Thailand on average 3 times per year and have stayed in Pattaya many times. We have stayed at other hotels within the Centara collection and this new addition to the chain in pattaya is a good choice for adults looking for a boutique hotel with attentive staff.

Good points are:
Nice rooftop pool
Good gym facilities
Excellent breakfast choice
Espresso cafe was lovely had afternoon tea
Welcoming and friendly staff
Good sized rooms well maintained with all mod cons
Fish tank in lobby is a nice touch
Free shuttle bus to and from pattaya is a bonus as the hotel is in a quieter area.


Local area:
The area is quiet but is undergoing lots of development however at the moment it seems to be only targeting Russian tourists as most of the local resturantsand bars seem to cater for then rather then western tourists.
Beach is nice close to the hotel, it is much nicer than the main beach in pattaya with complimentary sun loungers.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Snooky_ducks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 6 January 2014
Dear Snooky_ducks,

Thank you for choosing to stay with us at Centara Grand Phratamnak Resort Pattaya and I would like to appreciate you so much for you posting such nice feedback on tripadvisor.

I am so glad to hear that all of your stay with us was excellent and enjoyable. It was our pleasure to have you as our guest and we will do our best to ensure that our service during your next stay exceeds expectations. I most certainly hope that we will be able to welcome you back again soon.

With Kind Regards,

Podcharak (Deer) Klintoe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 January 2014

As members of a nearby yacht club, we are regular weekend visitors to Pattaya and have stayed in several nearby hotels. This one is our new favorite! The family suite has two bedrooms, including one with bunk beds, which is perfect for our kids. The master bedroom has an extremely comfortable king-size bed with excellent linens; I slept even better than I do at home. There is plenty of storage, a nice bathroom, an enormous balcony that extends around the suite on two sides of the building, a great ocean view (in some rooms), and a HUGE flat screen TV in the living room with free DVDs to borrow from the front desk. The staff is extremely accommodating and the rooftop pool is very inviting. It appears that the hotel is in the process of building a second tower but there was no ongoing construction while we were there in late December 2013. My only minor complaint is that there is very limited parking in the underground garage. We didn't have trouble finding a space but I could imagine it becoming a problem as this brand new hotel gains recognition and fills to capacity. Also, as other reviews have noted, it has a modern, urban vibe rather than a resort feel; there is no green space. But for our purposes--a comfortable retreat after a long day spent outdoors--it fits the bill very nicely. We'll go back!

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank GlobalGrays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 3 January 2014
Dear GlobalGrays,

Sawasdee krub from Pattaya, and thank you so much for taking the time to post your detailed review here on Tripadvisor!

We are of course delighted that you enjoyed our Deluxe Family Residence, and I shall of course pass on your very kind comments to our staffs. We are fortunate to have a great team of people taking care of our guests at the resort. I noted your comment about the parking space and discuss with the team to make your next stay is flawless.

Our team and I are all looking forward to have an opportunity to be at your service again in the very near future and ensuring you had everything you need for a relaxing stay.

Once again, we thank you for your valuable feedback.

With Kind Regards,

Podcharak (Deer) Klintoe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2014

We recently stayed here for 1 night. We're so much satisfied with the suite we stayed in - with its stunning ocean view, huge room with balcony, luxury furniture, branded amenities. The common area - rooftop bar, lobby, restaurants are modern and luxury. Breakfast was also excellent. It is situated just 5 mins walk to Yinyorm beach and 10 mins drive to well-known Walking street. Last but not least Khun Boonyarat and FOM, we would like to thank you for providing an exceptional customer service and making us so happy.

Great holiday and we will definitely return.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JahJaaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 4 January 2014
Dear JahJaaaaa,

Warmest greeting from Centara Grand Phratamnak Resort Pattaya and hope you are well.

Thank you for your sharing with us regarding your recent stay experience on Tripadvisor. It’s very pleased to hearing from you that you have enjoyed your stay with us, be impressed the stunning ocean view from our Premium Suite Deluxe Ocean Vista, luxury furniture, branded amenities, the rooftop bar, lobby, restaurants, our breakfast and satisfied with our associates high level of performance. I do hope that you have the opportunity to stay with us again and we will certainly do our best to exceed your expectations and make your future stays are even more comfortable and renewing.

Thank you again for your valuable comments.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 January 2014 via mobile

We stayed at this hotel from 27 December till 2 of January 2014. I think this is the best hotel for the money you pay. It is like oasis. Everybody is kind to you. We met a new year 2014 at this hotel. We took an evening dinner in Oceana restaurant. Choices of seafood was fantastic. Oysters, lobsters, crabs black caviar and so on ... Lamb and turkey was very delicious. After 11.00pm we went to the top and had a drinks celebrating new year, watching fireworks and hundreds of paper lanterns. If I will come back I will definitely choose this hotel.

Stayed December 2013, travelled with friends
Helpful?
3 Thank Эрик Т
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 2 January 2014
Dear Эрик Т,

Thank you very much for choosing to stay at Centara Grand Phratamnak Resort Pattaya, join our New Year Eve's gala dinner and for taking the time to share your feedback with us.

I am delighted to read that you had enjoyed the theme, the items from our New Year Eve's gala, and the level of service provided by our team. Your compliments have been shared with the team and we all look forward to the next pleasant opportunity of welcoming you back.

Happy New Year 2014!

With Kind Regards,

Podcharak (Deer) Klintoe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 December 2013

The Centara Grand Phratamnak is a truly luxurious modern hotel. It is a pure five star hotel and beats many local hotels in Pattaya that are being out-dated. Location wise not as good as Hilton or even Holiday Inn, but they make it up with their super services specially Front Office Manager Deer who is truly an asset to this hotel! he gave us so many good advice and their room is superb. The bed and pillow were super comfy. The breakfast buffet was incredibly nice. The rooftop bar was very relaxed and nice.

I can not wait to return and thank you to the staff of Centara Grand Phratamnak, keep up the good work.

  • Stayed December 2013, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 9 January 2014
Dear Tim S,

Sawasdee krub from Pattaya, and thank you so much for taking the time to post your detailed review here on Tripadvisor!

We are of course delighted that you enjoyed this trip, and I shall of course pass on your very kind comments to our team. We are fortunate to have a great team of people taking care of our guests at the resort. I noted your comment about the location and will discuss with the team to find a creative way to make your next stay is flawless.

Our team and I are all looking forward to have an opportunity to be at your service again in the very near future and ensuring you had everything you need for a relaxing stay.

Once again, we thank you for your valuable feedback.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 December 2013

This hotel is possibly the best hotel I have stayed at. The hotel staffs go the extra mile to ensure you are happy. It’s Mr. Deer and Front Desk team that make the difference. From the first contact at check-in they exuded friendly professionalism and met every request with a smile, and the facilities are second to none. The pool on the top floor is outstanding as are the Italian restaurant and gym facilities. Room is fantastic with a very luxury design and comfortable beds. Breakfasts are incredible.
The beach is a bit far by steps almost 70 meters from hotel, but it’s nice that it isn't a big deal.
Highly recommended.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank J0hny15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 29 December 2013
Dear J0hny15,

Hello from Centara Grand Phratamnak Resort Pattaya, and thank you very much for taking time to share your great comments on Tripadvisor.

We are extremely happy that you enjoyed your experience and had a wonderful time with us. Thank you for your kind words about our service, the Italian restaurant and gym facilities. We will strive to continue do everything possible and make sure your future stays at Pattaya are even more memorable and uplifting.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand Phratamnak Pattaya

Property: Centara Grand Phratamnak Pattaya
Address: Phratamnak Soi 5 | Nongprue, Banglamung, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 449 Hotels in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Centara Grand Phratamnak Pattaya 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located on Phratamnak Hill in South Pattaya, just across from Phratamnak Beach, the five-star Centara Grand Phratamnak Pattaya features an inspiring décor along with a dramatic underwater-themed lobby with gigantic shark tanks, superb facilities that include a fitness centre and ocean-view swimming pool on the rooftop, and 161 spacious rooms and suites. The rooms and suites are designed with a cosmopolitan décor, using the finest of furnishing and fabrics, and are generously-sized (from 36 to 88 square metres). Each guestroom features a balcony with city of sea view, in addition to a host of amenities which include a Smart TV, a Nespresso coffee machine, and free Wi-Fi. Families are well taken care of with a selection of suites that comprise a living room and bunk beds in a separate area. The rooftop pool provides a calm oasis where one can enjoy a leisurely swim, take in the ocean views or simply relax on the sundeck. For additional comfort, the pool bar serves refreshments and light bites to those lounging poolside. Dining options include the all-day dining Oceana where guests can enjoy a Thai-inspired menu and international flavours, Espresso bakery and coffee shop, and Ruffino Restaurant & Lounge where authentic Italian delicacies share the menu with casual fare. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi International Airport can be arranged. ... more   less 
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