I am in Thailand for 3 months and usually stay in the same hotel however where I was staying in Pattaya was tired so I searched a good a site for any deals and the Grand Centara Phratamnuk showed up at £45 per night sea view double room with breakfast so I came to look at it, it only opened Nov 2013 and is still in the process of a 'soft' opening although you would never know.
On arrival I met Deer the front of house manager who without hesitation arranged a tour of the hotel for me, after viewing the bedrooms, coffee shop, rooftop infinity pool, restaurants etc I was determined to stay here. Back in reception I was given a cold towel and a glass of cold lemongrass tea complimentary.
This was just the start of the hospitality they offer, all the staff are trained beyond anywhere I have stayed in Thailand before, this was around January 10th.
I arrived yesterday around 1pm and Deer was on reception 'Hello again Mr Michael, very nice to see you and thank you for staying at our hotel' Now I had met him for 5 minutes 3 weeks earlier and he remembered my name, then the General Manager Dominique came out to introduce himself,this is the most welcoming experience any hotel has ever given.
All the reception staff are happy, smiling, polite and knowledgeable with a great command of many languages.
I was shown to my room 608, large room, king size bed, immaculate decoration I could go on about the room but there is so much more to tell you.
Around 5PM Henry the restaurant manager introduced himself briefly yet when I saw him 2 hours later he remembered me again 'Good evening Mr Michael' this ability to remember you and make you feel special really enhances your stay.
At dinner I sat by the indoor fish tank which contains many tropical fish and 3 baby black fin sharks!. The food was delicious and the service again excellent, there was an artist singing in the foyer which joins the restaurant and he was that good you would think you were watching one of the 4 tenors.
Dinner over and up to the rooftop bar/restaurant pool area where a lady DJ was playing wonderful chilled out music, the pool at night is decorated by blue LED lamps and looks like a movie set, you can also dine on the roof either inside the Italian restaurant or Al fresco overlooking the sea.
As I had now come to expect the staff up here were also wonderful, welcoming in a traditional thai manner, opening doors and calling the lift for you.
Up for breakfast this morning and an international buffet serving food from all around the world, drinks to match and almost 1 member of staff per table.
Now I have only been here 1 night but the impression made on me when I came to view the hotel and the service, ambience, food, decoration, service, service and service are the reason I am writing this very early glowing review because if your considering staying somewhere I urge you to look at this location. Oh and they own a private beach for hotel guests only. I am sure I will review this hotel again during my stay but for the first time in a long time I cannot find 1 single fault with this quietly located piece of paradise, long may it continue.
- Official Description (provided by the hotel):
- Located on Phratamnak Hill in South Pattaya, just across from Phratamnak Beach, the five-star Centara Grand Phratamnak Pattaya features an inspiring décor along with a dramatic underwater-themed lobby with gigantic shark tanks, superb facilities that include a fitness centre and ocean-view swimming pool on the rooftop, and 161 spacious rooms and suites. The rooms and suites are designed with a cosmopolitan décor, using the finest of furnishing and fabrics, and are generously-sized (from 36 to 88 square metres). Each guestroom features a balcony with city of sea view, in addition to a host of amenities which include a Smart TV, a Nespresso coffee machine, and free Wi-Fi. Families are well taken care of with a selection of suites that comprise a living room and bunk beds in a separate area. The rooftop pool provides a calm oasis where one can enjoy a leisurely swim, take in the ocean views or simply relax on the sundeck. For additional comfort, the pool bar serves refreshments and light bites to those lounging poolside. Dining options include the all-day dining Oceana where guests can enjoy a Thai-inspired menu and international flavours, Espresso bakery and coffee shop, and Ruffino Restaurant & Lounge where authentic Italian delicacies share the menu with casual fare. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi International Airport can be arranged. ... more less
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