The hotel is (almost) brand new and that shows. The property is owned by the "Tulip Group", a property investor with some big investments in Pattaya, the hotel is managed by Centara; hence the name. As far as I could see "Tulip" did not invest on the cheap side. The decoration of the public areas is very nice (including a fish tank with at least four sharks) and our room was also nicely decorated.
But this is NOT a resort. Presently there is one building (I guess with some 120 rooms), a second one with less rooms is under construction. And all is pure stone/concrete, no trees, no noteworthy scrub, no lawns and the pool is on the top of building #1. The building is facing a street, on the other side of this street are some residential buildings and beyond these residential buildings is ... the beach. It's a three to four minutes walk to this beach. Towels and vouchers for sun beds are provided by the hotel. Three of the residential buildings belong to the hotel. One seems to be an administrational outlet, the other two are intended for a "Beach Club" and a Spa. However, right now the front yards of these two buildings look like a garbage dump. If you're lucky enough to have a room fronting the street (street noise is not a problem in the room, the insulation is quite good!) you can even see the sea - well ... from level 5 upward. The rooms on the right hand side (as seen as facing the hotel from the street side) are facing the building no. 2. Don't know about the left hand side, maybe some sea vista?
The staff all over are very nice, though there seem to be a lot of fluctuation among these staff. What I considered a bit strange is that very obviously the management forces (or encourages?) these stuff to wear name tags with western names. I know this from China, where local names can't be pronounced by "gweilos". But in Thailand, where everybody has a nickname??? C'mon man, you must be joking!
To Pattaya downtown it's a 15 ... 40 minutes ride (depending traffic), there's a free shuttle provided by the hotel. You'll need it because there are no decent restaurants (other than the two hotel restaurants) within 15 to 20 minutes walking distance.
Every room has a tiny balcony with two chairs and a table. As long as you are within normal heigth and weight boundaries - no problem. Otherwise ... The room is big enough, but - believe it or not - there's only one chair in the whole room. We ordered room service once but it didn't make fun to sit on the bed for eating. That's something I don't understand, because there's really enough space for at least one more chair - maybe a recliner - and a small (coffee) table.
Considering the "off the grid" location, the limited beach quality, the sparse room furniture and the "concrete vista" of the rooms not facing the street I believe that the place is too expensive.
Two more things which bugged me: (1) I found it a nice gesture that the General Manager came around a couple of times during breakfast offering some (Belgian?) chocolates. But the guy didn't speak a all. Strange ... (2) Over the weekends the top brass of this Tulip Group stayed at the hotel and their cars (Rolls, Bentley, some Mercedes ...) did a long term parking right in front of the hotel entrance. So sometimes the shuttle bus riders did have to embark or disembark the bus in the middle of the street. I don't think that's guest minded, especially since there's an underground parking below the building.
The Internet (wi-fi) is fast and free. I you wanna watch movies from your computer or iPad bring a HDMI adapter cable for the TV connection. That works quite good.
- Official Description (provided by the hotel):
- Located on Phratamnak Hill in South Pattaya, just across from Phratamnak Beach, the five-star Centara Grand Phratamnak Pattaya features an inspiring décor along with a dramatic underwater-themed lobby with gigantic shark tanks, superb facilities that include a fitness centre and ocean-view swimming pool on the rooftop, and 161 spacious rooms and suites. The rooms and suites are designed with a cosmopolitan décor, using the finest of furnishing and fabrics, and are generously-sized (from 36 to 88 square metres). Each guestroom features a balcony with city of sea view, in addition to a host of amenities which include a Smart TV, a Nespresso coffee machine, and free Wi-Fi. Families are well taken care of with a selection of suites that comprise a living room and bunk beds in a separate area. The rooftop pool provides a calm oasis where one can enjoy a leisurely swim, take in the ocean views or simply relax on the sundeck. For additional comfort, the pool bar serves refreshments and light bites to those lounging poolside. Dining options include the all-day dining Oceana where guests can enjoy a Thai-inspired menu and international flavours, Espresso bakery and coffee shop, and Ruffino Restaurant & Lounge where authentic Italian delicacies share the menu with casual fare. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi International Airport can be arranged. ... more less
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