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“beautiful hotel with excellent service!!”

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Centara Grand Phratamnak Pattaya
Ranked #45 of 445 Hotels in Pattaya
Certificate of Excellence
Leicester, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“beautiful hotel with excellent service!!”
Reviewed 28 May 2014

After reading all the comments on trip advisor we booked this hotel for our anniversary as we have experienced terrible service in other hotels before but I must say centara met all our expectations. We arrived at the hotel around 10.30pm and were welcomed by a lovely man on reception who gave us a cold fruit juice and cold towels, as soon as we entered the hotel, it looked so beautiful and so clean. Our room was amazing and the bed was huge. The décor is beautiful. The breakfast in the morning was delicious with lots of choice and the restaurant manager henry was excellent and came to talk to us every morning to see how we was. They also made us an anniversary cake and dinner at the oceana restaurant is amazing and so tasty. The reception staff are very helpful and advise you on what things to do in pattaya. We met Deer who was the nicest man we've ever met, he always spoke to us everytime we saw him and asked how everything was and making sure we were happy with everything. He supports Liverpool same as my husband so they got on very well. The taxi is expensive from the hotel so best thing is to do is to get a local taxi guy from the street as there are lots and hire them to take you to places like the tiger zoo and the gardens and destinations which are far as they are far more cheaper then the hotel taxis. Overall this hotel is the nicest hotel we have been to that comes with the service. 5star hotel with 5star service and we will defo be coming back. Thank you centara and keep the good work going :)

Room Tip: all rooms are beautiful
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dimple S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Room Division Manager at Centara Grand Phratamnak Pattaya, responded to this review, 29 May 2014
Dear Dimple S,

Sawasdee krub from Centara Grand Phratamnak Resort Pattaya and we all hope that you are well!

We are extremely happy that you enjoyed your experience and had a wonderful time with us. Thank you very much for your kind words about the service provided by our Front Desk and Restaurant team, rooms and foods. We will strive to continue do everything possible and make sure your future stays at Centara Grand Phratamnak Resort Pattaya are even more memorable and uplifting.

Thank you again, and we look forward to meeting you again, and welcoming you back to our hotel!

With Kind Regards,

Podcharak (Deer) Klintoe
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428 reviews from our community

Traveller rating
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    18
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See reviews for
99
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 9 May 2014

Our 2nd stay at this hotel and still very much satisfied with the service here, we had wonderful dinner at Rufino restaurant ( the best food in town!! and amazing view too!!) and great buffet breakfast, although the buffet space was not that big, but it has great selections & the quality of food was excellent. And still love the neighbourhood, just perfect for family weekend getaway. The hotel is absolutely great value for money.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MirsAmst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Room Division Manager at Centara Grand Phratamnak Pattaya, responded to this review, 10 May 2014
Dear MissP_ ams,

Thank you very much for choosing to stay at Centara Grand Phratamnak Resort Pattaya again and for the time that you have taken to write a review.

It is always a great pleasure to receive such positive comments and I was delighted to read that you had enjoyed our location, our rooftop pool, the food and beverage selections and the level of customer service provided by our team. Your compliments have been shared with the team and we look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Podcharak (Deer) Klintoe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 May 2014

Fantastic Hotel in Pattaya. THe staff is superb !!! Excellent service. The rooms are magnificent with great attention to detail . Love the shower !! The restaurants are wonderful. The facilities are impeccable…gorgeous pool area overlooking the water and a private beach across the street. HIghtly recommend getting a sea view…not a big difference. PERFECT PERFECT property.

Room Tip: Recommend the Seaview Room….not a big price differential
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank STEVEN B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Room Division Manager at Centara Grand Phratamnak Pattaya, responded to this review, 5 May 2014
Dear STEVEN B,

Sawasdee Krub from Centara Grand Phratamnak Resort Pattaya, and thank you so much for your nice review.

I am so delighted to hear what a great experience you had with us, as well as being able to relax and unwind in our decent food, the hotel's facilities and accommodating service. I will of course pass on your kind comments to our team.

Once again, thank you for your valuable feedback. We look forward to having the opportunity to serve you as our guest in the future.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 May 2014

We stayed 2 nights. All staff was well-trained and very professional. Wifi was free. Breakfast buffet was very delicious and many great selections. Shark tank was attractive. Room was very comfortable and clean but a bit small. No private beach!!! It was a bit difficult to find the hotel. Did you have kids club?

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Anchasa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Room Division Manager at Centara Grand Phratamnak Pattaya, responded to this review, 1 May 2014
Dear Anchasa M,

Sawasdee krub from Pattaya, and thank you so much for taking the time to post your detailed review here on Tripadvisor!

I am of course delighted that you enjoyed our room, the buffet breakfast, free Wi-Fi, the Shark tank and satisfied with our associates high level of performance. I shall of course pass on your very kind comments to our staffs. Our hotel is fortunate to have a great team of people taking care of our guests at the resort. I noted your comments about the beach and kids club. I will discuss with the team about this to make your next stay more comfortable.

Our team and I are all looking forward to have an opportunity to be at your service again in the very near future and ensuring you had everything you need for a relaxing stay.

Once again, we thank you for your valuable feedback.

With Kind Regards,

Podcharak (Deer) Klintoe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nairobi, Kenya
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 April 2014

We arrived in this facility in the evening of 13th and departing on 18th April 2014. My wife and I got a super good reception from the security check up to the front desk. Our room was just amazing. We found out that they had placed some fruits on the table. What surprised us most is when they delivered a honeymoon cake for us in our room at their own cost.
We loved Espresso and Oceana Restaurant. We loved their meals also. I take note of Khamhaeng Sukhonnayabun also known as Henry, the restaurant Manager for being so kind to us. We promised to go back again. Also, there is a lady at the front desk…I have forgotten her name, but she is Rushian. She was amazing in ensuring that our stay was good. Security folks were also good and kept advising about the city. we were also lucky to see and feel Songkran season. Being a traditional Thai New year, we were amazed by the way the season is being celebrated. Generally, the hotel is very good and very clean.

Room Tip: All rooms are good
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank OMAMBIA V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Room Division Manager at Centara Grand Phratamnak Pattaya, responded to this review, 1 May 2014
Dear OMAMBIA V,

Thank you for choosing to stay at Centara Grand Phratamnak Resort Pattaya and for the time that you have taken to share your feedback with us.

I was delighted to read that you had enjoyed your stay with us and gave us a big compliment on the level of customer service provided by our team. We continuously strive to consistency the level of our services and your compliments have been shared with the team to recognize their efforts.

We all look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 April 2014 via mobile

The General Manager Dominique Ronge greeted us at our check-in and gave us some information for different restaurants, the Executive Assistant Manager Mr. Carl Dugan checked on us regularly seeing if we needed anything, he was super friendly and also Henry the Restaurant Manager took care of us every morning at breakfast. We loved the food at breakfast and also at the other two restaurants Oceana and Ruffino the head chef Mr. Luca also regularly came out and spoke to us and literally cooked for us since we are Vegetarian. The food was amazing all around. The staff is great they work very hard and we felt personally taken care off. Great value for the money, the rooms are quite big and very tastefully decorated I also liked that the hotel is environmentally friendly there was no paper towels. The pool was a nice size. Overall a very nice stay with wonderful staff worth the price. The only negative thing would be the public beach it is very dirty as no one cleans it. So one of the staff suggested driving an hour south and taking a ferry to Koh Samed. The hotel is also about a 10 minute drive from the Walking street which was prefect for us as we had a rental and just drove. The hotel does provide a shuttle to the nearby mall.

Stayed April 2014
Helpful?
4 Thank Marthatur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 1 May 2014
Dear Marthatur,

Sawasdee krub from Pattaya, and thank you so much for taking the time to post your detailed review here on Tripadvisor!

We are of course delighted that you enjoyed our Premium Deluxe Suite and satisfied with our associates high level of performance. I shall of course pass on your very kind comments to our staffs. We are fortunate to have a great team of people taking care of our guests at the resort. I noted your comment about the beach and discuss with the team to make your next stay is flawless.

Our team and I are all looking forward to have an opportunity to be at your service again in the very near future and ensuring you had everything you need for a relaxing stay.

Once again, we thank you for your valuable feedback.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 April 2014

If you are looking for a luxury Hotel in Pattaya, but away from the main tourist crowds, go for it. Modern, well equiped hotel with pool. From the bellman to the receptionists, from checkin staff to the departure, service is exemplary and faultless. As many of the reviews have stated the quality of service would be very difficult to match. I am fairly well traveled and stay in many hotels and I have never seen or experienced such a competent and skilled service at every level in a hotel. Guests are constantly greeted with warm smiles and friendly pleasantries everywhere you go.

Absolutely highlight is Mr Deer who I called "Mr know it all". He knows my favorite movies and songs. This is just a small illustration of the type of service one will experience here. You are made to feel special at every turn and they take pride in offering top notch service and making guests happy.

I highly recommend this hotel without any reservations

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank HighJ1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Podcharak K, Manager at Centara Grand Phratamnak Pattaya, responded to this review, 1 May 2014
Dear HighJ1982,

Sawasdee krub and thank you very much for choosing to stay at Centara Grand Phratamnak Resort Pattaya and for the time that you have taken to share your feedback with us.

As part of the Centara Grand Hotels & Resort, we strive to provide our guests with an incomparable experience. I was delighted to read that you had enjoyed the services that have been provided by our Front Office team. Your compliments have been shared with our team to recognize their efforts and we all look forward to the next pleasant opportunity of welcoming you back.

With Kind Regards,

Podcharak (Deer) Klintoe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Centara Grand Phratamnak Pattaya

Property: Centara Grand Phratamnak Pattaya
Address: Phratamnak Soi 5 | Nongprue, Banglamung, Pattaya 20150, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #45 of 445 Hotels in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Centara Grand Phratamnak Pattaya 5*
Number of rooms: 165
Official Description (provided by the hotel):
Located on Phratamnak Hill in South Pattaya, just across from Phratamnak Beach, the five-star Centara Grand Phratamnak Pattaya features an inspiring décor along with a dramatic underwater-themed lobby with gigantic shark tanks, superb facilities that include a fitness centre and ocean-view swimming pool on the rooftop, and 161 spacious rooms and suites. The rooms and suites are designed with a cosmopolitan décor, using the finest of furnishing and fabrics, and are generously-sized (from 36 to 88 square metres). Each guestroom features a balcony with city of sea view, in addition to a host of amenities which include a Smart TV, a Nespresso coffee machine, and free Wi-Fi. Families are well taken care of with a selection of suites that comprise a living room and bunk beds in a separate area. The rooftop pool provides a calm oasis where one can enjoy a leisurely swim, take in the ocean views or simply relax on the sundeck. For additional comfort, the pool bar serves refreshments and light bites to those lounging poolside. Dining options include the all-day dining Oceana where guests can enjoy a Thai-inspired menu and international flavours, Espresso bakery and coffee shop, and Ruffino Restaurant & Lounge where authentic Italian delicacies share the menu with casual fare. A complimentary shuttle service operates to the centre of Pattaya, and transfers to and from Suvarnabhumi International Airport can be arranged. ... more   less 
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