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“A bit run down but friendly staff and good location”

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Basaya Beach Hotel & Resort
Ranked #193 of 455 Hotels in Pattaya
Reviewed 28 May 2014

One of the oldest hotels in Pattaya which has undergone several reincarnations in recent years. Excellent location on Central Pattaya Road (Pattaya Klang). Yards from the beach and supermarket nearby. Longish walk or short taxi ride to main nightlife area, Good Indian restaurant right opposite. Nice pool area and gardens. Hotel is run down, though and needs refurbishment. Helpful, friendly staff. WiFi very unreliable, even in the lobby. Decent breakfast but smoking allowed in the restaurant. No lift.

Room Tip: Rooms on the main road will be noisy with traffic and music etc from nearby bars.
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  • Stayed: December 2013, travelled solo
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1  Thank DougWilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 May 2014

My stay at the Basaya Beach Hotel was spoilt by the poor attitude of several members of staff and the 'We don't give a damn' attitude from the management.

i stayed at the hotel due to its central location and the fact it looked nice in the pictures and it advertising that it had free wife throughout the hotel.

Check in was quick and good, even having an offer from one of the reception staff to join me in my room after finding i was checking in alone.

Having booked into one of the standard rooms via Agoda, i found the room dark dingy and desperately in need of a lick of paint, the hotel has everything you want but does certainly require a bit of a freshen up.

Having found the room of poor quality i asked about any other rooms, i was informed about the Thai Villa rooms with shared Jacuzzi, i had a look and was impressed so asked about price, i was given a quote of 1500bht on top of what i had already paid Agoda, this was eventually reduced to an extra 500bht per day.

On unpacking in the room i found ants crawling over the walls, this was soon sorted by the room maid who was Excellent, she went above and beyond to sort out any concerns we had whilst there.

I chose this hotel as it advertised free internet throughout, as i found i had a good internet signal i relaxed and started to enjoy my holiday. the next day having to do some important work i discovered the internet was not so good and kept disconnecting every few minutes. i called reception and was told someone will come and reset the router, 20-30 minutes later it reconnected and i was able to carry on with my work. after a few more minutes it disconnected again and continued to connect and disconnect every few minutes. the reception staff told me dozens of excuses and even said 'Why do you need internet, you are on holiday' and 'You should not need to work on holiday, 'If you pay your bill up to date the internet might suddenly work', 'It does not work good when it is raining', 'It does not work well when it is hot', 'The thunder affects the signal', 'This is Thailand after all', 'The router is in the managers apartment and we are not able to gain access as he is out', It must be your computer', 'Try again tomorrow'....... and the best one from the hotel manager himself, 'If you don't like it, why don't you check out' !!!! the attitude of some members of staff stank, whilst other members of staff did everything they could to make my stay enjoyable.

This in the end became a screaming match between myself and the management, they were sneering and talking behind my back in Thai which i obviously didn't understand, this was only saved by one of the reception ladies coming to find me and actually sitting on my sun lounger asking what she could do to help me, i explained all i wanted was the internet and she said she would see what she could do, without this lady i felt the hotel were not helping resolve the problem at all. ( If you read this, you are a lovely lady and thank you...)

Having discussed the hotel with other travelers i found out that i was paying well over the odds for the room too. I was told i had the room at the cheapest possible rate they could do, i found out the man in the room next door was paying less than i was and the guy next door to him was paying even less than him.

I will not be recommending this hotel to other people and will 'definitely' not be staying there again in the future.........

Room Tip: There are lots and lots of better places to stay than this hotel, the management at this hotel are R...
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  • Stayed: May 2014, travelled with friends
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7  Thank Martyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

I was a little disappointed with it, but considering the price, you can not have everything, because the pictures on the net we have an impeccable hotel. on site is something else. In fact I think the last work dates back to 10 years. Otherwise spacious rooms and good quality meals. friendly staff

  • Stayed: April 2014, travelled solo
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1  Thank Nickie382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

Basaya Beach Hotel & Resort is situated in the heart of Pattaya City, just a short stroll from the famous Pattaya Beach. With its prime location, a wide range of restaurants and entertainment venues can be found within 5 minutes’ walk. All cosy guestrooms come in different types; each is equipped with ample amenities and wifi. Great breakfast you just cant miss. Enjoy a refreshing dip at 25-metre Olympic size pool amid serene lush garden. Facilities on-site include traditional Thai massage, pool bar, tourist information counter, car rental, tailor shop, and laundry service.The hotel’s peaceful atmosphere reaches up to its recreational facilities.

Room Tip: Pool side Room
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  • Stayed: April 2014, travelled as a couple
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1  Thank Niladry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Great Hotel which has the following plus and negative points:

PLUS POINTS

- Very well located. Right on the beach road & you just need to cross the road to get to the beach. The beach road market, street food, Walking Street, ATMs, Money Exchangers, Massage Parlors etc are all walking distance from here.
- Large hotel and well spread. Green surroundings make you feel like you are in some country resort.
- Swimming Pool. Large and clean with sufficient deck chairs, umbrellas etc. A hut adjacent to the pool provides you with towels. You can move to the pool in your swimming costumes straight from your room.
- Reception & Staff. Efficient and non-interfering as long as you don’t break the law or create a nuisance.
- Breakfast Buffet. Excellent. Large variety which includes juices, cold cuts, eggs to order (made right in front of you with all the fillings you desire), fruits, bread basket to name a few. There are enough tables for the guests and food doesn’t run out if you stick to the laid down timings.
- Price. The entire hotel package is absolute value for money.
- Rooms. Larger than most hotels and very clean. Large glass windows make the rooms bright and airy. LCD TV, mini bar, fridge, AC, water and even condoms are available in the room. Room service is prompt.
- Massage Facility. The hotel has a massage parlor within its property where guests can go or call for the services in your respective rooms. Reasonably priced and well trained masseurs (boy/girl as preferred). The services are safe and one was neither troubled during payments nor scammed in anyway.
- Access. The hotel has two access gates. The main entry to the reception area is on the opposite side of the beach road and the other entry is from the beach road passing through the pool area. The pool entry has timings.

NEGATIVE POINTS

- Night Time. At night the hotel campus is a little poorly lit and looks unsafe. It might suit guests who are shy of being observed as they go about their activities.
- Pool Side Gate. Best way to access the city and the beach on foot is through this entry; however this gate is shut early in the night. Most tourists are out enjoying the night life of Pattaya and have to traverse a much longer distance to get back to their rooms.

This hotel is recommended for travelers of all budgets.

Room Tip: Pool facing rooms on first floor are recommended.
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  • Stayed: November 2013, travelled as a couple
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2  Thank Pathfinder1A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 April 2014

for an old hotel i will still give a very good rating here's why
positives - hotel is spread out, a rarity in expensive beach front in Pataya, and yes the other positive is - it is right on the beach road, a huge and deep pool to dive in and to do lap swim on, the newer hotels in the area make pools at a size of a bath tub and knee deep - not here!!! pool is surrounded by huge garden and lots of trees, again a rarity in Pataya, breakfast is decent with lots of choices, price per night is not too bad, rooms are clean enough, mine a/c seem to work fine, and since is it spread out – hotel seems very quiet, bed is huge and soft

negatives - only few!! the hotel is old - looks old, feels old there's no other way to put it. they have attempted to repaint the room and make it look nicer but again looks "attempted" not "accomplished", staff are neither nice nor rude - just robotic,
but again the very good rating is for the overall value. you could pay three times than that for a pimpier lobby and rooms (with bath tub size pool) but you are on a beach town - who spends time at hotel rooms that long!!!

Room Tip: get a room overlooking pool - that's th only best that can be had
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  • Stayed: March 2014, travelled with friends
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1  Thank neupaneaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

For the price I got the hotel I did get my moneys worth.
Got a single room thru agoda for under 1000bath night (including breakfast)
- At the counter the rate was 1500B

+ Location
+ Near beach
+ Pool + massage service
+ Breakfast included!
+ Free parking for guests

- OLD
- Wifi was a bit dodgy...(but free)

  • Stayed: March 2014, travelled solo
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1  Thank SamKar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Basaya Beach Hotel & Resort

Address: 137 Moo 9, Central Pattaya Rd., Pattaya 20260, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #193 of 455 Hotels in Pattaya
Price Range: £18 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Basaya Beach Hotel & Resort 3*
Number of rooms: 138
Reservation Options:
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Also Known As:
Basaya Hotel And Resort
Basaya Hotel Pattaya
Nova Hotel Pattaya

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