This hotel could do a lot better.
I found the staff to be cold. Not a good thing for the hospitality industry. The service was kind of military in style-cold but efficient.
On arrival there was no "welcome to the penthouse sir , how was your flight" or similar greeting. Just a " passport please ", credit card please, then you are in room xxx. That was it.There was a welcome drink, delivered without a word.
The guy who carried my bag to the room did not say a word. In the room he showed me the Tv and air cond, got his tip, did not smile at any stage and left.
During my stay if I asked reception anything I received an efficient answer, no more no less.
mmm ok. The room itself was way out, as expected and as described.It was well worn but clean.There were however some live cockroaches in the bathroom, this is typical in Thailand so it didn't bother me. Baygon spray was provided.
The bed was large and comfortable, the pillows excellent quality.One of the best things about the room is that the walls must be solid concrete, there was no sound from other rooms at anytime during my stay.In fact given its excellent location to the main activities area the hotel is very quiet.
The room is well appointed I thought, a table, window length benchtop, an easy chair, ceiling and side mirrors, a good size side table, a bedside seat, plently of lights most with dimmer switches.One of most well thought out rooms I have ever stayed in.
The TV itself was large but the selection of channels very poor.Ok Im not here to watch Tv but when stuck in the room during extended rain I tend to watch TV.There were many many Thai channels some Russian and some others. There was Universal which has the exact same shows on a 24 hour loop, the BBC, Bloomberg , the Australia channel and a sports channel. Star movies and HBO need to be added at least.
Breakfast-English breakfast included in the price is average at best,no complaints but no praise for the food. The waitress was colder than ice. The cook however came in and out from the kitchen and was quite friendly and smiling. The atmosphere of the 4 table eating area is sombre, darkish with no newspapers etc. One morning there were a couple of muslim guys asking for breakfast with no pork, apparently there was only one choice for them, all other containing ham or bacon. Further thought needed there.
Room cleaning- cleaning standards for the room are excellent. However during my stay the lift was never touched. There was some bits in the floor and a piece of white cotton on the floor the whole time. Its probably still there.
Wi- fi worked well.
- Official Description (provided by the hotel):
- An adult Boutique Hotel situated in the Very heart of Pattaya's renowned Nightlife and metres ( 60 from the Beach ) .. / Shopping & Tourist Attractions ! Exciting theme Rooms and Suites at affordable prices, Outdoor Splash-Pool / Jacuzzi Sundeck and Indoor Spa Pool and close-to many of Thailand's leading nightclubs, catering to all tastes.24 HR Security, Restaurant & Room-Service, Comp Breakfast & WI-FI. Celebrating 29 years of difference,.. a refreshing change from the banal,.. And just getting BETTER! The Penthouse Hotel, a possible alternative to your normal Hotel experience, but not for everyone! , Just 90 minutes from BKK International Airport, 2 HRS BKK City, Transportation /Airport / Hotel & Tours arranged. RESERVE ON-LINE ... more less
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