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“Takes some getting used to.”
Review of Penthouse Hotel

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Penthouse Hotel
Certificate of Excellence
Reviewed 23 October 2013

This hotel could do a lot better.

I found the staff to be cold. Not a good thing for the hospitality industry. The service was kind of military in style-cold but efficient.

On arrival there was no "welcome to the penthouse sir , how was your flight" or similar greeting. Just a " passport please ", credit card please, then you are in room xxx. That was it.There was a welcome drink, delivered without a word.

The guy who carried my bag to the room did not say a word. In the room he showed me the Tv and air cond, got his tip, did not smile at any stage and left.

During my stay if I asked reception anything I received an efficient answer, no more no less.

mmm ok. The room itself was way out, as expected and as described.It was well worn but clean.There were however some live cockroaches in the bathroom, this is typical in Thailand so it didn't bother me. Baygon spray was provided.

The bed was large and comfortable, the pillows excellent quality.One of the best things about the room is that the walls must be solid concrete, there was no sound from other rooms at anytime during my stay.In fact given its excellent location to the main activities area the hotel is very quiet.

The room is well appointed I thought, a table, window length benchtop, an easy chair, ceiling and side mirrors, a good size side table, a bedside seat, plently of lights most with dimmer switches.One of most well thought out rooms I have ever stayed in.

The TV itself was large but the selection of channels very poor.Ok Im not here to watch Tv but when stuck in the room during extended rain I tend to watch TV.There were many many Thai channels some Russian and some others. There was Universal which has the exact same shows on a 24 hour loop, the BBC, Bloomberg , the Australia channel and a sports channel. Star movies and HBO need to be added at least.

Breakfast-English breakfast included in the price is average at best,no complaints but no praise for the food. The waitress was colder than ice. The cook however came in and out from the kitchen and was quite friendly and smiling. The atmosphere of the 4 table eating area is sombre, darkish with no newspapers etc. One morning there were a couple of muslim guys asking for breakfast with no pork, apparently there was only one choice for them, all other containing ham or bacon. Further thought needed there.

Room cleaning- cleaning standards for the room are excellent. However during my stay the lift was never touched. There was some bits in the floor and a piece of white cotton on the floor the whole time. Its probably still there.

Wi- fi worked well.

  • Stayed: October 2013, travelled solo
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2  Thank asiatraveller5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Guest Relations Manager at Penthouse Hotel, responded to this reviewResponded 23 October 2013

" Thank you for your short appraisal, ..and we have since had almost another Year to refine and to attend to any underlying service issues. Our cleaning staff are on-call 24 / 7, so if our valued guests experience any matters that need attention, then these can usually be attended to swiftly and efficiency. If Not, then a Room / Suite change will be offered. Look forward to seeing you Again ! "

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153 - 159 of 305 reviews

Reviewed 23 October 2013

I stayed here for two nights. The first impression I got once I stepped inside the room was the decoration which was beautiful, the second was the bad smell coming out of the bathroom, though it was not too annoying but didn't give me a good feeling specially for the first couple of hours before I got used to it. Staff were normal, nothing disappointing or impressive about them. Location is very good, it is close to the bars, restaurants and nightlife.

  • Stayed: December 2012, travelled solo
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Thank Max T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Guest Relations Manager at Penthouse Hotel, responded to this reviewResponded 23 October 2013

Thank you for your detailed report, much appreciated. Just a few points I should like to clarify; I notice that in fact there are Nine complementary Breakfast options listed ( These may be served from 06:30 till 11:30 HRS .. later to the room / Suites 'till 3:00PM for a nominal charge if required ) .. Newspapers are available / on demand, in the lobby. Our Staff are trained Not to be over intrusive.. each guest will be rewarded with the appropriate level of interaction that it is felt that each individual guest would appreciate. with-in the bounds of their language skills , which it must be said are Not entirely overwhelming in this part of Asia ! The Rooms and Suites are Constantly being Refreshed and Redecorated ! .. if you were in fact able to locate one that has somehow escaped our recent attention, then we would indeed truly love to be informed ! ( Perhaps you might find the time to E-Mail the Relevant Room Number ? ) ... Many thanks in advance. Glad you enjoyed your stay, .. Come back again !


'

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Reviewed 11 October 2013

we went here on a whim ... myself and 2 friends . we looked a the rooms prior to booking and found the best value to be on the pool deck... the only way u can truly use the patio pool is to book one of those rooms . simply put its like a bad 70s decorations but thought out to enhance your true pataya experience ... would i stay there again yes for sure

  • Stayed: October 2013, travelled with friends
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1  Thank Trevortolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Manager at Penthouse Hotel, responded to this reviewResponded 12 October 2013

" Thank You ... ( What's all this about the '70's ? ! )..Look forward to seeing you all again "

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Reviewed 2 October 2013

I am a critical fellow hotelier. We own and run Hotel resorts in Burma and Sri Lanka. However, I am always hugely impressed with the 'Penthouse'. Background:
I have been in Tourism for more than 50 years. Traveled the world, visited 118 Countries (according to Tripadvisor). My connection with Thailand goes back to 1975 - the last 6 months of the Vietnam war. Back then, Sattahip & Utapao were the centre of bars & night life. Pattaya was a small fishing village.
In all my travels and countless hotel stays I have never come across a more unique and well designed Hotel than the Penthouse!
OK. I would not really recommend it as a "Family Hotel". Although they have "kids" swings in all the rooms and lovely Children often play in the Foyer ;-)
They seem very happy & sweet. They are kids of the dedicated staff I am informed.
The Penthouse is an Adult Type of Super Playground. The rooms are all designed with an amazing concept. Perfect into each detail. The mini bar is stocked well, and many essential accessories are offered for sale at reasonable costs. Within your very own room or suite.
The Jacuzzi works fine, the bubble bath is supplied, the TV screens flat, modern and good. The channels are great; two are special.
The location of the Penthouse is one of the best in Patty: Right at the end of walking street.
Management is professional, WiFi works well & fast. And it's FREE - so is the breakfast!
Al-in-All the Penthouse is one of the most amazing and -in my book- The Best place I have ever stayed in, globally. Specially value-for-money. First Class - for budget rates!
Highly recommended!
ByO Partner to enjoy all facilities!
If not, even that will follow.

Room Tip: The Penthouse is an Experience you will never, ever forget! Unlike any other hotel, worldwide. High...
  • Stayed: May 2013, travelled on business
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1  Thank Arugam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Public Relations Manager at Penthouse Hotel, responded to this reviewResponded 3 October 2013

" What ! .. a truly Heart-warming Review. .. and one that would only encourage us to try Even harder to meet such lofty expectations that such a welcomed Report engenders ... Thank You ! " ( Yes; Pattaya Resort, is certainly Changing, and we realize that we also must move-forward, whilst hopefully retaining / developing our original goal of " Freedom with Discretion " - - for the more adventurous that are able to so appreciate ! ...)

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Reviewed 2 October 2013

My girlfriend and I stayed two nights here in March, 2013. We were collected from the airport by a Space Van and driver Peter - an excellent employee who instantly made us feel welcome. We had a great room and excellent shower with both a rainshower and a large hand/head removable spray.Very different to any type of room we have stayed in before. Staff were attentive and personable. Very nice breakfast included as well as free Wi-Fi. Would recommend to anyone.

Room Tip: Try The Pool Deck
  • Stayed: March 2013, travelled as a couple
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Thank BobBish94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Front Office Manager at Penthouse Hotel, responded to this reviewResponded 3 October 2013

" Thank You ' .. Yes, we have always found 'Peter' ..one of our Drivers, to be a most courteous and Careful / helpful employee, and indeed one whom has been nominated as a prospective "Employee-of -The-Month' recipient .. Your kind report might just make The difference in Peter's favour !.., Much Appreciated ! "

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Reviewed 1 October 2013

This is a good choice if you want to stay in the center of Pattaya. It's close to the Beach, all kinds of shops and the Walking Street. It’s also not too noisy. Very nice room and bathroom. Clean and with a nice young fresh feel. Professional staff. Nothing was too much trouble. If you need anything for your room just ask and the staff. They will take care of it. The breakfast is nice too.

  • Stayed: September 2013, travelled solo
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1  Thank TonyH1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Public Relations Manager at Penthouse Hotel, responded to this reviewResponded 1 October 2013

" At last ! .. a guest whom not only has actually stayed with us & that we can verify, but also one whom was actually able to access the abundant information pertaining to The PENTHOUSE HOTEL and thereby able to Choose the Life-Style Venue that he was seeking ! ( I am reminded of the gentleman, having purchased a Ferrari ( Sports Car ) complaining to the wretched Dealer that the Wardrobe would not fit in the said car's Boot ! The Moral would seem to be : Choose Carefully what You require, and complain not when / if you have not fully appreciated your own requirements & expectations !.. I digress, .. Look forward to your Return."

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Reviewed 29 September 2013

I came down to Pattaya from Bangkok with my then guy friend. It was an eye opening experience! This hotel is for individuals that want a "Penthouse" feel on a budget and have enough money to party with aferwards. The hotel is in walking distance of a lot of clubs and restaurants. And the place has a great night life. The best thing I can say about the hotel that I was able to see the ocean from my room balcony, other than that, I did not like the hotel food and the room was infested with bugs. This place is a single man's paradise. Not recommended for families.

  • Stayed: October 2012, travelled as a couple
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Thank InternationalDiva34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenthouseHotel, Guest Relations Manager at Penthouse Hotel, responded to this reviewResponded 30 September 2013

Glad you had a great stay, and you are certainly right, not a place for families, although adventurous couples do seem to appreciate the facilities. (see our website regarding families!)

Room Tip. Close the bug nets on the windows at night time and you won't then have a problem. Especially, with dengue fever now more of a danger in South East Asia.

Look forward to seeing you again, but forgive us for being a little suspicious of the whole report (of which we have again alerted T/A.)

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Additional Information about Penthouse Hotel

Address: 325/61 Moo 10, Soi Pattayaland 2 (Soi 13/4), Pattaya Beach Road | Beach-Road, Pattaya 20260, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #7 of 514 Speciality Lodging in Pattaya
Price Range: £35 - £49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Penthouse Hotel 3*
Number of rooms: 56
Official Description (provided by the hotel):
An adult Boutique Hotel situated in the Very heart of Pattaya's renowned Nightlife and metres ( 60 from the Beach ) .. / Shopping & Tourist Attractions ! Exciting theme Rooms and Suites at affordable prices, Outdoor Splash-Pool / Jacuzzi Sundeck and Indoor Spa Pool and close-to many of Thailand's leading nightclubs, catering to all tastes.24 HR Security, Restaurant & Room-Service, Comp Breakfast & WI-FI. Celebrating 29 years of difference,.. a refreshing change from the banal,.. And just getting BETTER! The Penthouse Hotel, a possible alternative to your normal Hotel experience, but not for everyone! , Just 90 minutes from BKK International Airport, 2 HRS BKK City, Transportation /Airport / Hotel & Tours arranged. RESERVE ON-LINE ... more   less 
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