We have stayed here as a tour group mostly twice a year for the last three years. I will not add to the many reviews indicating just how niche and fantastic the Penthouse is as a concept. I have watched this hotel decline into the dirty roach-infested hovel that it is now. They are clearly not maintaining the building very well. Of the 5 rooms we booked in Dec 2013 only one had running water which was offset by a loudly whirring aircon that precluded sleep. The water that did come out became browner and browner and smelled badly. In fact the rooms all smelled and when I pointed this out they sent someone who simply grabbed a can of Baygon insect spray and attempted to "freshen" the air with poison. Despite the gas-chamber I gave up counting how many roaches I killed crawling around my room. The next morning I went down to reception to complain where I was greeted with a disgruntled guest who had actually called the police in to complain as the hotel was refusing him a partial refund. He was checking out for the same reasons we were. I went in search of new accommodation and returned asking for at least a partial refund. The manager said the best he could do was move us to other rooms. Other rooms that all had little or dirty running water. He said the problem was not the hotel's but the whole area. I went to a few restaurants in the immediate vicinity and adjacent to the place and all had clean running water. I said I would recount my experience on TripAdvisor and he he told me not to "threaten" him. This once great place is in desperate need of a complete overhaul. We will not stay there again.
- Official Description (provided by the hotel):
- An adult Boutique Hotel situated in the Very heart of Pattaya's renowned Nightlife and metres ( 60 from the Beach ) .. / Shopping & Tourist Attractions ! Exciting theme Rooms and Suites at affordable prices, Outdoor Splash-Pool / Jacuzzi Sundeck and Indoor Spa Pool and close-to many of Thailand's leading nightclubs, catering to all tastes.24 HR Security, Restaurant & Room-Service, Comp Breakfast & WI-FI. Celebrating 29 years of difference,.. a refreshing change from the banal,.. And just getting BETTER! The Penthouse Hotel, a possible alternative to your normal Hotel experience, but not for everyone! , Just 90 minutes from BKK International Airport, 2 HRS BKK City, Transportation /Airport / Hotel & Tours arranged. RESERVE ON-LINE ... more less
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