I have stayed at the Asia many times over the last ten years but this was ther first time in low season and we stayed for 13 nights at the full quoted rate. The place was empty for most of our visit except for the one night stops for bus tours and conference parties who I am sure were not paying the same rates as us .
As usual the staff, with the exception of those at reception, were very friendly and helpful and it was nice to be recognised and welcomed back by many of them. As many people have commented over the years the hotel is badly in need of a complete renovation but I knew what to expect and was happy to accept the quoted prices although it is now probably too much given the state of the place.
On the day of departure we did not leave the resort until 9.30 p.m. but the reception insisted that we pay a full nights charge instead of waiving this given our total spend, the number of times we have returned and the fact that the hotel was empty.
This total lack of flexibility will continue to drive loyal customers away and we now add two to this increasing number. We will never be back.More
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