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“No maid to clean the room”

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Amari Ocean Pattaya
Ranked #18 of 445 Hotels in Pattaya
Certificate of Excellence
Bangkok, Thailand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“No maid to clean the room”
Reviewed 22 March 2014

I stayed at executive floor for 2 nights. Everything is quite good, but surprisingly, during I stayed here, I went outside and go back to the hotel at 3:00pm.... The room is not cleaned, the waiting time for making up the room is more than 30 min.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Udomsak U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAmariOrchidPattaya, General Manager at Amari Ocean Pattaya, responded to this review, 9 September 2014
Dear Udomsak U,

Thank you for taking the time to provide your feedback from your stay. It is very much appreciated.

Whilst I am pleased you enjoyed your overall stay, I wish to apologise for the delay you experienced in having your room serviced and the inconvenience this caused. I am disappointed we were not able to meet your requirements and have discussed this with the Executive Housekeeper.

The point you raised provides an opportunity for us to improve our products and standards of service. Again, thank you for taking the time to bring this matter to my attention.

We look forward to welcoming you back on a future occasion.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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813 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (205)
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English first
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014 via mobile

It is now my 5th stay in Amari. Crew is dedicated and customer committed. I like very much the business lounge on the 19th floor. I regret always to not have enough time to take benefits of the beautifull gardens and swimming pool.

Stayed March 2014, travelled on business
Helpful?
Thank Titeu f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAmariOrchidPattaya, General Manager at Amari Ocean Pattaya, responded to this review, 9 September 2014
Dear Titeu F

Thank you so much for taking the time to provide your review regarding your stay with us. It is very much appreciated.

It is always gratifying for the whole team to receive feedback like this. Whilst we strive every day to deliver exceptional service, it is always nice to know when our efforts are recognised.

We look forward to welcoming you back to the Hotel on a future occasion. On behalf of the entire team at Amari Pattaya, thank you!.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aarhus
Level Contributor
114 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 12 March 2014

I stayed in the new tower and really liked it.

My room was spacious and bright – basically because there´s no wall between the sleeping area and the bathroom. In my opinion it works well. I had a shower and a tub.
There´s also a small balcony. Complimentary water bottles in the room.

Pool and garden area is really nice, offers plenty of space to relax!

Located at the northernmost end of Beach Road, so a bit away from the most hectic parts of Pattaya – but still within easy reach of restaurants, bars and clubs, if one so desires.

Breakfast was good, but I´ve had better in Thailand.
WIFI is against a fee – hopefully they´ll consider offering it for free! (Currently you´ll pay Baht 485 for 24 hours use…).

Definitely one of the top hotels in Pattaya.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Calle77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 March 2014

We have been staying at Amari Ocean Tower for 8 years every year and sometimes twice a year. It is a very comfortable hotel with delicious buffet breakfast. Rooms are comfortable and big. WE enjoy our 2 to 3 weeks there every year. It is also located at the quiet end of Pattaya Beach and its not at all busy there.

Room Tip: The Ocean View Pool view rooms are the best!
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 187Lorette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAmariOrchidPattaya, General Manager at Amari Ocean Pattaya, responded to this review, 9 September 2014
Dear 187Lorette,

Thank you so much for taking the time to provide your review regarding your stay with us. It is very much appreciated.

It is always gratifying for the whole team to receive feedback like this. Whilst we strive every day to deliver exceptional service, it is always nice to know when our efforts are recognised.

We look forward to welcoming you back to the Hotel on a future occasion. On behalf of the entire team at Amari Pattaya, thank you!.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2014 via mobile

This was one of the best hotels that I have stayed in, the breakfast had everything you could think of and the rooms were spacious, clean and luxurious. I would definitely recommend this to anyone visiting pattaya. The swimming pool was divine with it's swim up bar and peaceful surroundings. You get what pay for.

Stayed March 2014, travelled with friends
Helpful?
Thank Amy81832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guwahati, India
Level Contributor
306 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 7 March 2014

I was on a family holiday to Pattaya and we stayed at the Amari Ocean Tower hotel. Though Pattaya is a very resort type of place, staying here is quite regular but it was a good stay nonetheless. The rooms were not that big is what I felt, it looks really big as most rooms dont have bathroom enclosures which is quite annoying personally for me. I prefer proper bathrooms rather than blinds or seperators and walk in baths.
The location is good enough as it opens up to the beach but if you would like a private hotel beach to chill at, this isn't the place. Location otherwise is great as its on the begining of Beach Road but it becomes quite a long walk to Walking Street and you have to take a cab.
The staff were brilliant. The hotel even noticed my dad's bday on their systems and sent him a surprise cake.
Breakfasts are quite huge and sumptuous.
Ask while checking in for a sea facing room as the rooms that I stayed in had a view of the hotel next door.
All in all a happy stay at Amari

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PranavGoyal1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMAmariOrchidPattaya, General Manager at Amari Ocean Pattaya, responded to this review, 9 September 2014
Dear PranavGoyal1217,

Thank you so much for taking the time to provide your review regarding your stay with us. It is very much appreciated.

It is always gratifying for the whole team to receive feedback like this. Whilst we strive every day to deliver exceptional service, it is always nice to know when our efforts are recognised.

We look forward to welcoming you back to the Hotel on a future occasion. On behalf of the entire team at Amari Pattaya, thank you!.

Kind regards,

Brendan Daly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 March 2014

We chose for "SUITE LIFE" package and it came with ocean view Junior Suite rooms along with breakfast and Premiere Lounge facilities for 24 hours exclusive for privileged guests. They also served champagne in the room and really made us feel special. The views were absolutely stunning and the overall experience is surely one of the best. Though the rates are relatively quite higher but i feel its worth every penny and the hospitality of Amari is something to remember.

Room Tip: Junior suites have straight views of the beach and are just amazing. There are two rooms like that o...
See more room tips
  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rickychandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Amari Ocean Pattaya

Property: Amari Ocean Pattaya
Address: 240/2 Pattaya Beach Road | Pattaya Beach, Pattaya 20150, Thailand (Formerly Amari Orchid Pattaya, Ocean Tower)
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 445 Hotels in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Amari Ocean Pattaya 5*
Number of rooms: 297
Official Description (provided by the hotel):
Just a short 2-hour drive from Bangkok, Amari Ocean Pattaya is located in the peaceful northern end of Pattaya. Soaring 20 storeys into the sky over Pattaya Bay, you can enjoy unrivaled views and experience undeniable luxury. ... more   less 
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