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“Decent Hotel”

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Bella Villa Prima Hotel
Ranked #65 of 447 Hotels in Pattaya
USA
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Decent Hotel”
Reviewed 6 September 2013

My fiance and I stayed at this hotel during a short stop in Pattaya. It's a decent hotel. Nothing extravagant. The room was ok. They kept it clean. The internet kept kicking me off every so often, but it wasn't a big deal.

I would say that the setting in the room was a bit odd with the TV in the middle of the floor. It kept unplugging when we used the swivel. The balcony furniture could use an upgrade.

The breakfast was alright, but not a great variety. It was very close to the beach and not too far from Walking Street.

Overall, it was an ok stay. No complaints.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 16Diamonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 11 September 2013
Dear Khun 16Diamonds,

Warm greetings and thank you for choosing Bella Villa Prima as the hotel of choice and for taking time to share your feedback on tripadvisor relating to your recent stay with us.

We are very pleased to read your comments and glad that you found the location and service level of the hotel to your satisfaction.

We hope to see you again the next time you visit Pattaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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348 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
Kolkata (Calcutta), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2013

We thoroughly enjoyed our stay. the food was good, clean rooms, clean bathroom, everything was neat and tidy. Best part is its 2 mins walk from the beach and Alcazar show...

The receptionists were really helpful and guided us on the tour plans... I will highly recommend this for a holiday trip

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Explore_Earth_abc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 11 September 2013
Dear Khun Explore_Earth_abc,

Thank you for your valuable feedback which we received on 28 August 2013.

We are pleased that you had a positive experience. As we strive to meet our goal to continue to provide our customers with excellent service.

We are looking forward to see you again on your next visit at Pattaya
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 August 2013 via mobile

Location is near to beach. Rooms are okay.. First day we got upgraded to junior suite which was amazing but standard rooms are bit of conjusted.. overall a nice experience.. staff is also nice.. breakfast served was amazing. Indian food is not good to taste.. easy access to the beach road and other activities.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chanakya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 11 September 2013
Dear Khun Chanakya S

Warm greetings and thank you for choosing Bella Villa Prima as the hotel of choice and for taking time to share your feedback in tripadvisor relating to your recent stay with us.

We are very pleased to read your comments and glad that you found the location and service level of the hotel to your satisfaction.

We hope to see you again the next time you visit Pattaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolkata (Calcutta), India
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 August 2013

I went with family - 2 kids, wife, parents above 60 years age. We needed a spacious hotel, not far from beach, also not far from food marts. Bella Villa Prima is a good choice.

I did not opt for hotel food as you will find plenty of food stalls near by. I do not find any point spending 180 Baht extra per person for breakfast at this hotel. Afterall Thailand is famous for street foods, and we wanted to enjoy that. By the way street foods we found are hygienic and inexpensive. Atleast we did not fell sick.

This hotel is located in a lane (Soi) which is around 700 meters. On one end of this lane it meets the beach road, while the other end meets Pattaya Second Road.

From hotel to beach its around 5 to 7 minutes walk.
From hotel to Pattaya second road its around 4 to 6 minutes walk.

Pattaya second road is good for food and shopping. Just as you come out of this lane to Pattaya Second Road, you will find a bus stand with a food court. That was our place to have dinner. Good food at not so expensive price.

Now about this hotel.
Pros:
1. Good location, around 5 to 7 minutes walk to sea, while 4 minutes walk to opposite other side
restaurant.
2. Spacious Rooms, Lobby, BathRooms
3. Nice blue pool
4. Rooms and bathrooms are large & clean
5. Budget price
6. Near hospital in case of emergency
7. Nice balcony
8. Wifi
9. Likely a safe hotel, I used safe to keep valuable and did not lose anything.
10. Tea coffee available at lobby 24 hours


Cons:
1. Front desk does not understand or speak english. Its very hard to communicate with them. Forget about getting any tips for local visits.

2. Poor check in and Check out experience. Extremely long wait time. For me it took 45 minutes at front desk to check out. More than 30 minutes to check in. No proper documentation. They had to check lot of paper to find my reservation. In fact with my cell phone (which luckily some battery left), I had to re-forward them the reservation email. They allowed me to use Wifi for that.

3. I need to give at least 7 reminders before soap was refilled.

4. Do not expect any special requests/favors. They will very go beyond or provide extras to please customers. They hardly no what customer service means. I have seen guests complaining of filthy bed sheets, unclean room and hotel staff are shouting at their guests at the top of their voice. This leaves a very bad impression about the hotel. Any sensible hotel staff knows that customers need to be treated with politeness even in the worst of situation. I do not think staffs of this hotel knows that.

5. They are very tight in complementary supplies - 2 bottles of water, and only 1 or 2 sachets of tea/coffee. I do not understand how much they save with such cheap mentality of restricting complimentary room supplies.

Room Tip: Look for rooms at high levels. Pool facing have nice view, parking lot facing ones are quite ambianc...
See more room tips
  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AurobindoSaha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 11 September 2013
Dear Mr. AurobindoSaha,

Thank you for choosing Bella Villa Prima as the hotel of choice and for taking time to share your experience in tripadvisor relating to your recent stay with us.

Thank you for liking our location, rooms and hotel amenities. With regards with our staff customer service we would like to apologize for not exceeding you expectation. Please know that we are taking this incident to heart in focusing and improving our service.

Please be informed that we have a foreign staff from the Philippines who can speak and understand English fluently who help our local staff in term of communicating to our english speaking guest.

We hope to see you again on your next visit here in Pattaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Oslo, Norway
Level 5 Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 July 2013

If this was a review of the internet on this hotel it will be minus 1. The internet work about 2-4 minutes and then you has to log on again. We complain in the reception and nothing better because that, the true is that we stayed in this hotel a year ago and it was the same problem then, so no improvements about the internet.
Last year when we stayed in this hotel the people in reception did not speak 100% thai and very little english, this year I think most of the employment is thai but do not speak english. So when a westerner or a non thai approach the staff they seams to look the other way and ignore the customer.
Enough about that. I do like the room that is spaces and clean and light not boring dark that many little old hotel in Pattaya usally is.
They have small and nice pool but this time when me and my son was swimming in the pool 3 Indien man come and just took of their jeans and jump in to the pool in their underwear, so much bacteria’s in that pool so I decided not to swim any more…
They also had a gym I tried and its nice.
Can I recommend this hotel? Yes I can, if you don’t need the internet

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 7 August 2013
Dear Mr. Bob M.

Thank you for your valuable feedback.

Warm greetings and thank you for choosing Bella Villa Prima as the hotel of choice and for taking time to share your experience in tripadvisor relating to your recent stay with us.

With regards with our internet WiFi Connection please be informed that 2 days ago we have installed 3 industrial WiFi Antenna to give our guest the best WiFi connection while they are staying with us. As of 07 August 2013 we are in the process of adding 2 more industrial access point to provide superb connectivity in our WiFi network. For connectivity issue, our system is functioning well. However for security reasons once our system detects that its users does not have any activity in the net for 10 minutes it will automatically cut the connection and the user will have to log-in again using their respective username and password.

Please be informed that we have a foreign staff from the Philippines who can speak and understand English fluently who help our local staff in term of communicating to our english speaking guest.

Thank you for liking our clean and spacious room. We hope to see you again on your next visit here in Pattaya.
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South yorkshire
Level 6 Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 24 July 2013

My Husband and I stayed at this hotel in July for 8 nights, The hotel was spotless staff were very helpful.
Breakfast was good I enjoyed the sushi for breakfast, loads of fruit and salad and the usual fry up. Beds were huge, lovely bathroom. complimentary water in fridge everyday. Lovely quiet pool with bubble pool.. good location not too close the all the night time noise. So we got a good nights sleep. The aircon was a god send. Lovely shopping centre at the top of the street over the road.

Room Tip: ask for a quiet pool view room.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Del1269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 7 August 2013
Dear Mrs. Del1269,

Warm greetings and thank you for choosing Bella Villa Prima as the hotel of choice and for taking time to share your feedback in tripadvisor relating to your recent stay with us.

We are very pleased to read your comments and glad that you found the location and service level of the hotel to your satisfaction.

We hope to see you again the next time you visit Pattaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 June 2013

superb hotel nice big comfortable rooms sitting area for eating .good size flat tv.nice balcony very quite at night no bar noise or traffic.close to the beech.everything was first class.this is the seventh 3 star hotel I have stayed in pattaya.bella villa prima is the best and .excellent air con very quiet

Room Tip: pool side rooms have some bar noise.but not enough to disrupt sleep
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank donkey306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BellaVillaPrima, Public Relations Manager at Bella Villa Prima Hotel, responded to this review, 21 June 2013
Dear Mr. Donkey360,


Thank you for your valuable feedback which we received on 20 June 2013.

Warm greetings and thank you for choosing Bella Villa Prima as the hotel of choice and for taking time to share your experience in Trip Advisor relating to your recent stay with us.

We are very pleased to read your comments and glad that you found the location and service level of the hotel to your satisfaction. Thank you for your kind words and we will assure you that we will continue to improve and provide superb customer service for each and every guest of Bella Villa Prima.

We hope to see you again the next time you visit Pattaya.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bella Villa Prima Hotel

Property: Bella Villa Prima Hotel
Address: 138 M.9 Soi 4, Pattya 2nd | Naklua, Banglamung, Pattaya 20260, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #65 of 447 Hotels in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bella Villa Prima Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
92 well-appointed rooms and suites provide stylish decorated accommodation for guests. Located in the city a few minutes walking distance to shopping center, exciting nightlife and soothing Pattaya Beach area. With the ingeniously designed furniture and facilities, it is superbly modern and comfortable for long and short-term guests. ... more   less 
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