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“Annoying Experience”

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Bella Villa Prima Hotel
Ranked #62 of 447 Hotels in Pattaya
Malaysia
Level Contributor
83 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Annoying Experience”
Reviewed 28 January 2010

As soon as we tried checking in we had so much problems with the receptionist who misunderstood our booking with latestays and tried charging us extra. And she kept getting more and more flustered as she could not understand english properly and so could not understand what we were trying to explain over and over and over again. And then she contacts her manager who tried insisting that we pay the whole bill up-front, as if she was afraid we would cheat them. I found this highly insulting and very very annoying. After the receptionist realised her mistake (and this is after almost 1/2 hour of arguing) she did not even bother to apologize to us but just gave this fake smile as if nothing happened. And even the next day at breakfast they tried to charge us extra again! Even though the manager apologized the next day, it left such a bad taste in my mouth and i could not wait to leave.

Breakfast was very very limited. Staff were also not very friendly. Location may be good but i'd rather stay somewhere else than in this place cos it just ruined our holiday. Receptionists should really learn some english!

  • Stayed January 2010, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sabyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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  • Chinese (Traditional) first
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  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
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Additional Information about Bella Villa Prima Hotel

Property: Bella Villa Prima Hotel
Address: 138 M.9 Soi 4, Pattya 2nd | Naklua, Banglamung, Pattaya 20260, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #62 of 447 Hotels in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bella Villa Prima Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
92 well-appointed rooms and suites provide stylish decorated accommodation for guests. Located in the city a few minutes walking distance to shopping center, exciting nightlife and soothing Pattaya Beach area. With the ingeniously designed furniture and facilities, it is superbly modern and comfortable for long and short-term guests. ... more   less 
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