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“Attractively priced hotel with some management issues”

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Nova Platinum Hotel Pattaya
Ranked #211 of 442 Hotels in Pattaya
Seoul, South Korea
Level Contributor
168 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Attractively priced hotel with some management issues”
2 of 5 bubbles Reviewed 8 July 2012

I just came back from Pattaya and thought I need to share my experiences in this hotel. Basically nothing about the hotel itself but it is true that 80% of the guests are from India. The location itself is in the Indian/Arab quarter of Pattaya. It is unclear to me why so many Indians choose this hotel, mainly they come in groups. I have hardly seen none Indian couples or families during my stay.

Check-in:
Was ok, no big issues except that the elevator was out of service and had to walk up to the 6th floor.

Location:
Beach is quite a walk but the Pattaya beach is anyway not so nice to go in. If you would like to swim at the beach you should go to Jomtien Beach south from Pattaya. Walking Street is about 10 minutes walk but you will reach the most southern end of Walking Street. So if you would like to reach the Beach Road where the nice restaurants and bars are you need to walk quite a bit but it is manageable. Nearby you find plenty of convenient stores and just Indian restaurants but you can go to Beach Road.

Room:
I got a room in the old building and must say that it is and looks old. . E.g. the orange chair in the room was so old and dirty that I decided to cover it with a towel. It is ok to stay few nights but if you woulke to stay more in the room you should book a better hotel. Since there were some issues with my room like that the cicarette rests were not cleaned up and elevator still not working I complained and got a room in the new wing with a balcony. The room in the new wing is much better but came with a twin bed instead of a double bed.

Restroom:
The restroom of the old room was quite small the new room was much bigger and ok. It had a bath tub and a shower cabin. The amenities aren't world class quality so I used mine.

Pool:
The pools are ok and clean, maybe those are the best parts of the hotel. Some Indian guests didn't bring their swimsuits and swom just in their underwear that was inapproriate. The hotel seems to have this issue often, otherwise I couldn't explain why they had even an signboard saying you sould wear swimsuits. But those Indian guest didn't care about the rest, they just continued swimming in their underwear. I decided not to into the pool anylonger.

Breakfast:
The variety is ok, for this class of hotel I was surprised that they even serve fried eggs. They had everything which a 5-star-hotel breakfast buffet also had.

Check-out:
Was ok but took a long time until they had checked for any minibar consumption.

Management Issues:
I think that this hotel is understaffed. When we sit at the pool and wanted to have some beers nobody came so we had tell somebody at the looby. I asked the front desk to send somebody to pick up luggage for check-out (and I had a few large bags) nobody came. When checking into the new room the safe was not working, I asked to send somebody to fix - nobody came even after calling 3 times. I found out that there was a on-off-switch at the back. Overall if the management would take care the hotel would look much better. The staff is very friendly if you can catch them. Especially the new wing could be competitive.

Summary:
I am not recommending this hotel and so did nobody in our group of friends. The management issues and the old building are not a standard that you should accept. Of course, the cheap price is an argument, so if you would like to travel on low budget then you are welcome. But there are for sure other properties that might be also cheap but serve you better.

PS. I just realized that the good reviews below are mainly from Indian guests. Maybe there is something that I and the other non-Indian guests have missed..

Room Tip: Book the Executive wing. But I am not sure whether the Executive wing has also non-twin beds.
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  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wolfgang_FFM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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828 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
New York City, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 5 July 2012

Location:
It is not very near to the beach but very close to the walking street. So all the shopping spots are close to this hotel.
Rooms:
I really like rooms in this hotel. They were very tastefully done. There was a samsung lcd tv ( I dont remember the size, sorry), hair dryer, bathrobes etc. I felt room was very good for the money I paid. I am sure no one is going to fault the rooms in this hotel for the price paid.
Facilities & Food:
Pool was excellent but the gym is very small and not completely equipped. I just had breakfast for two days and it was decent. Nothing great and nothing bad, it was satisfactory.
Staff:
when I was checking-in, there was a thai lady at the reception and she was rude. I generally don't fault staff in any of the reviews but I had to mention this. We had to wait till the check in time as we were early, that is completely understandable and I am willing to wait but the way she told us to wait was quite rude. She treated us as if we were staying in her hotel for free..lol.

I recommend this hotel to anyone for the room and it's location. Staff behavior is sometimes out of control of the management and everyone may not have the same experience with staff.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChelseaFC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indore, India
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 4 July 2012

As an Indian my priorities are world class comfort to my family & make them feel special. This is the character of this hotel. They make us felt special.
Clean, spacious rooms, very modern coupled with latest maenities.
Superbly choosen breakfast items, all my family members liked it.
Excellent Gym, pool ... kids enjoyed the pool.
Overall highly recommended.

Room Tip: Any room is ok but prefer the new tower rather than older property.
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PankajIndore_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
96 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 4 July 2012

Good property, nice location. Need to improve their food service particularly the break fast. The approach to the customer is not very courtieous. The first hotel we have seen which charges you for a misplaced laundary bag from their room.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunilminocha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 July 2012

Quiet yet nicely located. Lot of Indian restaurants nearby. 'Saras' veg fast food joint next to Hotel serves great variety & quality Indian food.Great boon for veggies like us. Spacious & clean rooms with basic amenities. Nice swimming pool with decent fitness center. Co-operative staff. Nice breakfast. New wing has better rooms with balconies. WiFi & Internet is free.
Overall had a pleasant stay.

Room Tip: rooms in new wing have balcony & are much better.
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  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jmenghani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi, Delhi, India
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 22 June 2012

Excellent hotel for holiday. Good location. Good food. Very near to walking street. But not near to shopping malls n market

Room Tip: Good to stay. No complaint.
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vikas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

on my second trip to pattaya, i stayed at nova platinum and its was a good experience . it has a great pool, nice big rooms and good food. overall a good bargain for short trips

Room Tip: for first timers in pattaya, its a safe and a good bargain
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dramitvij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Nova Platinum Hotel Pattaya

Property: Nova Platinum Hotel Pattaya
Address: 562 Moo 10 Pratumnak Road | Banglamung, Pattaya 20260, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#58 Spa Hotel in Pattaya
#93 Luxury Hotel in Pattaya
Price Range (Based on Average Rates): £
Hotel Class:4 star — Nova Platinum Hotel Pattaya 4*
Number of rooms: 270
Official Description (provided by the hotel):
Nova Platinum Hotel is a located in South Pattaya just a 5 minute walk from the Walking Street and Pattaya Bay. The hotel has 3 low rise buildings, with a total of 270 well-appointed guestrooms. All rooms feature a 32” Samsung LCD TV, DVD player, hairdryer, scale, minibar, tea/coffee making facilities, safebox, free wi-fi internet access and an array of modern facilities. ... more   less 
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Also Known As:
Nova Platinum Pattaya

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