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“Its a self service hotel”

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Nova Platinum Hotel Pattaya
Ranked #227 of 458 Hotels in Pattaya
Reviewed 19 November 2012

1) this hotel is in a decent location accessible to basic needs and tourist attractions.
2) I dont wanna give this hotel beyond 2 stars reasons
a) very pathetic service.
b) they have problem with asians and are racist.
c) the staff is never interested in understanding your basic needs .
e) rooms are not fully functionally equipped most of the times.
f) room cleanliness was good when we entered for the 1st time and there after hygine of the room was not maintained on daily basis unless you shout out loud.

i would say if you actually looking to realx and enjoy the amenities of the hotel this is not the place to stay.

if your just a adjustable traveller and have no other choice then u can game in for it

and dnt have high hopes for the breakfast its the most saddest part as u dnt have anything good accept the normal one such as breads,2 fruits,omletes, boiled egg,3 type of juice,tea and coffee and cornflakes dnt expect any thing beyond this.

INDIANS FOR GOD SAKE Dnt go to this hotel ever or els u will loose your self respect.

  • Stayed: November 2012, travelled with friends
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Thank manny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 22 November 2012

Dear Manny M,

Greetings from Pattaya,

Thanks for taking the time to write your review,

I am very sorry that your stay did not live up to your expectations.

I will definitely look into all comments expecially regarding our Rooms and the level of cleaning you received.

We are in the process of making improvement to all areas of our property including our rooms and we have just made some positive changes to our offerings at Breakfast as well.

We hope to have the opportunity to welcome you back to the Hotel again and provied the level of service you expect.

Kind regards,

David Roberts
General Manager

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Reviews (843)
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385 - 391 of 843 reviews

Reviewed 18 November 2012

Didn't know what to expect but arrived and was escorted to my room in one of the 3 buildings and was pleased with the quality and space of the room. Breakfast in the morning was a good experience with great staff who were going out of their way to serve you, although buffet I didn't have to get anything myself, all done with a great Thai Smile.

Good location, close to the action of Pattaya but not right in it. Understand hotel has new management and seems staff is happy about it and this guest too.

Well done!

  • Stayed: November 2012, travelled with friends
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Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 19 November 2012

Dear msmetsers,

Greetings from Nova Platinum!

On behalf of myself and the team here thank you for taking the time to write such a nice review on your stay with us.

We are glad you enjoyed the spacious rooms and helpful staff at breakfast and I will make sure I pass these comments on to the team.

Look forward to welcoming you back again on your next visit.

Kind regards,

David Roberts
General Manager

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Reviewed 10 November 2012

We had a repeat stay in the Hotel and found all the Management Staff had been replaced
Most of the Staff were very helpful, but front of House staff were very disinterested in Customers to the point of being RUDE.
sHAME..how come such a big change.
Anon

Room Tip: Stay in the new Wing
  • Stayed: May 2012, travelled as a couple
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1  Thank selskar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 19 November 2012

Dear Selskar,

Greetings from Pattaya,

Thanks for your review recently and glad you chose to return back to Nova Platinum.

Sorry to hear you did not get the service you expected from out Front Office team, this is not the impression we strive to make especially to those that have been loyal returning Guest and I will make sure this is addressed with our team.

We hope you will still choose to stay with us on your future trips to Pattaya and look forward to welcoming you back.

Kind regards,

David Roberts,
General Manager

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Reviewed 7 November 2012

Very close to Walking street and Beach road, great if you want to be close to shopping and restaurants.
Rooms were very clean and comfortable, a little older but still good value for money.
Ordered Rooms service a couple of times and food was good...overall enjoyed it, friendly staff and great fun relaxing by the pool....
Recommend if you are looking for value for money....

  • Stayed: October 2012, travelled with friends
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Thank Angbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 19 November 2012

Dear Angbkk,

Greetings from Nova Platinum!

Thank you for taking the time to write on your experience with us and were glad that you enjoyed the location and our pools two of the unique features of your property..

We look forward to welcoming you back again on your next trip to Pattaya!

Kind regards,

David Roberts
General Manager

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Reviewed 3 November 2012

We stayed here from the 22nd October to the 28th October, from the outside the place does not look too much, but when you walk through the doors its very grand and beautiful.
The place was spotless the staff were friendly and quickly checked us in, showed us to our room which was in block 3 on the 6th floor, As we walked along the corridor there as view of the sign of "Pattaya city" which on a night changes colour.
The room was black and white and very up to date, we put our cases in the room and went to investigate the area, the hotel is just far enough away from the main strip but easy to walk to some nice gift shops (but do haggle about the prices) whilst some items are cheap and OK to pay the price, they do like to haggle so reduce the amount you they say and work up wards.
The hotel is very close to the viewing point to look right over the bay and a cheap taxi ride for 150 BHT.
We had a meal in the restaurant (fish and chips) and this was excellent value and loads of food. We also had spaggatti bolognaise which was excellent and the prices were excellent.
Both pools were ideal, 1 were you can just relax on the loungers and dip in the pool the other had a slide and pool bar,
The maids came in every day and changed the towels and sheets, very polite and anything you asked for they tried to accomodate.
We will be staying here again, as some of the reviews seemed harsh, but that must of been the people as I think this is an excellent hotel.

Room Tip: Be very wary of the young girls a little up the road from the Hotel. I had my gold bracelet taken of...
  • Stayed: October 2012, travelled as a couple
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1  Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 5 November 2012

Dear Keith W,

Greetings from Nova Platinum and thanks for your 5 star review!!

I am happy to hear you received a warm welcome from our team and enjoyed your room and the rest of our facilities.

Our location is fantastic and close to everything that Pattaya has to offer...

I am glad you experienced the friendliness of our staff as well as the food in Zia, yes the Fish and Chips are excellent!

I will be sure to pass your comments on to our team and we look forward to welcoming you back to Nova Platinum on your next trip to Pattaya!

Kind regards,

David Roberts
General Manager

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Reviewed 28 October 2012

i stayed there 2 times, i love to stay again & again, nice reception staff, helpful, always smiling. very near to walking street just walking distance of 5 minute. hotel has 3 wings, all wings has different taste, swimming pool located at centre of 3 wings, its amazing pool, you can enjoy your drinks while inside water. staff is very cooperated, they always in a helping mood, last time we don't liked one room location and requested for a change, without any wrinkle on forehead they made efforts and alloted another good view room to us. thanks. Good breakfast, clean washrooms. only issue is no open balcony but room has big mirror walls which give you feel like you are in a big room. if you are alone in room then also you would find yourself in mirror and dont feel alone... ha ha...
overall experience is good, i prefer to say in queen size bed, i don't like twin beds. so would like to prefer their room having double bed.

Room Tip: Ask for kingsize bed room, if want to spend little more than ask for executive wing, there you will...
  • Stayed: March 2012, travelled with friends
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1  Thank Bhups2731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 1 November 2012

Dear Bhups2731,

Greetings from Nova Platinum!

Great to hear that you enjoyed your stay with us especially our fantastic Pool and Pool Bar which is one of the highlights of our property.

We appreciate positive comments about the friendliness and flexibility of our staff and I will be sure to pass this on to our team.

I hope your stay with us made your trip to Pattaya a memorable one and we look forward to welcome you back again on your next trip.

Kind regards,

David Roberts
General Manager

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Reviewed 13 October 2012 via mobile

Go to pattaya for a honeymoon then nova platinum is the place.
Excellent location very clean and great service.worth whatever you pay.
Well located and neatly designed hotel.
Its located near the beach
and the shops on south pattaya.
Dont miss ripleys believe it or not ,
Very close to the hotel and its amazing.
Suraj

  • Stayed: October 2012
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2  Thank Sunish01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David R, General Manager at Nova Platinum Hotel Pattaya, responded to this reviewResponded 16 October 2012

Dear Sunush01,

Greetings from Nova Platinum,

Thanks for taking the time to share your positive feedback, glad we could be a part of your honeymoon experience!

I will share all of your positive comments with our team and we hope to welcome you back again to Nova Platinum in the future...

Kind regards,

David Roberts
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Nova Platinum Hotel Pattaya

Address: 562 Moo 10 Pratumnak Road | Banglamung, Pattaya 20260, Thailand
Region: Thailand > Chonburi Province > Pattaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#59 Spa Hotel in Pattaya
#97 Luxury Hotel in Pattaya
Price Range: £27 - £58 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Nova Platinum Hotel Pattaya 4*
Number of rooms: 270
Official Description (provided by the hotel):
Nova Platinum Hotel is a located in South Pattaya just a 5 minute walk from the Walking Street and Pattaya Bay. The hotel has 3 low rise buildings, with a total of 270 well-appointed guestrooms. All rooms feature a 32” Samsung LCD TV, DVD player, hairdryer, scale, minibar, tea/coffee making facilities, safebox, free wi-fi internet access and an array of modern facilities. ... more   less 
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Also Known As:
Nova Platinum Pattaya

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