I have stayed at over 500 hotels in my life. This is one of the worst serviced hotel.
I stayed at this hotel once about 5 years ago. Even now, their service has been the same, or worse.
I checked in about 11pm. The front desk man called Song was sleeping on the desk. He did not want to work at all. And he left his job to the lady. And the attitude of lady was also so bad. She has no respects to the guest. She seemed to be in anger. And it takes so long time just to check-in. A boy Song was lied face down on the desk, and did nothing. Then I went outside with my friends , and asked to him to issue another key. Becuase the key did not work. He let the bell boy to do this job. But the bell boy did not know so well about this. So it took about 10 minutes. And I come back to hotel at around AM1:00. Song was lieing down on the sofa in the lobby, and playing game with his mobili phone. I just could not believe it. The sofa must be for the guest, not for a staff. He is really a lazy boy.
On the following day, I called the front desk to ask the room number o my friends. The lady told me to call back. I have been waiting for her call back for half an hour. But she never called back to me. Then, I pass the front desk, the lady was chattering with her friend.
It's just unbelievable. I will not stay at this hotel any more. Even at free of charge, I won't.
- Official Description (provided by the hotel):
- Nova Platinum Hotel is a located in South Pattaya just a 5 minute walk from the Walking Street and Pattaya Bay. The hotel has 3 low rise buildings, with a total of 270 well-appointed guestrooms. All rooms feature a 32” Samsung LCD TV, DVD player, hairdryer, scale, minibar, tea/coffee making facilities, safebox, free wi-fi internet access and an array of modern facilities. ... more less
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- Also Known As:
- Nova Platinum Pattaya