We had no choice with this hotel and were forced to take a room as the only solution quite late on our arrival in nova gold. They told us they can't accommodate us in nova gold due to some hotel maintenance issue and this was the only alternative they could provide us. We were upgraded on insistence of my husband who was greatly annoyed. We were lodged in an executive room which had two single beds and not a double one. After a repeated request the only thing they promised to do was to join the beds. But this too was not done. After our check in we had to request again and wait for 15 mins just to join the beds. We requested for a double quilt thrice since the day of our arrival. But this request was unheard. And we had to make do with two single beds which slides around with two separate quilts and to add to it. Bedsides which were really far. We had a complimentary dinner which on confirming time and again, the restaurant staff was unaware of the same on our arrival in the resto. They didn't have any clue neither were they helpful. We were told we were to be shifted to another restaurant in the hotel which was serving a buffet. We had the buffet after being made to wait for good 15 minutes. After the dinner both me and my husband had a bad stomach upset and had to cancel our night outing. The room is good well equipped, but not cared for much. The ceiling is chipping, the housekeeping is not at all clean. The WBC was not in a good condition. The pool though is really nice with a slide. The jacuzzi is also very good. It is quite nice to enjoy a swim and a drink at the pool bar. The location is very good. Lot of indian restaurants just outside the hotel. Very close to walking street and beach. I probably may not return to this one after such disappointment. Many other nice hotels in the same area.
- Official Description (provided by the hotel):
- Nova Platinum Hotel is a located in South Pattaya just a 5 minute walk from the Walking Street and Pattaya Bay. The hotel has 3 low rise buildings, with a total of 270 well-appointed guestrooms. All rooms feature a 32” Samsung LCD TV, DVD player, hairdryer, scale, minibar, tea/coffee making facilities, safebox, free wi-fi internet access and an array of modern facilities. ... more less
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- Also Known As:
- Nova Platinum Pattaya