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“Good location, speedy wifi” 4 of 5 bubbles
Review of De coze' Hotel

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De coze' Hotel
Ranked #447 of 752 Hotels in Phuket
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Good location, speedy wifi”
4 of 5 bubbles Reviewed 1 May 2014 via mobile

The hotel was located in Patong area, within walking distance to Bazan night market & Jungceylon plaza. It's also within walking distance to Simon Cabaret. The room was spacious with reasonable price, but you can only have 2 persons in 1 room (although you book suite room), you have to pay additional fee for extra person. Wifi was fast, breakfast was simple but quite decent. There's a nice and cheap restaurant near the hotel, the receptionist will tell you the name (near 7-11). The only disadvantage was the main road was under construction, so it was dusty and a bit dangerous with many holes.

Stayed March 2014
Helpful?
Thank Elisamayasari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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91 reviews from our community

Traveller rating
    25
    42
    13
    6
    5
See reviews for
8
47
5
1
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Thai first
  • Turkish first
  • Any
English first
Kinnegad, Westmeath, Ireland
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

Stayed in this hotel for 6 nights last week and I couldn't fault it. Considering the fact that Phuket itself is quite dirty and smells like sewerage, this hotel was so modern and clean. The bedrooms themselves were lovely and two bottles of water are provided free of charge each day for guests. The cleaners were extremely attentive and even if you asked them to come back and clean later in the day, they were more than happy to do so. It takes about 10mins to walk to Jungceylon shopping centre, where there are some lovely restaurants to eat, and another 5mins to Bangla Road. I always got a tuk-tuk home at night which costs 200Baht to everywhere in Patong. Breakfast wast plentiful, even if it wasn't my time of grub! I stuck to toast as I didn't fancy prawns and noodles for breaky! All in all, the staff were very attentive and the location was good. It's a hidden gem among the filthy streets of Patong!

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 26 January 2014

Stayed for 4 nights in December 2013. I love the stay at this hotel although it was pretty far from bangla road and the beach (but who cares if you can rent a bike from their sister hotel just 2 minutes away) The main road outside is under construction, which will probably complete in late 2014 or 2015. Breakfast was quite limited.The room was okay to begin with. Spacious & clean. They even did a love swan towel for us as it was our anniversary. They will provide you free towels usage if you are going to the beach or snorkeling. Just remember to return them back upon your return to hotel after activity. The hotel is pretty a hidden gem, so it's better to book the hotel airport transfer at 700 baht (for first timers,usually) Will recommend to my friends!

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank HaneyDanielle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coffs Harbour, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

The staff are very friendly. The bedrooms are a good size. Pool is very cold. Breakfast is yum with lots of choice. There is always a staff member at reception. There is a taxi service and family mart ( groceries) just up the road. The bed is hard. It only takes 10-15 mins to walk to the shopping centre and beach. It only costs 200 baht= $6 for a taxi (tuk tuk) to the shopping centre and beach. At night time it's a little more 300baht= $9 for one way. We got our clothes washed at the de coze hotel and we got it back really quickly.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KaylaAvery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broadbeach, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

I loved my stay here.

It is true that the road by the hotel is not finished it did not bother us! We did not mind the 10-15minute walk to get into the Patong streets. It was nice to be close to the excitement of the city without having to stay next to all the noise and bustle.

We felt safe walking this road at night and had no problems with it.

The staff were very kind and sweet. They tried their best to help you when needed. We booked a tour to Raya island through reception and a taxi service back to the airport.

The buffet breakfast was incredible with so many options. The rooms were a pretty good size and I liked the shower and water pressure. There were times when the water went cold for a few seconds but then again you are in a third world country. Nothing major. The bed was a bit hard but we still slept fine.

We found a laundry service by the hotel for 50baht a kilo and it left our clothes smelling amazing!

As a tip: take a van or taxi to the hotel when checking in because it is a bit hidden and hard to find.

Overall we loved this cute little hotel.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shahhin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 29 December 2013

stayed for 5 nights, staff very helpful, rooms very clean. 15 min walk from the beach 30 min walk to bangla road. found it a bit difficult to find on a wee back road. hotel stands out compared to everything around it. breakfast was also nice although after the 3rd day there was a rat running around the kitchen/dining area. i told staff but they didn't seem to bothered, pronely very normal in phuket. all round good stay tho would recommend

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Steven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 28 December 2013

stayed as a couple for 2 nights. we stayed in the superior type B room on the 25 Dec and Suite on the 26 Dec.

Rooms review:
Superior type B room (ROOM 502) was good. It was clean and well managed.

Suite (ROOM 602) was disappointing considering it is the best room Decoze has.

First, entry into the Suite and we noticed that the bathroom walls paint has come off. It was not well painted. Nothing we can do about it and hence we did not make a fuss or inform the reception of the room condition.

Second, one of the yellow romantic desk light on both side of the bed is spoiled. We informed the reception and it was replaced with a white light. It is disappointing as the reason they gave was that they do not have a spare for the yellow light bulb. We were understanding and did not insist that they changed into the yellow light bulb and accepted it.

Third, the bathroom washing basin was stuck, we informed the reception and it was resolved in 15 minutes, no sweat.

Fourth, this is the most annoying problem of all. The bathtub stopper was missing! We informed the reception and asked them nicely to replace the stopper and as usual they were out of spare as well and one of the older lady receptionist gotten very very defensive and was rude to us. Which mean we have to accept a substandard SUITE (so called the best room of decoze) at the FULL PRICE!

The receptionist has suggested to downgrade our room to DELUXE room WITH NO REFUNDS and has shown us the room. Why would i downgrade my room but paying the full price of a Suite? Secondly, the DELUXE room shown to us was not even complete! The floor is still cemented without the tiles as per advertised on the website and brochure. This problem is not resolved!

I have a feeling that the Suite has been left empty for quite some time and hence the issues above. I have also noted dust on the kettle and the cups which all suggesting that the room has been left empty.

Im still looking for an official complain portal which i can forward my grievances straight to the Decoze management.

Breakfast was okay with a range of choices.

Conclusion:
AVOID THE SUITE ROOM at all cost!
Receptionist has badddddd english.
Considering that IF I did not upgrade my room to a SUITE, I would have enjoyed my holiday more and hence POOR rating is most fit.

Note the Decoze management if you are browsing this comment:
1. Please improve your receptionist's fluency in English.
2. Please do CHECK YOUR SUITE THOROUGHLY BEFORE letting us to check in.
3. Please improve your receptionist's manners in handling customer's grievances. In specific the particular older receptionist that was on duty at night on the 26th December. I might have rated the service as Very Good if this does not happen.

Room Tip: Avoid the Suite at all cost! (Room 602). Not sure about the other SUITE room
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank dankers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about De coze' Hotel

Property: De coze' Hotel
Address: 162/147 Phang Muang Sai Kor Rd., Patong, Kathu, Phuket 83150, Thailand
Region: Thailand > Phuket
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #447 of 752 Hotels in Phuket
Price Range (Based on Average Rates): £
Hotel Class:3 star — De coze' Hotel 3*
Number of rooms: 43
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