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“Clean, comfortable and good location”
Review of Dalat Plaza Hotel

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Dalat Plaza Hotel
Ranked #20 of 77 Hotels in Da Lat
Ho Chi Minh City, Vietnam
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Clean, comfortable and good location”
Reviewed 12 April 2014

After leaving another hotel early due to poor conditions we stayed at the best western Dalat for 1 night.

I found the staff to be helpful although their English was limited, my partner left our laptop in the room and housekeeping contacted front reception who called us.

Breakfast was mostly asian, however they had fresh juice, egg station, bacon, and cereal for us western breakfast lovers!

Would have loved a bath to relax in though!!!!!

Bed was comfortable, room was clean and neat overall a good experience, and good value for money, after all it is Vietnam and not the Hilton sydney!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michelle L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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226 reviews from our community

Traveller rating
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    19
    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
London, United Kingdom
Level Contributor
102 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 10 April 2014

We paid about £25 for 1 night B&B for 2 people which is not much at all.

The room was clean but had a very strong smell of smoke despite being a non smoking room. When in the bathroom you could smell cigarette smoke coming through the vent.

The breakfast was pretty awful but then as I say we did not pay much so did not expect much. The food that was meant to be served hot was actually cold and it was just generally very poor quality food.

They also play music in the corridors which appears to go on 24 hours a day. You are able to hear the music when in your room with the TV on. I therefore rang reception and asked them to turn the music off which they did straight away.

Good location right by the lake. Heads up - If you want a map you have to pay for one and the maps are in Vietnamese. They have 2 computers in the lobby you can use free of charge. In standard rooms you do not get A/C and we took a free standing fan from the corridor and moved it into our room at night.

I would not stay here again, there are nicer places for similar prices.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abcdefg186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TonyHoa1, Giám đốc bán hàng at Dalat Plaza Hotel, responded to this review, 17 July 2014
Thank you for your comments concerning your check in at the Best Western Dalat Plaza Hotel. I appreciate your taking the time to write and hope you will accept my apologies for any inconvenience you experienced.

I am disappointed we failed to give you the fine service and consideration we strive for with all our guests – the type of service we pride ourselves in. I have investigated your comments and will take steps to ensure that the problems you experienced do not happen again. My staff will also be made aware of your comments and we will all take immediate corrective action.

We appreciate your patronage and hope you will stay with us at the Best Western Dalat Plaza Hotel the next time you are in Dalat City. I can assure you we will do everything we can to make your stay a comfortable and happy one as we illustrate that what happened to you was an unfortunate exception to our normally high quality of service.

Thank you & Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Da Lat hotels

Manchester, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 April 2014

I feel a little mean only rating this hotel as 'average' because it's not bad at all. It's just that hotel standards in Vietnam are now so good that this hotel now lags a little behind some of its competitors.

The frontage to the hotel is lovely, in a classical style that would not be out in place on the Riviera. Location wise, it's in a great position, with nice views over the lake and town. No problems finding one's way back at night, as it's such a visible presence.

Staff were always friendly and helpful but the rooms were not quite up to the standard to which we had become accustomed for similar class hotels during our trip. As another poster noted, the rooms could be straight out of the 1970s and whilst a reasonable size, the 'superior room' that we had was a little dark. The room was clean and the bathroom was fine, although again a little dated. Nice, powerful shower though.

Breakfast was included and there was a very good choice of Asian and Western dishes, which were of decent quality.

Should you be taking the airport shuttle, it will collect and/or drop off at the hotel and is very good value.

We were able to obtain a very good deal via Tripadvisor (around $20 per night), which was fine for what we got. Had we paid more, we might have found better value elsewhere.

I think that with an upgrade to the rooms, this would be a top choice for Dalat but at the moment, unless one finds a special deal, there are likely to be better choices within the price range.

Room Tip: Try to get a high floor for the best views.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Templeton100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 March 2014

Hate to write bad reviews but this hotel looks like it's straight from the late 70's. Rooms are old, buffet breakfast is only Asian, the worst part was the tour desk/ front desk that booked us in a tour they offered for Langbian mountain and many other places, but the tour kept us in the city all day. Was the worst day of our trip to Vietnam. The location is also just outside of all the restaurants ( 10-15 minutes walk). there are better options in Dalat

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Cloee83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oviedo, Florida
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 March 2014

We had an room in the 6th floor with an amazing view to the park. The room was more than big with a great wooden floor. The room and bathroom was really clean. We stayed in a lot Best Western in US. We can tell you this one is more than Best Western Standard!!! We slept very good. It is really good located. We could really recommend this hotel.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
4 Thank MirStef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent, England
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 March 2014

My first visit to Dalat and I used tripadvisor to pick this hotel. This is a large hotel in a good position near the lake and also the town (5 minutes into the centre). The hotel has been kept in good condition and the room was large and well decorated with a very nice ensuite bathroom that had a shower with strong hot water at all times. Breakfast was a large and varied buffet that included a chef making fresh omlettes to order. We also ate in the restaurant for lunch and dinner and the food and service were excellent. The staff do not speak English well unfortunately but we were able to rent a motorbike from the hotel to visit more distant sights and this was at a reasonable cost (150,000 dong = less than £5). This hotel is a good choice for exploring Dalat providing excellent quality at a very reasonable price.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trailfinder58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hays, Kansas
Level Contributor
440 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 298 helpful votes
Reviewed 5 March 2014

We stayed here for 4 nights and enjoyed our stay. Room is large and nice. A good breakfast buffet. Staff is helpful, but English is not too good but still can communicate. Hotel is in a good location within an easy walk to the city market area and the lake. A couple of cons. There was no air conditioning in the room. There is one vent in the bathroom, but not enough to cool the room in the afternoon. There was one window we could open but no screen. For a place depending on tourism, the staff knows very little about attractions in the area. They can only direct you to tour companies. No one at the hotel even knew where the tourism office is located. It is about 1/2k past the hotel along the lake and worth a visit. But even with these cons, I would stay here again. If you fly into Dalat airport which is about a 30 minute drive from the city, take the airport shuttle bus instead of a taxi and it is less than a 1/3 of the price. They will also take you to the Best Western. I think you wil enjoy a stay here.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank kuyals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dalat Plaza Hotel

Property: Dalat Plaza Hotel
Address: 19 Le Dai Hanh Street, Ward 3, Da Lat, Vietnam (Formerly BEST WESTERN Dalat Plaza Hotel)
Region: Vietnam > Lam Dong Province > Da Lat
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #20 of 77 Hotels in Da Lat
Price Range (Based on Average Rates): £
Hotel Class:3 star — Dalat Plaza Hotel 3*
Number of rooms: 91
Reservation Options:
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