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“Overcharged for accommodation” 2 of 5 bubbles
Review of Ana Mandara Villas Dalat Resort & Spa

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Ana Mandara Villas Dalat Resort & Spa
Ranked #3 of 73 Hotels in Da Lat
Certificate of Excellence
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Overcharged for accommodation”
2 of 5 bubbles Reviewed 13 October 2013

We had a lovely time but unfortunately at check out ended up paying a rate we think was overpriced for the room we stayed in. We complained to say that we only stayed at a smaller room and not in the 39.5sqm studio but did not stand a chance. They suddenly insisted that the small room we had was a studio and it was more expensive as it was located on the 1st and not ground floor. Very disappointed with the level of sophistication as we expected more!

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Amarillo222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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583 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Oxford, England, United Kingdom
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

This is a very different place indeed, but very nice!! We were to friend traveling across Vietnam and had the chance to stay 3 nights at this resort! Dalat climat is a lot cooler than the rest of Vietnam and we were amazed by the cheminee and the beautiful electric heater but we enjoyed it in the evening! The room was beautifully decorated French colonial style with poster beds antic bathroom, but very homely! Lovely complementary cookies and teas and arrival, and aromatherapy oil on demand, pillow menu, irresistible spa treatments, delighful slate heated pool and beautiful gardens under giant pin trees.... What more to say, a how not to love this place!!! Unique!! I forgot the restaurant and the food, out of this world!!

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChristineBlancher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 30 September 2013

We stayed 6 nights and probably the highlight for us was the cool weather and the scenery. The resort was quite a surprise, we have not stayed anywhere quite like this resort. It is obviously catering for the many thousands of Vietnamese people who come to the highlands to escape the heat on the coast. The "villas" are actually large old houses that are divided into 3 or 4 units where the guests in each house have to share a living room and dining room. Not ideal, we certainly did not want to share these facilities with people we did not know and who were mostly non english speaking people. The rooms are badly in need of maintenance and some updating. The garden areas were untended and badly in need of weeding and grass mowing. This gave the area which could have been spectacular an unkempt look. On the plus side, the staff were very accommodating and helpful and the restaurant was very good serving excellent Vietnamese food. The bar area was also quite good and a nice place to sit and have a quiet drink in the afternoon. The resort is situated in a very pretty area and the views from units are lovely. Sadly, I would not recommend this resort to my friends. However with a little research into meeting the needs of travellers and some repair and renovations, this could be a very nice place to stay.

Room Tip: Ask for a unit that does not have shared facilities if this a concern
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  • Stayed September 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 3 September 2013

We booked the Ana Mandara, because we've been to the same brand in Nha Trang, and we simply loved the concept (with a very thoughtful eye for details, the rooms were little wonderlands). We thought Ana Mandara Da Lat would be the same.

It is, however, completely different.

The rooms are old. This is part of the concept, as the "villas" seem to be real, old houses, redone into a hotel compound. There's a certain charme to the idea of living in a "real" Da Lat villa and the furniture supports that idea: You have the old style bathtub, the light switches look as if they date back 50 years ago, there's a fireplace, and everything is a bit heavy and dark. It's like your grandmother's house or your great-grandmother's house, including the fact that you'll never get the temperature of the shower right, and will either freeze to death or burn yourself with piping water. It COULD be cozy. Except for the fact that they rent out the villas (depending on the size of the houses) for 2-6 families. We shared our villa with 3 other families.

And there's the big flaw: The walls of the houses have apparently never been designed to be anything else than normal inside walls. Meaning: They are thin. You will be woken up at 6 am in the morning, because your neighbours watch the news on Vietnamese TV. If you want to take a nap in your room at 1 pm, there will be kids shouting or adults talking or music TV running. It's like in a neighbourhood. Or: It's like in a nice little backpacker hotel. Point is: This is no backpacker hotel, they charge you quite a lot of money and think of themselves as a high class hotel. Our complete ground floor was a huge area like a living room with a small veranda, but it was completely useless, because it was supposed to be shared by "everybody". Now, obviously, if you put 4 groups of strangers into one house, nobody will use the "common room". For what? This might be great place if you are actually travelling with a big group of people - but that's not what you expect from a hotel that is supposed to be a hideaway.

It gets even worse:

The main path, a cobble stone path, leading through the forestry compound, looks like a nice walking path connecting the different villas. In reality, it is the only way for the people living on the other side of the hotel to go to work or go to town. Your "lovely path" is, in fact, a street. There will be motorbikes. There will be even small cars. Some motorbikes drive careful. A lot do not. They drive like Vietnamese drive on a normal street. This is not a place to come with your kids. It is certainly not a place to let your kids run around unattended. If you walk to the end of the compound, the cobble stone path turns into a mud path and goes straight on into a neighbourhood of peasants and poorer people. There are wild dogs barking. There are strangers in shaggy clothes walking around your villa. In the evening, the hotel puts up some guards, but it obviously can't hinder people to go to work. You will go to sleep with the sound of the karaoke machine of those neighbours. (If the TV next door is not louder than the karaoke machine...).

I've never seen such a strange concept of a hotel, that does not really seem to know what it wants to be or what it wants to represent. Some of the views around the compound are outright ugly. The hotel borders some kind of shantytown of Da Lat, the tin roof kind of suburb. Maybe they want to make a point that poverty still exists in Vietnam. It's just not exactly what you want to see on your way from the restaurant to your bed. Also, the whole compound looks a bit muddy, and old, and the plants are not really tended to. I don't expect an English garden, but this is not "nature" neither, this is just some plants, a street and earth and mud.

The food is, as in all those high class hotels, overpriced, and of mixed quality. The breakfast buffet is actually very nice, the potatoes are crispy, the asian soup corner is the real deal, and they know how to do omelettes. Same is true for the dinner buffet. Eating à la carte is disappointing though. The risotto was simply disgusting.

There is one strong point about the hotel, which is the pool. It's a small pool, and it's heated, so it's not for you, if you are a swimmer and you want to do 1-2 hours of exercise, but it's a very nice place to jump into the water, especially in the evening, when Da Lat gets cool, and the warm pool water is exactly what you want.

The service is also nice, staff was very friendly, restaurant personnel was very attentive. The manager though, who seems so eager to comment here on tripadvisor seemed much less eager to ask the guests how they liked their stay. I could have told him all those things in person.

All in all... I have real difficulties to rate this place. It shows flashes of real nice ideas, and it could be a real gem, but you would have to change a lot. Starting with renovating the houses. And getting a garden architect in to do something about the compound.

As it is at the moment, I can't recommend it. The Ana Mandara is just not what it claims to be. And my belief in the brand name "Ana Mandara" is kind of shattered.

Room Tip: Ask for a villa as close as possible to the pool and restaurant area. The villas 24 and 26 are at th...
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  • Stayed September 2013, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Louisd0r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 20 August 2013

We sadly only stayed one night here but we were really impressed at how different the Ana Mandara Villas were. Each one is individual and all the villas are set amongst trees, making it look like a town from a past era. The room we had was spacious with a large bedroom, living room and big bathroom (with a roll top bath). We had access to another living room and dining room with some minimal cooking facilities. This was shared by another room downstairs in the villa. Our room was simply furnished, but very in keeping with the period. There were two open fires that could be lit as it can be chilly in this area. All in all, a very individual and different place!

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MoneyPenny548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyenvanvo, General Manager at Ana Mandara Villas Dalat Resort & Spa, responded to this review, 24 August 2013
Dear valued guest,

Wamest greetings from Ana Mandara villas Dalat resort and spa !
It is so happy to know that you love our resort. We highlly appreciate your comments. We do hope we will have pleasure of welcoming you back to stay with us the soonest day

Thanks & Best regards,

Nguyen Van Vo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
1 review
5 of 5 bubbles Reviewed 18 August 2013

Excellent stay. We were there for 3 nights and we really enjoyed it. The resort is beautiful and have a lot of character. Our suite have amazing view. they have different villas. Each of them has different layout and designed. Please make sure you talk to the front desk about your preference and they will try their best to accommodate you. We checked in in a nice suite but we would like to be in a bigger bedroom than the one we had. Then they moved us to another one which we totally loved.

Breakfast was very good. We had room service and the food was great too.

Room Tip: If walking bothers you, try those villas that close to the front desk and restaurant. In some vill...
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  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mayflower17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 16 August 2013

I always feel that the staff do not do their best to help me. There's always a valid reason to NOT making my trip better. From arranging pickup in the city to late check-out (by the way it's chargeable, unlike other 5-star resort that will always try to accommodate you when you have late flight). Even for the check-in, I called in early and ask what time I can check-in, the guy on phone said it will be available at 12.30pm, when I went to front desk they said it has to be 2pm, I told them that someone else told me 12.30pm, they said ok 12.30pm (so we were bargaining for it?).

Yes technically they are right, and I don't feel being valued as a guest.

Housekeeping is not good either, I have to ask for razor and extra toilet paper roll. There's water leak in toilet, and I don't mean water leak, I mean urine leak, it smells so bad.

The villas are nice, exterior and interior, French style.

Spa service is good, there's always promotion, good facilities.

Restaurant is the highlight of our trip, unlike other departments, restaurant staff do their best to help meeting our needs, very friendly and professional. Very different from front desk staff.

Won't come back again.

Room Tip: Don't book a suite, too big you never use the living room. There's always a common living ro...
See more room tips
  • Stayed August 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Dusama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nguyenvanvo, General Manager at Ana Mandara Villas Dalat Resort & Spa, responded to this review, 24 August 2013
Dear Valued guest,

Wamest greetings from Ana Mandara villas Dalat resort and spa !
First of all, we would like to express our high appreciation for taking your time to give us your feedbacks here. We extremely sorry about some inconvenience – which happened during your stay with us. We surely will solve all issues you mentioned carefully as we always want to provide our guests the highest standard service. We think there is maybe a misunderstanding here about the time of check-in. Usually, the check-out time in our resort is at around 12:00 (noon time) and the check-in time is at around 14:00. We need 2 hours gap for preparing the room again for the next guests. In some special case, if guests have early flight and come to the resort before 2pm, we are also very pleased and happy to offer you a early check-in. We hope that you will allow us another chance to serve you again in the near future. Wish you all the best !

Best regards,

Nguyen Van Vo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ana Mandara Villas Dalat Resort & Spa

Property: Ana Mandara Villas Dalat Resort & Spa
Address: Le Lai Street, Ward 5, Da Lat 61000, Vietnam
Phone Number:
Region: Vietnam > Lam Dong Province > Da Lat
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Luxury Hotel in Da Lat
#1 Top resorts Hotel in Da Lat
#2 Family Hotel in Da Lat
#2 Spa Hotel in Da Lat
#3 Romantic Hotel in Da Lat
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Ana Mandara Villas Dalat Resort & Spa 4.5*
Number of rooms: 65
Official Description (provided by the hotel):
The 72 rooms resort, restaurant and spa set in the rural highlands of Dalat, Vietnam comprises seventeen fully restored French colonial villas each originally constructed between the 1920's and 1930's. The villas retain the unique personalities of their original owners while being lovingly restored to their former glory, with all care taken to preserve original design, decor and charm. Of the seventeen villas on site, fifteen have been converted into fully serviced hotel accommodations with the remaining two villas being converted into our Restaurant and Six Senses Spa, respectively. ... more   less 
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Also Known As:
Ana Mandara Villas Dalat Hotel Dalat
Ana Mandara Villas Dalat Resort And Spa
Ana Mandara Hotel Dalat
Ana Mandara Resort Dalat

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