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“Very nice hotel”

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Novotel Ha Long Bay
Ranked #3 of 64 Hotels in Halong Bay
Edmonton, Canada
Level Contributor
793 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
“Very nice hotel”
Reviewed 11 July 2014

The service was great. The room was great. The food was great. We only stayed one night but really enjoyed our stay. We did find it interesting that there was no tip jar, which is what we found at other properties in Vietnam. In this hotel, tipping is done after the service is provided. Money is left on the bed for the chamber maid, which was not what we did at two other hotels in Hanoi.

Room Tip: Ask for room over looking the Bay.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank woodmister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 14 July 2014
Dear woodmister

Thank you for your comment from your recent stay with us.
I am happy to read your feedback regarding the service, room and the food you enjoyed in Novotel Ha Long Bay. It is through positive feedback such as from you that our team is able to improve and enhance the guests experience and loyalty.
We sincerely hope your stay was pleasant and enjoyable. Thank you again for taking time to share your feedback on Trip advisor and we would like to welcome you back in near future.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
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English first
Glasgow, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 June 2014 via mobile

We stayed at the Novotel Halong Bay for a few nights and really enjoyed our stay. The hotel is located on the front probably around a 15 minute walk fro the harbour where the boat tours depart from. The hotel has a really nice pool which is great to relax at. The food in the hotel was great with a real variety of options at the breakfast. We really enjoyed our stay and it was a great base to go out exploring Halong bay.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank Jeffrey_Leb0wski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 26 June 2014
Dear Jeffrey_Leb0wski

We sincerely appreciate you taking the time to provide us your feedback at trip advisor.
Thank you also for pointing out that you very much enjoyed our swimming pool as well as the food selection at the breakfast buffet. I am truly pleased to heat that we have fulfilled and exceeded your expectations in terms of services.
I will share your kind comment with our teams that will serve as an encouragement to provide better services and food to all of our guests.
Again, thank you for spending time with us and hope to welcome you again.

Regards
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vietnam
Level Contributor
101 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 23 June 2014 via mobile

We stayed 2 nights at Novotel Halong bay. We booked by Accor member and got a best deal with room and good price for dinner - discount 50% for 2 adults. The beach near hotel so dirty and not interesting. All travelers went to visit Halong bay and caves they just stopover place in Halong city.

Stayed April 2014
Helpful?
3 Thank thaiminhson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 24 June 2014
Dear thaiminhson

Thank you for taking time to give us your experience at the Novotel Ha Long Bay.
We hope your stay was pleasant and enjoyable. Regarding the discount on restaurant, Accor has loyalty program that provide benefits on rooms and food and beverage as you already received. Thank you for being our member and being our loyalty guest.
We are looking forward to seeing you again soon.

Regards
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Glasgow
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 June 2014 via mobile

Stayed here 2 nights (20-22nd June) while visiting halong bay. Beautiful hotel, lovely rooms with dark wood and excellent view of the bay. Try to get a room which overlooks halong bay at the front of the hotel - we were at the side and although we had a good view I think the front would be better. Food was lovely too, bar food excellent quality and breakfast spread was extensive - have to say it's probably the first time I've had dim sum for breakfast! Fabulous hotel

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Jen_ba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 24 June 2014
Dear Jen_ba1

Thank you for sharing your stay experience on June with us.
I very much appreciate your kind comment on our design of room, food and beverage at the bar and the breakfast buffet. Also I am glad to hear that you really enjoyed your stay with us and you had pleasant stay with us.
Again, thank you for taking time to write a review on Trip advisor and we hope to accommodate you again in the near future.

Regards
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Southwest Finland, Finland
Level Contributor
192 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 18 June 2014

Stayed here as part of an Indochina tour. The hotel was cool, calm and efficient.The food and breakfast buffet second to none with a service just so typically oriental. The hotel lived up to the claim that it had a well equipped gym and fitness centre with an added benefit of providing a grand panoramic aspect across the Bay. Nothing disappointed during my stay so I cannot justifiably award anything less that 5-stars.

Room Tip: Rooms facing the Bay are always the better option.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KEITH P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 21 June 2014
Dear KEITH P

It is a great pleasure for our hotel to have been given a chance to accommodate you recently.
Thanks for your comment on our breakfast buffet and gran panoramic view of GYM. I am delighted to read that your stay was perfect and we provided everything you needed for your stay.
Thank you for sharing your experience with us and we look forward to welcome you again.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 17 June 2014

Professional and friendly service, with a quick check in. Hotel is beautiful with a spectacular view of the bay. Lovely pool overlooking the bay. The hotel is within walking distance to restaurants and a night market.

Room Tip: Do take the bay view room it looks out over Halong Bay with floor to ceiling windows. Amazing!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MIDixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 18 June 2014
Dear MIDixie

Thank you for taking time to give us your experience at the Novotel Ha Long Bay.
We very much appreciate your comment on our professional and friendly service and the swimming pool. Our swimming pool is the best place in Ha Long to overcome summer in Vietnam.
Again, I am glad that your stay was enjoyable and pleasant and we hope to accommodate you again in the future.

Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
172 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 400 helpful votes
Reviewed 11 June 2014

I stayed at the Novotel Ha Long Bay in early December 2013 for 1 night in preparation for our Ha Long Bay cruise the next day, on the fourth stage of my 21-day 'Grand Tour of Indochina' holiday operated by Voyages Jules Verne.

This large hotel was perfectly acceptable in every way and served the purpose for which I think it is there and most people will use it for, namely as a base associated with a Ha Long Bay cruise.

---
I will slowly compile an extensive Trip Advisor 'Trip List' for my holiday to experience the different cultures and see the sights/landscape of Indochina (ie Vietnam, Laos and Cambodia); it will be entitled 'Grand Tour of Indochina : 19 Full-Day Organised Tour Dec 2013'. Please feel free to access it via my TA Profile (by clicking my TA 'name' below the photo on the left of this review). I hope it is of interest and use to you and that all of my individual reviews/photos/videos get posted properly; don't forget that videos aren't posted with the review like photos are, so it's best to locate them via my TA profile....
---

As my stay was part of an organised tour I obviously don't know the 'true' cost of this hotel; our stay was on a 'bed and breakfast' tariff and my room appeared to be a standard double, on a VERY high floor !

The only choice I had on booking the tour was for so-called 'upgraded accommodation, but (like all our 'standard' hotels) the Novotel Ha Long Bay proved perfectly adequate for my needs.

As will be the case for a lot of others, we arrived fairly late after the 'usual' posterior-numbing/jolting drive east from Hanoi in preparation for our cruise the next day. So, like most, we were just interested in relaxing in the hotel without having to go out to eat. The hotel is located in what is a sprawling, ever-increasing area of hotels and resorts and as a result probably explains why I didn't get the impression that outside dining spots were as readily-reached as in the other parts of the country we had already visited.

Luckily, despite having something of a captive audience, I found that this hotel provided good amenities for those needs and also managed to offer relatively good-value dining which was tasty if a little short on volume.

The room was a little smaller than those of other hotels we stayed at, but was smart/clean and had all the required conveniences for such a short stay. If far-reaching views of the surrounding bay area were possible I didn't see them due to it soon getting dark (there was also the familiar humid 'mist' to prevent distant views). I found the Wi-Fi service to be reliable.

The breakfast buffet was above average but rather hectic, as this hotel was quite well-occupied, so it was a less refined dining experience than usual (and dinner the night before) = essentially a means-to-an-end in preparation for the forthcoming day out.

So, overall I found my stay in the Novotel Ha Long Bay to be adequate but unremarkable and it provided everything we needed for a 'quick' 1-night stay.

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LPWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review, 17 June 2014
Dear LPWilliams

Thank you for sharing your feedback from your stay on December with us.
I am glad to hear that your stay was enjoyable with good amenities, good-value dining and cleanness of room. It sounds good that we provided what you need before your Ha Long bay cruise tour.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Ha Long Bay

Property: Novotel Ha Long Bay
Address: 160 Ha Long Road | Bai Chay Ward, Halong Bay, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Halong Bay
#3 Luxury Hotel in Halong Bay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Ha Long Bay 4*
Number of rooms: 225
Official Description (provided by the hotel):
Novotel Ha Long Bay is the first 4 star internationally recognised hotel in the popular region. Just three hours from Hanoi, the 225 room beachfront hotel is in close proximity to major attractions such as bay cruises and local markets. Novotel Ha Long Bay enjoys a stunning vista from all angles, and even the outdoor pool with swim up bar overlooks the idyllic bay. Great for business travel or family holidays, the hotel boasts modern interiors and great facilities including WiFi Internet. ... more   less 
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Also Known As:
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay

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