The staff was incredible - nice, supportive, always there. Last minute arrangement of an overnight bay cruise would not have been manageable without the help of the hotel's guest relation manager. She took so good care of us.
Our first room was far too cold. AC was not adjustable to December temperature. Same problem in the restaurants. We were moved to another room, a junior suite, where the heating was working. No problem to store luggage at the hotel for one day while we were cruising Halong Bay. When returning to the hotel, we were put in a room at top floor with a great view and working heating. Also in the restaurants and the lobby the temperatur was convenient then.More
- Free Wifi
- Breakfast included