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“Standard”
Review of Halong Plaza Hotel

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Halong Plaza Hotel
Ranked #4 of 64 Hotels in Halong Bay
Lake Charles, Louisiana
Level 5 Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Standard”
Reviewed 25 October 2013

It is a pretty standard hotel, good for a short stay, nothing outstandingly good or bad. We had only 1/2 day to spend there, and although we reached in the afternoon and requested for a boat ride, the receptionist could quickly arrange the ride. It was expensive, but we understand that it was not the hotel, but the boat company's cost. Yes, the staff was not very friendly, but they were helpful when asked. And I really liked the breakfast. I have seen reviews complaining about the breakfast, but I had one of the best chicken dishes I have ever tasted in this hotel, and I still talk to people about that taste.

Room Tip: Bay View rooms
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank saswatibiswas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalongPlaza, Public Relations Manager at Halong Plaza Hotel, responded to this review, 8 November 2013
Dear saswatibiswas,

Thank you for spending your holiday at the Halong Plaza Hotel. We very much appreciate your comments regarding your stay with us.

We are very glad to hear that you enjoyed our breakfast. Your comments will encourage our Food & Beverage team to serve better services to our guest and that is what we strive for.
Regarding your comment on the staff, we already shared your thoughts with the Front Office team and we hope that we can have other opportunities to show you our best service.

Thank you very much for your comments and we hope to welcoming you again.

Best regards,

The Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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268 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Manchester, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 September 2013

The standard rooms here retail at 150 usd unless booked through a site such as agoda. We were annoyed that the staff would not allow us to get the cheaper rate unless we booked through the website though as this meant that I needed to use my credit card instead of paying cash. No offer to take our 4 bags to the room for us, unfriendly staff again which seems to be par for the course in Vietnamese hotels. Breakfast had a good selection but of sub standard low quality and cold food.

My biggest complaint however is that I was solicited with a sales call in my room. I have had people in this country trying to exploit my good nature for their own financial gain multiple times a day since arriving in Vietnam. They even have the name "fatty chickens" for tourists that they can rip off for inflated prices. The bus from Halong to Hanoi is 3 usd per person. When they called me in my room they said that they would sort out the transport for 75 usd!!! (according to staff in another hotel this is a whole months wage for a vietnamese hotel staff member). This is 12.5 times the price for me and my girlfriend to do it on our own. Absolutely beyond comprehension.

I will never return to Vietnam. They see tourists as cows to be milked and have no shame in trying to blatantly rip you off. The shop on the corner of the hotel wanted to sell me a can of soda for 20,000 dong while I got it for 9,000 Further down the street. They try to rip you off at every turn. Beware.

Room Tip: Book online for good savings on rooms but check rooms beforehand.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank acupuncturistuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalongPlaza, Public Relations Manager at Halong Plaza Hotel, responded to this review, 30 September 2013
Dear Acupuncturistuk,

Thank you for taking the time to review our hotel. We are welcome all guests comments to make us better.

We are sorry to know about the taxi fee situation and we believe it was merely a misunderstanding. Response to your request for the airport taxi, our Front Office staff checked with the airport taxi company and called you to inform the price. The cost USD75 is their public price. Please understand that this was not a sales call.

Regarding your comments about our staff and the breakfast, please accept our sincere apologies for the inconvenience this must have caused you. Please rest assured that your comments have been delivered and shared among our team to enhance the customer value and quality of services.

Again thank you for your comments and we hope that we will have a chance to welcome you back at our hotel in the future.

Best regards,

The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 September 2013 via mobile

We are disappointed with this hotel. Services from the staff is poor for i dnt think they can speak or understand english well. No body even greet us good morning and even when we check-out they didn't even say thank you. When we swam in the swimming pool there was nobody there to assist us to provide us a towel thats why we end up going back to our room wet and dripping all over.
Morning buffet is not good for they only have few choices and their congee are not even hot. Food is not that great at all even at their dinner buffet.
Not so happy at all.

  • Stayed August 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalongPlaza, Public Relations Manager at Halong Plaza Hotel, responded to this review, 23 September 2013
Dear Delje,

Thank you for your feedback from your recent stay with us.
Regarding your comments about our staff and the food, we are sorry that your experience did not meet your expectations. Please accept our sincere apology for your unpleasant experience and please be assured that immediate action will be taken to avoid future re-occurrence.
We appreciate your opinion and sharing your concerns, and it is our hope to welcome you back at our hotel in the near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 1 September 2013 via mobile

Hotel offered great food and helpful service during my short stay. Food was tasty, room and reception service wad helpful. Beautiful view from my room window. Buffet dinner and breakfast offers delicious food. Short way yo walk and see the Beach and market.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pssssk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2013

We read in a guide book that this place is 'luxury'. The lobby is amazing so as we headed to the lifts after a 5 hour bus ride with vietnamese boy bands blaring out, I was dying to jump in the pool and enjoy the room.

Well, basically its really dated and not really luxury at all. Standard room. The pool was clean, but not amazing bit of an ugly patio area which could do with a bar so you can enjoy a beer on a hot afternoon.

I just felt a bit underwhelmed by this place as it was made out to be so amazing. The breakfast was a bit rubbish, yes there was a lot of food on offer, but it wasn't very tasty!

The staff were helpful but didn't seem to know much about helping us get to Cat Ba Island, we asked and they didn't really know- weird! So we Googled instead.

Overall this place could be better, great views, but needs a bit of a refurb to bring it up to date.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KirstenHen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast, Australia
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 June 2013

We stayed here for 3 nights and loved every moment. The staff were amazing, our room was big, spotless and spacious, view stunning. Breakfast had huge choice, i even got a capuccino ( just dont like filtered) and didnt get charged for it, which i am grateful for so we ended up dining in the restaurant a few times which was also great value for money. Such a small thing but made such a difference also. We stayed in another hotel for 3 nights, also 4 star, the other end of the bay but wished we had stayed at Halong Plaza the whole time !! The staff here deserve a huge thank you, esp the restaurant manageress ( i wish i knew her name) It's perfect to start the day with service and smiles !!!

Room Tip: The view from the top is gorgeous
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Liz l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 28 May 2013

We stayed at Halong Plaza overnight before a Halong Bay cruise. We were immediately disappointed we didn't have more time at this hotel. The room was spacious and clean (furnishings a little outdated) but the highlight was the buffet restaurant Four Seasons. There was a wide variety of food, pasta, pumpkin soup (fantastic), asian food, prawns, oysters, steak, chops, bbq skewers... the list goes on! Salad bar, dessert bar - ice cream!!! We ate so much good food it was difficult to leave the restuarant!! Staff were attentive and changed our plate after every dish - best dinner of the trip!

Room Tip: We were on the 12th floor and had a view over Halong Bay - beautiful!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kjoyous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Halong Plaza Hotel

Property: Halong Plaza Hotel
Address: 8 Halong Road | Bai Chay, Halong Bay 84-33, Vietnam
Region: Vietnam > Quang Ninh Province > Halong Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Halong Bay
#6 Best Value Hotel in Halong Bay
Price Range (Based on Average Rates): £
Hotel Class:4 star — Halong Plaza Hotel 4*
Number of rooms: 200
Official Description (provided by the hotel):
Halong Plaza is a luxury 4-star hotel ideally located beside the shore of the beautiful Ha Long Bay, Vietnam. It is preferred accommodation choice for domestic and foreign tourists visiting and discovering Ha Long Bay. In 2013, Halong Plaza Hotel was awarded the “Certificate of Excellence Of The Year” by TripAdvisor®, the world's largest travel site. ... more   less 
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Also Known As:
Hotel Halong Plaza
Halong Plaza Bay

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