This was a good hotel, especially for the cost. It was relatively close to everything you need to see in Halong Bay. The rooms were nice and clean. The bed was probably the most uncomfortable bed out of our entire Vietnam stay. It was very hard. The room cleaning service was good but moved all of our belongs to organize how they saw fit. It was a bit unsettling to see all your clothes moved and folded, toiletries reorganized and the information on the desk moved around.
There is also a free shuttle service offered to take you to the main areas. However, we went to use the free shuttle at one of the scheduled times and we were on the bus but then told we had to get off because they were not going to run this service at this time. After we got off, a large group of tourists got on and we were not allowed back on. We are unsure why this happened and why we weren't allowed to ride. From then on we took a taxi (very cheap, only a couple dollars US).
The breakfast buffet in the hotel was very good. They had a great mix of Asian and Western foods.
We also went to get a massage at the hotel spa. There was only one person working in the spa area so we could only go one at a time.
Overall, the English speaking by the staff was very poor.
- Official Description (provided by the hotel):
- Halong Plaza is a luxury 4-star hotel ideally located beside the shore of the beautiful Ha Long Bay, Vietnam. It is preferred accommodation choice for domestic and foreign tourists visiting and discovering Ha Long Bay. In 2013, Halong Plaza Hotel was awarded the “Certificate of Excellence Of The Year” by TripAdvisor®, the world's largest travel site. ... more less
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- Also Known As:
- Hotel Halong Plaza
- Halong Plaza Bay