We booked & payed for 2 nights with a travel agent in Hanoi to stay here one week in advance of our visit.
Upon arrival everthing seemed OK but within an hour, while my 3 young kids were happily playing in the sea and sand, my 8 year old daughter pulled a hypodermic needle out of the sea asking what it was... packets of half used drugs were later washed ashore. Meanwhile a team of 3 men spent their entire day pulling a huge boat full of debris out of the sea in a vain attempt to catch it before it came up onto the beach.
In good faith (having booked & paid in advance) & giving 24+ hours notice that we did not want to stay (there's nothing else to do for kids there!) I was told that only 20% of our 3 rooms would be refunded. When I explained what we had found there was no apology just 'we try to keep the beach clean and the refund policy is clear to see when you book' - we NEVER saw any policy!
Despite the beach, the hotel uses corrugated metal (sharp end up) as a 'wall' around the huts which are also very dangerous.
We left and we lost our money but if it means only 1 person not going there, it'd be worth writing a review as I cannot imagine what could've happened had a child (or adult) had stood on the needle! BEWARE!
I have photo's to back up my statement (just cannot attach them) but please mail me & I can forward.
- Official Description (provided by the hotel):
- Ocean Beach Resort is located on a small private island, nestled between 2 fabulous beaches. All cottages are artfully appointed with traditional materials. ... more less
- Also Known As:
- Ocean Beach Hotel Halong Bay