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“Old Quarter”

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Hanoi Phoenix Hotel
Ranked #362 of 580 Hotels in Hanoi
Luang Prabang
Level Contributor
132 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Old Quarter”
4 of 5 bubbles Reviewed 14 August 2012

This hotel is located right in the middle of the Old Quarter. It doesn't have an elevator, so you need to carry your backpack/suitcase up the stairs. The rooms are spacious and have an ensuite bathroom. We've stayed in two different hotel rooms (as we came back after a trip to Cat Ba island) and both of them had a small window. However, one of the windows looked out onto an inside vent and the other one to a back alley, so there's not a lot of light coming in to the room. The hotel is wellkept and clean, as are the rooms. Reception staff was friendly with booking taxi's and stuff. Breakfast was excellent, a choice of either baguettes with eggs or jam, or a traditional pho.

Stayed January 2012, travelled as a couple
Helpful?
2 Thank PeckishAdventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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165 reviews from our community

Traveller rating
    85
    48
    15
    10
    7
See reviews for
12
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8
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Jamberoo, Australia
Level Contributor
103 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed 26 September 2011

Location: Phoenix Hotel – Hanoi
Remarks: The hotel is located in the old area of the city with easy access to all Hanoi tourist attractions – night markets basically around the corner. Hotel staff were courteous and helpful providing information, directions, arranging transfer to and from the airport at a rate that is a bit dearer than a taxi but hassle free and no worries about the rip offs associated with taxis. The hotel will arrange tours if required. This hotel is not pushy and does not hard sell their tours etc The breakfast is ample – eggs (scrambled, fried or omelette) ham or bacon, bread roll & unlimited tea or coffee and fruit to finish off. The hotel itself is aged and could do with some maintenance. Our rooms were comfortable and clean and good value for the money. Free computer with internet was provided in our room. Our room was a superior room, I don’t think the standard rooms had computers. There is free access to several computers in the reception area. Even though it was good value for money, I would probably look elsewhere for the same price if we went back to Hanoi.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jimmyd3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leuven, Belgium
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

Just a small, decently run family hotel. The rooms were perfect (really, not as we have encountered elsewhere in Vietnam...) and the bathroom was clean as well. The staff was friendly and very helpful and correct when booking our trips to ha long, taxis and so on. The breakfast is ok (try the banana pancake). Walking distance from the hoan kiem lake, and in a nice little old quarter street . To conclude: a very good value for money hotel

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank nicolasdebruyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 4 August 2011

My husband and I were sent here when the GH we'd originally wanted was full (despite forward warning that we were coming). I think we got a better deal out of it though. The staff were nice, but not overly friendly. They were not pushy about tours and left us alone. The room was nice and clean the the bathroom didn't get all wet when you showered as there was an actual separate shower room. We had some problems with the A/C, but they were on it and had it fixed as soon as they could. Breakfast was decent - it was quite nice to have tea and coffee available right there. It would be even nicer if they'd have that available for more than just the morning. We started our Vietnam trip in Hanoi and I'm writing after we've finished the whole trip. So, in hindsight, this place was very good. We got a good rate of $14/night, but the room was an interior one - no windows that opened to the outside.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank 100onigiris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 14 July 2011

In short, the Phoenix Hotel is a perfect place to launch your holiday in Vietnam. Kalvin and his team were absolutely exceptional in recommending excursions and setting up everything we needed for our first couple of weeks in Vietnam. Prices are inexpensive and the service in exceptional.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank binskeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windhoek, Namibia
Level Contributor
155 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
4 of 5 bubbles Reviewed 6 July 2011

If you are planning to spend some time in Hanoi I strongly recommend to stay in this hotel. Really good service (the staff is really helpful), good breakfast, free coffee all day, clean rooms with AC but thigh one for a couple, but still okay and free wifi. The price is the same as others if you really want to stay in a comfort. The location is the best one, you can walk to the market (10 min), Ho Chi Minh Museum and Mausoleum (30 min) and the lake.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Simonest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 bubbles Reviewed 5 July 2011

What can I say except that this is the worst hotel I have EVER stayed at. I still fume when I think how bad they treated us.

1. No working fan in bathroom so entire room always had a horrible damp feeling to it, when we asked for it to be fixed it was like we had told them we had skinned a puppy
2. They let people smoke in the lobby which circles up the open stairwell into all rooms no matter how high up you are, we politely asked if something could be done about this, once more, the skinned puppy scenario
3. Terrible food, no hot water, intermittently working internet, extremely unfriendly manager, staff that you know were talking about you behind your back in Vietnamese etc etc etc

But that is nothing to what happened on the last day. As we were checking out, I asked to speak to someone to politely reiterate the above issues and the disappointment that I felt with how they had been dealt with. It ended up with the manager of the hotel screaming at me and calling me a crazy person and a nutcase in front of an entire roomful of people. I was so shocked I couldn't actually believe what was happening. I have never known anyone in any country to act so disgustingly towards another person they didn't know, let alone a person who was their customer. It makes me ill to think about it.

For your own good, find another hotel, there are so many in the area!

  • Stayed January 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank cappycappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Phoenix Hotel

Property: Hanoi Phoenix Hotel
Address: 43 Bat Su Street | Cau Giay District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #362 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 25
Official Description (provided by the hotel):
The Hoang Anh Hotel- Tran Duy Hung is Conveniently located in the Cau Giay District.Whether you are on a business trip or a leisure vacation, our 24-hour on duty courteous, professional and friendly hotel staff will take the utmost care during your stay to ensure you have a memorable time in Hanoi.For those of you just passing through we offer a transit stop so you can securely store you pack while you wonder arround Hanoi and grab a shower before leaving on night trains and buses for other exciting destinations. ... more   less 

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