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“friendly staff”

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Hanoi Phoenix Hotel
Ranked #325 of 607 Hotels in Hanoi
Reviewed 21 February 2011

We arrived late afternoon to a busy 'hole in the wall'. The staff were friendly and offered a coffee while we checked in. The place looked clean enough for the cost. Once we had lugged our packs up several flights of stairs ( rounding the matresses leaning up against the walls) we came back to the reception to get a map to explore Hanoi. To my horror the staff in the lobby had a floor tile up and crawling out of it were big bugs - I swear they were cockroaches but my husband claims to differ. They receptionist appologised madly and quickly moved us on our way. Upon our return I was uneasy about staying but the place looked SO clean and had I not been there when the tile had been raised I'd never had known. The room was clean and the shower was hot, although it leaked onto the bathroom floor, creating a bit of a pool, it remained just there while it drained into the plug. We did't eat there ( I just couldn't), but we did book a night away on a junk to see Halong Bay, which was BEAUTIFUL and such good value (A-Class). The hotel arranged for a taxi to drive us to the airport which was great, but the driver arrived around 20 mins late - not the hotel's fault.

  • Stayed: January 2011, travelled as a couple
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1  Thank luckylucy31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 167 reviews

Reviewed 30 December 2010

Good points. Location, middle of old quarter. Computer in room with quick connection.Very budget hotel though, rooms could do with updating.Booked an airport pick up but possibly due to delayed flight they failed to turn up.Ok for a night or two max probably wouldn't stay again. Old quarter lovely highly reccommend Green Mango for food and atmosphere.

  • Stayed: December 2010, travelled as a couple
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1  Thank ChinaGed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2010

We spent 3 nights at the Phoenix and everything was brilliant. We booked this in New Zealand along with trips to Sapa, Halong Bay and Tam Coc. Kelvin did a great job of all this place arranged train tickets from Ninh Binh to Hue on the HN1 train which other companys said didnt operate. Everything went like clockwork. As far as the hotel went everything was perfect. We had a family room which had plenty of room which is always great with teenage daughters. The rooms are very quiet considering what is happening out on the street. The breakfast was included and brilliant. As much as you could eat. Tony made sure we were well feed before the start of our day. Kelvin even gave us a room when we returned from Halong to shower and rest before catching train to Sapa. When we returned from Sapa at 5am we got a taxi back to Phoenix and Tony left the door unlocked so we had a room plus gave us breakfast before going to Ninh Binh. Cant recommend this place high enough and a credit to Kelvin and his team. Cheers we will be back one day.

  • Stayed: December 2010, travelled with family
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1  Thank KellyFamily88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2010

I stayed here for about 2 weeks in Hanoi, using it as a base in between trips to Halong Bay and Sapa.
The staff (who are more like a happy family) were extremely welcoming and upon arrival we received a friendly reception and free breakfast!
We stayed in both double and triple rooms and both were spacious, clean and really comfortable.
The owner Kelvin was amazing, ensuring we got the most out of the tours we booked through them (which we did) and even helping out with other areas - taking me to fix my broken camera cheaply.
When we returned from our trip to Sapa, they gave us a room for the day to sleep, shower etc. for free!!
We booked a bus from Hanoi to Hoi An through them and a few things went wrong (bus company fault not hotel's) where we ended up needing a refund, which Kelvin sorted out for us after just one simple phone call, no hassles, which was really helpful!
These guys know how to look after all kinds of travelers and care about tourism Vietnam as a whole, so put in the extra effort for client satisfaction.
Best bang for your buck - Hanoi Phoenix Hotel! See ya next time round :D

  • Stayed: November 2010, travelled with friends
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1  Thank Vlax_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2010

We had a great stay here, booked 2 fab trips and the staff were always on hand to give advice and information as to Hanoi and the surrounding area. We had a minor hiccup with one of the trips which meant we were due a refund and the hotel were excellent at sorting it all out for us with no hesitation. The hotel is in part of the french quarter so makes for an excellent location. We walked everywhere and if your happy to do so you can walk to and from most of the city's sites etc. We fell in love with Hanoi and Vietnam and truly hope to return.

  • Stayed: November 2010, travelled as a couple
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Thank Sheree_1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2010

My room was spotless and comfortable.

The staff were knowledgeable, friendly and spoke good English. The trip that the hotel organised to Halong Bay was excellent value and a real highlight of my stay. Breakfast was good, and the coffee was outstanding. Do take up the airport transfers that the hotel organises if you are coming from outside Vietnam - the service the hotel organises costs about the same as a taxi and means that you don't have any extra hassle when you get to the airport.

  • Stayed: November 2010, travelled solo
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Thank leigh_guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2010

I was there for 3 night, the rooms are big and comfortable , the staff is great they are alway willing to help you,, I highly recomend this place.

  • Stayed: November 2010, travelled as a couple
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Thank Vespa76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Phoenix Hotel

Address: 43 Bat Su Street | Cau Giay District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #325 of 607 Hotels in Hanoi
Price Range: £13 - £14 (Based on Average Rates for a Standard Room)
Number of rooms: 25
Official Description (provided by the hotel):
The Hoang Anh Hotel- Tran Duy Hung is Conveniently located in the Cau Giay District.Whether you are on a business trip or a leisure vacation, our 24-hour on duty courteous, professional and friendly hotel staff will take the utmost care during your stay to ensure you have a memorable time in Hanoi.For those of you just passing through we offer a transit stop so you can securely store you pack while you wonder arround Hanoi and grab a shower before leaving on night trains and buses for other exciting destinations. ... more   less 
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