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“good location, everything else average” 3 of 5 bubbles
Review of Hanoi Ciao Hotel

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Hanoi Ciao Hotel
Ranked #194 of 577 Hotels in Hanoi
Certificate of Excellence
Hornchurch, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“good location, everything else average”
3 of 5 bubbles Reviewed 30 January 2014

This hotel is right in the heart of the city centre close to the Cathedral, the lake aand the Old quarter. The staff were friendly and the superior room was nothing to write home about but fine. The thing that annoyed me is that they charged me $4 for just over a kilo of washing and it wasn't until I got to my next destination that I realised they hadn't washed any of it. The trousers had the same toothpaste stain and my bikini smelled like chlorine, everything else smelled the same as when I handed it over. So worth ome or two nights yes, good laundry service no.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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420 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 13 January 2014

Hanoi ciao is great location. Staffs are very friendy and helpful. Room are very nice and clean. Breakfast also very good. We have very great time here. Book tour to halong bay and day tour to hoa lu tam coc with good price. I would recommends this hotel to other travellers.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Emmarrogera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Ar Riyad, Saudi Arabia
Level Contributor
191 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
4 of 5 bubbles Reviewed 3 January 2014 via mobile

Hanoi ciao is perfectly situated just steps away from the church and in a quiet alley where you can get a good night's sleep. The staff were very friendly and flexible with our room requirements. We even came back and got a day room between returning from our halong bay cruise and gettinf on the night train to Danang.

TIP: go try the street food just down the alley way to the left of the hotel, fried fish cake, fries, squid and drinks, very popular with the locals! And the massage place next to the church is also very professional.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Phoenix C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 January 2014 via mobile

We stayed here over Christmas and it was a great start to our trip. The staff here are very welcoming and friendly and more than happy to help in any way they can. They also provide a good breakfast to start the day. The hotel itself is quite centrally located in the old quarter and it's only a 3 minute walk to Hoan Kiem lake.

The bedrooms are nice and clean if a little compact. My only gripe here is that the bathrooms could do with some maintenance as the shower leaked and flooded the bathroom a bit every time. Other than that everything was great and I'd happily stay at Ciao again.

Stayed December 2013, travelled with friends
Helpful?
Thank Stuart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Altenmarkt, Germany
1 review
5 of 5 bubbles Reviewed 14 December 2013

We were here in October and it was perfect so we came again in December. The room was nice and clean and the staff was really friendly and helpful especially Ms. Lan, the Daytime Manager. We will recommend our friends to stay in this hotel. The Hotel is located near the Cathedral near the French Quarter in a quiet area with a lot of bars and restaurants.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ilse K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoi, Vietnam
1 review
5 of 5 bubbles Reviewed 1 December 2013

We stayed at this hotel during our exchange studies in Hanoi, our stay lasted almost 3 months. The staff is wounderfull, not everyone talks English but they are trying the best they can and are very friendly, as all the Vietnamese people we have met during our stay in Hanoi have been. The hotel is a cosy one, located next to the chatedral. The loacation is very good, it's about 10 - 15 minutes walk to the night market and the old town. You can find a lot of places to eat near by. Don't get suprised if you find boys sleeping in the lobby, a family watching TV or having dinner in the area where breakfast is served. This makes the hotel feel more like a home and is one of the reasons we liked it so much.

There is one girl working in the reception who deserves a special mentioning, Ms Lan, she is very good at english and was very helpful. She did help us with a lot of things ranging from answering questions about how much fruit should cost and what you can wear to a vietnamese wedding to booking tourist trips and flight tickets. She is a wounderfull girl always happy and does everything with a smile.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ica104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilayah Persekutuan, Malaysia
1 review
4 of 5 bubbles Reviewed 26 November 2013 via mobile

Not an honest hotel. Felt cheated. Was told their tours were much cheaper than the market, but checked with other tourists who were in the group but booked thru other agents were much more cheaper. The extra bed given were broken down in the middle of the night and hurt my child. Will not recommend friends to stay in this hotel.

Stayed November 2013, travelled with family
Helpful?
Thank irene-msia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Ciao Hotel

Property: Hanoi Ciao Hotel
Address: No.8 Tho Xuong lane, Au Trieu str. | Hoan Kiem dist., Hanoi 10000, Vietnam (Formerly Splendid Star Classic Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #194 of 577 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 23
Official Description (provided by the hotel):
Located in the Old Quarter, Hanoi Ciao Hotel is a quiet retreat after a busy day visiting the streets and noisy life outside. Staying at Hanoi Ciao hotel, the visitors will feel the warm and friendly as in their own house by style not fussy, simple and enthusiastic service also friendly staff.On the other hand, staying here, the guests can easily find restaurants with suitable dishes in Vietnames ... more   less 
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