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“Excellent hotel, staff, service and price.”
Review of Hanoi Ciao Hotel

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Hanoi Ciao Hotel
Ranked #218 of 592 Hotels in Hanoi
Sydney, Australia
1 review
“Excellent hotel, staff, service and price.”
Reviewed 17 February 2014

This is the best hotel that i stayed.The room price were reasonably, clean and breakfast were good. Internet and wifi are strongly available in the room. Located at a short walk from the cathedral, hoan kiem lake and the centre of town. All staff in the hotel are very friendly and helpful. The girl who works at reception during the day is absolutely lovely and very kind. We were very happy with hanoi ciao hotel and would definitely recommend this hotel to my friends...

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew26678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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420 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Guangzhou, China
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 13 February 2014 via mobile

Room was lovely both times we stayed. Its in a really good location and the booking office helped us book our tour to Halong Bay.
The only reason the hotel didnt get 4 stars is that one room had a problem with ants.

Stayed February 2014, travelled as a couple
Helpful?
Thank Tama M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 February 2014

The location is amazing, it is right in the heart of the old quarter with the cathedral 30 seconds walk and the lake just 2 minutes walk away. There is a real buzz in the evening in this area and so many local places to eat and drink right outside, it is the perfect position to explore the city. The transfer service from the airport was well worth it as it was a long way on the busy roads. The hotel inside was quite basic but clean and offers a good breakfast. The staff were very friendly and the only problem we had was that we paid for 2kilos of laundry and it wasn't washed, they returned it unclean which spoiled the stay. I wouldn't give it a bad score because of this but just beware, take your laundry elsewhere!!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraCarter25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Efrat
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 January 2014 via mobile

The location of this hotel is excellent!

The staff are extremely helpful and spk English fluently.
The rooms are ok,very clean!
good hotel for an excellent price!
They even offered to pick us up from the airport because we were ariving late that day.
They stored our big bags for us when we went to halong bay for a couple of days.
Definitely worth staying here and also worth booking ur travels to halong bay and sapa through them,they had the cheapest prices.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank Starkiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hornchurch, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 January 2014

This hotel is right in the heart of the city centre close to the Cathedral, the lake aand the Old quarter. The staff were friendly and the superior room was nothing to write home about but fine. The thing that annoyed me is that they charged me $4 for just over a kilo of washing and it wasn't until I got to my next destination that I realised they hadn't washed any of it. The trousers had the same toothpaste stain and my bikini smelled like chlorine, everything else smelled the same as when I handed it over. So worth ome or two nights yes, good laundry service no.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 13 January 2014

Hanoi ciao is great location. Staffs are very friendy and helpful. Room are very nice and clean. Breakfast also very good. We have very great time here. Book tour to halong bay and day tour to hoa lu tam coc with good price. I would recommends this hotel to other travellers.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emmarrogera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Ar Riyad, Saudi Arabia
Level 6 Contributor
190 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
Reviewed 3 January 2014 via mobile

Hanoi ciao is perfectly situated just steps away from the church and in a quiet alley where you can get a good night's sleep. The staff were very friendly and flexible with our room requirements. We even came back and got a day room between returning from our halong bay cruise and gettinf on the night train to Danang.

TIP: go try the street food just down the alley way to the left of the hotel, fried fish cake, fries, squid and drinks, very popular with the locals! And the massage place next to the church is also very professional.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phoenix C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Ciao Hotel

Property: Hanoi Ciao Hotel
Address: No.8 Tho Xuong lane, Au Trieu str. | Hoan Kiem dist., Hanoi 10000, Vietnam (Formerly Splendid Star Classic Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #218 of 592 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 23
Official Description (provided by the hotel):
Located in the Old Quarter, Hanoi Ciao Hotel is a quiet retreat after a busy day visiting the streets and noisy life outside. Staying at Hanoi Ciao hotel, the visitors will feel the warm and friendly as in their own house by style not fussy, simple and enthusiastic service also friendly staff.On the other hand, staying here, the guests can easily find restaurants with suitable dishes in Vietnames ... more   less 
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