. My family came to the hotel on 6/12/2011. After a long flight from USA to Hanoi (with connection in Taipei), my family did not pay much attention to the hotel because we were all tired. We slept to refresh ourselves for the next day trip. The next we went away from the hotel for a 2-day trip in Halong Bay. We came back to the hotel on the evening of 6/14/2011. As we were looking around the room we noticed rat droppings on the sofa and in the corners of the room. We also found a cabinet with unrepaired glass door. The bath room was smelly. The next day, after a local tour in Hanoi, we again noticed again rat droppings in the same areas. In addition, we found that our suitcases have been raided by rat; some of our cloth our dry food bags were destroyed with holes by rat chewing. The hotel snack basket on the counter was also raided by the rat. These findings suggest the hotel was not clean and was with rat infestation. We could not continue to stay any further longer in the hotel because the potential of being sick as result of exposure to unhealthy condition. I called Expedia customer representative to state that I wanted to cancel the rest of our family stay with the hotel and request a refund then. I was told that we have to check out of the hotel first. At 8:00 AM on the morning of 6/16/2011, we checked out of the hotel and explained to the manager of the hotel. The hotel manager essentially played dump stating that she could not believe our room was unclean with rat infestation. As we were standing, we saw (including the manager) a rat crawling down from second floor to the first floor along the utility lines.
- Official Description (provided by the hotel):
- Located in the Old Quarter, the Hanoi Old Quarter Hotel is placed in the area of 36 old streets at the centre of Hanoi Capital. This property is in propinquity to The Museum of Vietnamese Art, Ho Chi Minh Mausoleum, shops, restaurants and coffee bars. ... more less
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