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“A great hotel for a quick trip” 4 of 5 bubbles
Review of Cool Hotel

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Cool Hotel
Ranked #375 of 578 Hotels in Hanoi
sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“A great hotel for a quick trip”
4 of 5 bubbles Reviewed 13 November 2009

The Cool Hotel, aptly renamed the Ocean Hotel (that was very confusing) was a pleasant place to stay for a quick trip. Only stayed the 1 night but it was suitable and comfortable. Internet was free but only offered the one computer... although the room have wifi access. Very friendly staff but some difficutly with language barrier. Offerred great suggestions for restaurants and advice. Probably wouldnt stay there if doing more than one night.

  • Stayed October 2009, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nyates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

Traveller rating
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    9
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Japanese first
  • Any
English first
Western Australia
2 reviews
1 of 5 bubbles Reviewed 7 October 2008

Things didn't get off to a good start. When we arrived the lifts weren't working so the 5th floor room got tiring after a couple of trips up and down. Luckily it was only out for a day. The bed had an 8 inch wide plank just above ankle height and you guessed it, we painfully cracked our shins a couple of times . The power went on and off a couple of times for hours at a time (was not a mains failure as only parts of the Hotel were affected) and the water was periodically off . Couple that with a fridge that wouldn't work first up, a safe which couldn't be reset, a writing desk you couldn't put you knees or legs under, no towels were left one day and the TV was off for all of our last day and you can see there were problems.
There needn't be these problems. The rooms are very spacious and the staff are very accomplished and helpful. Just needs more thought in furnishings and a shake up of managerial staff

  • Liked — big room
  • Disliked — management and room furnishings
  • Stayed September 2008, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank busso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hanoi hotels

gosford
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 5 October 2008

Great little hotel not far from the Old Quarter. Very clean and modern, lots of white walls and linen. Good breakfast on the top floor, nice and airy with good views. Very helpful staff and very good airconditioning to come back to after a hot walk around the Old Quarter. Will stay again.

  • Stayed September 2008, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank GosfordRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cool Hotel

Property: Cool Hotel
Address: 16 Bui Thi Xuan Street | Hai Ba Trung District, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Hotel Style:
Ranked #375 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Number of rooms: 46
Also Known As:
Cool Hotel Hanoi

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