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“Five Star Quality Hotel”

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Hanoi Elegance Ruby
Ranked #15 of 579 Hotels in Hanoi
Certificate of Excellence
London, United Kingdom
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Five Star Quality Hotel”
5 of 5 bubbles Reviewed 11 June 2014

Stayed in this hotel with my boyfriend for five nights at the end of may! Rooms were lovely made you feel very at home and staff were exceptional. We were greeted with a cocktail on arrival and also had the staff sit down with us telling us all about where to go and recommendations etc. Breakfast was 'eat until you surrender' as the staff say and it really is as much as you want of anything you want and was delicious! Hanoi itself we found gets a bit boring after a few days and we were so glad we booked the halong bay tour for 2 days and 1 night you definitely need to stay overnight as its too much of a long day otherwise! Such a great experience which we booked through the hotel. Also the water puppet show and the night markets were a great highlight! Excellent value for money!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tandrews7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,939 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (513)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Florida
Level Contributor
128 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

From the minute we walked through the door, until our final goodbye the staff could not have been more attentive or helpful--we were back and forth a couple of times as we traveled to both Ha Long Bay and Sapa. They stored our luggage for us; and escorted us back and forth from the train station for our trip to Sapa; they made sure every question and concern were answered with a smile! Breakfast was delicious and made to order. Located a short distance down a side-street in the Old Quarter, near the lake and market activity galore!! This hotel chain is doing something right!!

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestotravelFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 June 2014 via mobile

Absolutely fantastic, rooms, facilities and restaurant were all perfect but it's the service that puts them over the top, they went above and beyond for every little thing we needed. After we checked out, later that day we were taking an over night train. They told us to come back to have showers and relax in the lounge before catching the train. I can't compliment them enough. Will definitely be recommending them.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AsteroidSmashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 June 2014

The staff and the manager were so very friendly and helpful. They made it so enjoyable for us.
Give all of them a promotion and a pay rise. The manager mr. Jiang is an amazing character.
No request is impossible from this man. He lead by example and he has trained his staff so well.
The entire staff was courteous and friendly.

Room Tip: Rooms at the rear of the building is quieter.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

this lovely boutique hotel is hidden away down a small market street in the heart of the Old Quarter, one of my favourite places in Vietnam. We were welcomed by warm , sincere staff and a long cold mango smoothy. Escorted upstairs to a reception mezzanine and given the run down. Our room was very quiet and beautifully decorated. We even had a small lap top provided, bottle of wine and fruit basket. We only have good things to say about the hotel. Breakfast was not served as a buffet, (due to space restraints) but you sort of eat it like one... as in..just keep ordering whatever you want and the attentive staff have it to you in a flash. Reception staff and manager were extremely helpful.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abrahams s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 June 2014 via mobile

This is the best hotel experience I have ever had.

Great location in an alley in the old town. Ignore the previous comment about taxis, the taxis park at the top of the lane and the hotel staff help you with your luggage the 10 metres to the hotel.

New spotlessly clean hotel. Free wifi and laptop. Good breakfast. The staff - all of them - are ridiculously helpful and so very friendly without being overbearing.

Here are some of the things they did for us: booked our internal flights and train tickets when our credit card wouldn't work on the other websites without adding anything on top; went to the pharmacy with us to help us buy medication when we were sick; escorted us in a cab to the Hanoi train station helped us find the train and carriage; stored our luggage when we went to Sapa and checked us in early when we returned.

Can't speak highly enough of this hotel.


Stayed May 2014, travelled as a couple
Helpful?
5 Thank ilove2travel81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 June 2014 via mobile

I stayed at the Ruby Elegance for 4 nights whilst visiting my son who works in Hanoi .
It is in an excellent location , with pleasant rooms and a great breakfast . Above all the staff are most helpful , polite and welcoming , helping me to book a trip to Halong Bay and generally taking good care of me !
I thoroughly recommend the hotel to anyone planning to visit Hanoi .

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jsmlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#6 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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