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“Amazing staff”

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Hanoi Elegance Ruby
Ranked #18 of 586 Hotels in Hanoi
Certificate of Excellence
Mount Isa, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing staff”
Reviewed 23 June 2014

The staff at this hotel are some of the best I have ever met. Friendly and attentive without being overbearing. They organised all transfers, visas and tours with no fuss at all. The rooms made great use of the available space. I would recommend this hotel to anyone who wants to go to Hanoi without hesitation

  • Stayed June 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,976 reviews from our community

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Traveller tips help you choose the right room.   Room tips (515)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
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  • English first
  • Finnish first
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English first
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2014 via mobile

Yvonne and I just stayed here just yesterday. The customer service in this hotel is 100% top notch. We've stayed in many hotels and this is up there.

Example, we booked an AU Co junk boat (3 days , 2 nights) we only stayed 1 night because the storm was pending and had to come back to shore. But before the ship master could make the call to pur hotel, the HOTEL already called me up and asked if we were ok and advised that everything was taken care of and moved everything around so we can stay back st their hotel, next morning we had breakfast and refunded us for a 1 night instead of the full.

In the end we checked out and our reception lady even took us to our next hotel on the taxi !! In the end AMAZING. Like Amazing one of the most honest group of people.

Highly recommended.

Jon and Yvonne (Melbourne, AU)

Stayed June 2014, travelled as a couple
Helpful?
Thank Jonathan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Healdsburg, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

Perfect location, lovely staff, quiet rooms on a visually interesting street, delicious breakfasts. The staff was extremely helpful - even when we had a health problem. I would stay her again - anytime!

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Danceandtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

Wow. After making our booking for this "mid-price" hotel we weren't expecting a lot but the staff here really make the difference. We stayed here twice during our stay in Vietnam, one night before hitting Ha Long Bay then another 3 nights on our return. The hotel stored our main suitcases for us free whilst we stayed overnight at Ha Long Bay.

The first room was the standard double, it was definitely on the small side but clean, comfortable with all the modern amenities you'd expect from a hotel. When we returned we decided to upgrade, paying $25 more for the Superior room - absolutely massive, which gave us space to spread our wings after getting in from the heat of the city. I can't understate the impact that the staff have on this place - extremely friendly, attentive and very helpful.

The hotel itself is centrally located in Hanoi's Old Town district, making it a breeze to get out and about to see the sights of the Old Quarter. I'd also recommend exploring further afield as Hanoi has much more to offer than the Old Quarter - get yourself to the Mausoleum, Museum of Ethnology and check out the more modern (and expensive) area around the Opera House and beyond.

Room Tip: Superior rooms are a good size, standard rooms might be a bit a small for some peole
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jonnydawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 16 June 2014 via mobile

My friend and I stayed here for 3 nights. We were impressed with the service. The staff were very helpful. At check in, we were provided with a detailed may with a suggested route of the old quater. It also included suggested suggested places to eat. Breakfast was superb. We had no problems with taxis as the staff helped us flag them down. All in all a fabulous hotel with great service.

Stayed June 2014, travelled with friends
Helpful?
Thank Krithikaa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
234 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 15 June 2014 via mobile

I thoroughly enjoyed my 4 nights at the Hotel -- the room was spacious and comfortable (though the bathroom is a bit cramped), the location perfect, and the staff were fantastic! The service was very personal, and we were addressed by our names on several occasions, which was a nice touch. We went with staff recommendations for street food -- the only time we dared -- and had a good experience. The staff also recommended a specific cruise line for Halong Bay, and we were skeptical (the Hotel no doubt has an agreement with the cruise line); the staff assured us that guests love the cruise, and we went for it -- one of the best travel experiences I have ever had. So many thanks to staff at Elegance Ruby for wonderful hospitality...

  • Stayed February 2014
    • Value
    • Location
    • Rooms
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Helpful?
1 Thank B J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 14 June 2014

Initially when the taxi arrived at the hotel's address, I refused to alight because I couldn't see the hotel. After a lot of gesturing and hand waving, I was convinced that the hotel was truly around the corner and down an alley called Yen Thai Street. My initial trepidation turned into delight as soon as we entered the lobby and were greeted by the pleasant reception staff. This little hotel was wonderful, with cheerful, helpful staff and charming rooms which were bright, clean, airy and comfortable. Rooms were amazingly quiet and one would never guess that the hustle & bustle of Hanoi's Old Quarter was just meters away. The location is very central and as long as you can master the art of crossing Hanoi streets (by walking slowly & deliberately into oncoming traffic), you can walk to all major sights.

By the way, that little alley turned out to be the a highlight of the hotel's location. It is a minor artery into a minute local neighborhood. Barely wide enough for two motorbikes, it is a foot path which is transformed every morning into a sidewalk wet market with vendors selling fresh fruits, vegetables, meat, fish and cooked food. Strolling through the alley is like stepping back 50 years.

Room Tip: We were on the fifth floor with a room facing the back of the hotel. It was quiet and very comfort...
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  • Stayed May 2014, travelled as a couple
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Helpful?
3 Thank SandyL86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi Elegance Ruby

Property: Hanoi Elegance Ruby
Address: 3 Yen Thai Street, Old Quarter | Hoan Kiem District, Hanoi 10000, Vietnam (Formerly Hanoi Elegance 4)
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Romantic Hotel in Hanoi
#4 Family Hotel in Hanoi
#5 Business Hotel in Hanoi
#8 Spa Hotel in Hanoi
#46 Best Value Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Elegance Ruby 3*
Number of rooms: 15
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated staff, providing you a comfortable & memorable stay. ... more   less 
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Also Known As:
Hanoi Elegance Ruby Hotel Hanoi
Elegance 4 Hotel Hanoi
Elegance 4 Hanoi

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